Frequently Asked Questions
List Of FAQs
Below are the list of FAQs (Frequently Asked Questions) for your reference.
Please send us an enquiry through social media channels such as Facebook, Twitter, or email us at suggest@rapidkl.com.my if your answer isn’t listed here.
How to Travel With Us?
Our rail and bus services operate 7 days a week from 6am to 12am. Rush hour on weekdays range from 7am to 9am and 5pm to 7pm. Depending on where you are heading, keep a lookout for our Rapid signage. When it comes to traveling on the LRT, Monorail, BRT and MRT, be sure to remember the station name, line name or colour.
Timely Frequencies
Make your daily travels more manageable knowing when the next train is arriving.
Covered Connections and Exit Ways
Colour Coded Services
Identify which Rapid services you wish to travel on by familiarizing yourself with the coloured icons.
When Taking the Train
If you don’t have a travel card, you can purchase your travel tokens at our touchscreen TVMs. You may select your rail lines and destination. Fares are also stated on the screen.
Enter only at gates with a green ‘tick’ and not a red ‘cross’.
When Taking the Bus
End stop of bus routes is displayed at the top front of buses. At most bus hubs, a public information display is available to check on bus number, route and estimated time of arrival and departure.
Remember to always queue at bus stops and wait for the bus to come to a halt before trying to come onboard. There is no need to push and put your life at risk.
Use the front doors to enter onto the bus. If you are paying your fare by cash, do ensure you have exact change and make sure you get a ticket. There can be inspectors onboard performing routine checks.
Before getting off, remember to tap your travel card at the card reader near to the back door of the bus until you hear the beep sound. If you forget, it may be troublesome when you ride the bus again.
FAQ: My50 Unlimited Travel Pass
Updated as at 27 December 2021, 7:00pm
The My50 unlimited travel pass (My50) offers unlimited rides on all services operated by Prasarana in Klang Valley for 30 consecutive days.
For Pulau Pinang, the My50 will be the My50 Mutiara Pass and is valid on all Rapid Penang bus services.
GENERAL INFO:
My50 is an unlimited travel pass that offers 30 days unlimited rides on Rapid KL LRT, MRT, Monorail, BRT, Rapid KL bus and MRT feeder bus services in Klang Valley. For Pulau Pinang, My50 Mutiara Pass offers 30 days unlimited rides for all Malaysians on Rapid Penang bus services. For Kuantan, My50 is not available for Rapid Kuantan services.
You must be a Malaysian citizen with a valid MyKad or MyTentera, to be eligible to purchase the My50 in Klang Valley and Pulau Pinang for Mutiara Pass.
The price for a My50 pass is RM50.
My50 will be available for purchase from 1 January to 31 December 2022.
You can purchase My50 from Rapid KL Customer Service Counters located at:
(i) All LRT stations
(ii) All MRT stations
(iii) All Monorail stations
(iv) All BRT stations
(v) Selected Rapid KL Bus Hubs as listed below:
a. Pasar Seni
b. Chow Kit
c. KLCC
d. Sri Nilam
e. Puchong Utama
f. Pearl Point
g. Sunway Pyramid
h. Greenwood
i. Seksyen 2 Shah Alam
(vi) Rapid Penang Kioks as listed below:
a. Komtar
b. Weld Quay (Terminal B)
c. Penang Sentral
d. Bukit Jambul
e. Ibu Pejabat Rapid Penang (Lorong Kulit)
f. Kompleks Dato’ Kailan (Kepala Batas)
g. Balik Pulau
h. Bukit Mertajam
(i) Please make sure your MyKad or MyTentera has Touch ‘n Go function.
(ii) Bring your MyKad or MyTentera to any Rapid KL Rail Customer Service Counters or selected bus hubs above and ensure a minimum of RM55 purse value in your MyKad/MyTentera. If your purse value is insufficient, you have to reload a minimum amount of RM60 onto your MyKad or MyTentera first. After deduction of RM0.50 reload fee, the RM9.50 will be stored in your Touch ‘n Go purse value. The balance will not be deducted once your pass has been activated, unless you use it for other transactions (toll, retails outlets, parking, etc);
(iii) Do consider or decide ahead of time the date you wish to “activate” or start using the pass. My50 will be activated once it touches the gate and it will be considered as Day 1. You may also request for auto renewal at any Rapid KL Rail Customer Service Counters or selected bus hubs above. When you opt for auto-renewal of your My50, you may reload your MyKad or MyTentera Touch ‘n Go at any premises or retail outlets with Touch ‘n Go reload facilities in subsequent months. Kindly ensure the amount in your purse value is maintained at minimum RM55 for the pass to be auto renewed.
(i) Bring your MyKad or MyTentera to any Rapid Penang Kiosks in Pulau Pinang mentioned above to purchase the My50 Mutiara Pass.
(ii) Do consider or decide ahead of time the date you wish to “activate” or start using the pass. My50 Mutiara Pass will be activated once it touches the bus card reader when you are using Rapid Penang bus services. Auto-renewal service for Rapid Penang is still unavailable.
You can start using My50 from 1 January 2022.
There is no subscription fee for My50. You only need to pay the price of the pass, which is RM50. However, you still need to maintain the minimum* purse value of RM5 in your MyKad or MyTentera Touch ‘n Go.
*The minimum purse value need not be topped-up monthly unless you have used the value for other payment.
No. For Rapid KL users, My50 will be activated in their MyKad or MyTentera only. For Rapid Penang, My50 pass will be activated through the My50 Mutiara Pass.
No, My50 pass is only available on MyKad and MyTentera that has Touch ‘n Go function. For Rapid Penang, My50 can only be purchased through My50 Mutiara Pass.
Students below 12 years of age may first apply via online for the MyRapid Student Concession Card. Upon collecting your concession card at any of the preferred station, you may purchase My50 at Rapid KL Customer Service Counters. The activation of the pass will be in your concession card. For Rapid Penang, students below 12 years of age can purchase their My50 Mutiara Pass at any Rapid Penang kiosks in Pulau Pinang.
Other concession card holders must purchase My50 using MyKad/MyTentera for Rapid KL users whilst for Rapid Penang users, you have to purchase My50 Mutiara Pass.
The validity period is 30 consecutive days (including weekends). You can choose to set the first date of your pass during purchase, or you can leave it open, and the first tap at the rail fare gate or card reader of Rapid KL or Rapid Penang bus will be the first date of your pass.
You can purchase it 30 days in advance. You must activate your pass within 30 days after purchase. Failure to activate your My50 pass within the 30-day period will see the pass automatically expire and no refund will be given.
No, My50 is activated in your MyKad or MyTentera for Rapid KL and Mutiara Pass for Rapid Penang, which is non-transferable.
Yes, you still need to maintain the minimum purse value for your Touch ‘n Go and MyRapid which is RM5.
No, we do not have an unlimited monthly travel pass which is solely for rail services.
Currently, if you purchase My50 in Klang Valley, it is only valid for unlimited rides on Rapid KL rail and bus network in Klang Valley only. The same goes to My50 Mutiara Pass. The pass is only valid for unlimited rides on bus network in Pulau Pinang only. My50 is not applicable for Rapid Kuantan.
My50 is only valid for Rapid KL network of rail and bus in Klang Valley and Pulau Pinang.
You may purchase My50 only if your Smart package is activated on a generic Touch ‘n Go card. If your Smart package is activated on your MyKad or MyTentera, you can only purchase My50 after your Smart 7 / Smart 30 / My30 package has expired.
No, you cannot migrate the remaining days of your Smart 7/ Smart 30/ My30 into your My50. You can continue using your existing pass until expired.
Yes, you can still enjoy the flat rate at the LRT and MRT Park n Ride facilities when you take the LRT/MRT/Monorail/BRT services, but you must tap your MyKad or MyTentera that has been activated with My50 at the Park n Ride entry/exit and use the same MyKad or MyTentera when you ride the train or bus.
WHAT TO DO BEFORE I PURCHASE My50?
You can verify its chip functionality prior to purchasing the pass by:
(i) Reloading it with any amount, at any Touch ‘n Go reload points (petrol stations, convenient stores, Rapid KL Customer Service Counters, etc). If the reload is successful, the Touch ‘n Go chip in your MyKad or MyTentera is functional; or
(ii) Checking it at any Touch ‘n Go or Rapid KL Customer Service Counters.
You will need to get your MyKad replaced at any National Registration Department counter (Jabatan Pendaftaran Negara) before purchasing My50.
*The replacement process for MyTentera is subject to the terms and conditions set by the Ministry of Defence, Malaysia.
Yes, you will need to have a minimum of RM55 in your MyKad/MyTentera for Rapid KL and My50 Mutiara Pass for Rapid Penang (RM50 for My50 and RM5 for minimum purse value).
Sales and Service Tax (SST) will not be charged when you purchase My50 at any Rapid KL Customer Service Counters, selected bus hubs and Rapid Penang kiosks.
All MyKad with Touch ‘N Go function is able to accept My50. If you have successfully purchased your My50 in your MyKad with one photo in the front, you are strongly advised to utilize the pass in the existing MyKad first, before upgrading it to the new MyKad with two photos.
WHAT TO DO AFTER I HAVE PURCHASED My50?
You need to get your MyKad replaced at any National Registration Department (Jabatan Pendaftaran Negara’s (JPN) counter.
*The replacement process for MyTentera is subject to the terms and conditions set by the Ministry of Defence, Malaysia.
You can request for refund for the balance of days of your My50 by submitting your documents to My50 refund portal at www.myrapid.com.my. The balance of days will be converted into cash value. Refund request must be submitted within 3 months from date of purchase or renewal of My50. The information/ documents required for refund are:
(i) MyKad MFG number (can be obtained from the Slip Pengembalian Nilai TNG from JPN or the purchase/ renewal receipt issued by Rapid KL)
(ii) Bank name
(iii) Bank account number
(iv) Purchase or Renewal receipt
(v) Slip Pengembalian Nilai TNG from JPN (applicable for MyKad)
If your MyKad/ MyTentera is faulty but readable, the balance of days of your My50 which you have purchased in the previous MyKad/MyTentera will need to be transferred into your generic Touch ‘N Go card. Once that pass has expired, you will need to purchase/ renew in the new MyKad/MyTentera that you have received from JPN. Whilst for My50 Mutiara Pass, you can use the same card if it is still readable.
You can contact Touch ‘n Go Careline at 03 – 2714 8888 or visit any Touch ‘n Go HUB to request for refund.
You will need to make a police report and apply for a new MyKad at any Jabatan Pendaftaran Negara’s (JPN) counter. However, we do not accept refund request for My50 for loss of MyKad or MyTentera.
*The replacement process for MyTentera is subject to the terms and conditions set by the Ministry of Defence, Malaysia.
The refund will be credited into your bank account based on the details given when you submit your refund request, within 30 days.
No, you cannot get an immediate refund. This is due to the internal validation processes that will be involved in all refund requests.
You must renew your My50 seven (7) days before or seven (7) days after its expiry.
You have 2 options:
(i) You can personally go to any Rapid KL rail Customer Service Counters, selected Bus Hubs and Rapid Penang Kiosks; or
(ii) Rapid KL users can activate for auto-renewal and only need to make sure the card has adequate value in the subsequent months.
Auto-renewal feature is activated upon request. Once the auto-renewal feature is activated, your My50 will be automatically renewed seven (7) days before or seven (7) days after the expiry, as long as you have sufficient amount as per the renewal price in your Touch ‘n Go purse value. For My50, the amount in the purse value must not be less than RM55. The minimum balance of RM5 for usage at Rapid KL rail and bus services must always be maintained. You can only select for auto-renewal only when you have an activation date set for your My50 during your first purchase.
Yes, you can de-activate the auto-renewal function at any Rapid KL Customer Service Counters or bus hubs. Our Rapid KL personnel will be happy to assist you.
The balance of days of your My50 will be displayed on the screen at the fare gates when you tap out from any LRT, Monorail and BRT stations, or on the card reader when you tap out from Rapid KL bus or MRT feeder bus. For MRT, the expiry date of your pass will be displayed on the screen at the fare gates. Alternatively, you can go to any Rapid KL Customer Service Counters and selected Bus Hubs and Rapid Penang kiosks to check your balance of days.
No, you cannot terminate your My50 before it expires.
No. You can only renew your My50 only at Rapid KL Customer Service Counters and selected Bus Hubs. However, you can reload your Touch ‘n Go on your MyKad at any Touch ‘n Go reload points.
Applicants who choose to collect their MyKad at the Jabatan Pendaftaran Negara (JPN) Putrajaya Headquarters, State JPN, UTC and selected branches may do so within 45 minutes. Those who choose to collect it at any JPN branch offices in Peninsular Malaysia will be able to do so within five (5) working days. Any JPN branch offices in Sabah, Sarawak or Labuan will have the card ready for collection within seven (7) working days.
This charter on issue of the MyKad applies only to applications by Malaysian citizens and applications that have no complications. (Source: Jabatan Pendaftaran Negara)
If the chip is damaged within the first year not deliberately or through misuse, a replacement card will be issued at no charge, but if the card is more than a year old, then a replacement fee of RM10 will be imposed. (Source: Jabatan Pendaftaran Negara)
For more information and enquiries, please email us at suggest@rapidkl.com.my or Contact Us at 03-7885 2585 on Mondays to Fridays, from 7.00am to 8.30pm, Saturdays to Sundays and Public Holidays from 8.30am to 5:30pm.
FAQ: Bus Services In Putrajaya By Rapid KL
Updated as at 30 December 2022, 5:00 pm
GENERAL INFO:
This bus service will operate from 1 January 2023.
Monday – Friday:
6.30 am – 8.00 pm
Saturday, Sunday & public holiday:
7.00 am – 8.00 pm
Peak Hours:
6.30 am – 9.00 am
4.30 pm – 6.00 pm
Non-peak Hours:
9.00 am – 4.30 pm
6.00 pm – 8.00 pm
Peak Hours:
- 10 minutes (for route P101)
- 20 minutes (for route P102 – P108)
Non-peak Hours:
- 30 minutes (for route P101)
- 40 minutes (for route P102 – P108)
Saturday, Sunday and public holiday: 45 minutes for all routes.
This frequency is subject to the current traffic conditions.
There are seven (7) routes for this bus service.
The bus routes are as follows:
Free for route P101.
RM1.00 for route P102 – P108.
For more information or application of MyRapid Concession Card, please visit www.myrapid.com.my/our-products/concession-cards/
You can reload your Touch ‘n Go card at over 14,000 reload touchpoints across Peninsular Malaysia.
For list of reload locations, please refer at https://www.touchngo.com.my/consumer/toll/card/reload-your-card/
Rapid KL Helpline: 03-7885 2585
Operating hours are as follows:
Monday – Friday: 7:00 am to 8:30 pm
Saturday, Sunday & Public Holidays: 8:30 am – 5:30 pm
Email: suggest@rapidkl.com.my
Download the dual-language FAQ PDF from this LINK.
FAQ: Rapid Mobility
Updated as at 12 July 2024, 5:00pm
GENERAL INFO:
Rapid Mobility is an additional service by Rapid Bus aim to provide valuable experiences to customers with disabilities, especially to those with mobility aids, such as wheelchairs.
The vehicles are fitted with hydraulic lift enabling passengers in wheelchairs to be waded directly into the van and transported to their destination.
This van is designed for a ‘door to door’ exclusive service within the Klang Valley.
We offer our customers the best quality of service and comfortable journey.
Shah Alam, Kajang, Seri Kembangan, Cheras, Subang Jaya, Petaling Jaya, Ampang, Selayang, Kuala Lumpur.
RM7.00 per trip for 2 passengers (1 disabled passenger + 1 assistant)
Toll & parking payment will be borne by the passenger.
Payment is to be made via DuitNow QR or CASH only.
No.
Yes, at least 3 working days before the usage date, and subject to availability base on first come first serve basis.
Monday to Friday only, 7:00 am until 4:00 pm.
(This service is not available on Saturday, Sunday, and Public Holidays)
Can fit up to three (3) normal wheelchairs. For more comfort only two (2) wheelchairs are suitable. (Wheelchair not provided)
Maximum of three (3) caretakers (1 caretaker per 1 disable passenger)
Two (2) vans.
Contact 03 – 8732 3000 ext. 103,
Monday until Friday only, 8:30 am until 5:00 pm
(Except Saturday, Sunday and Public Holiday)
No.
FAQ: Rapid Mobility Service In Penang
Updated as at 12 July 2024, 5:00pm
GENERAL INFO:
Rapid Mobility is an additional service by Rapid Bus aim to provide valuable experiences to customers with disabilities, especially to those with mobility aids, such as wheelchairs.
The vehicles are fitted with hydraulic lift enabling passengers in wheelchairs to be waded directly into the van and transported to their destination.
This van is designed for a ‘door to door’ exclusive service within the Penang Island.
We offer our customers the best quality of service and comfortable journey.
Penang Island only.
RM7.00 per trip for 2 passengers (1 disabled passenger + 1 assistant)
No additional charges will be imposed as there is no toll on the island, and drivers will pick up and drop off customers without parking. However, any parking charges will be borne by the passenger
Payment is to be made via DuitNow QR or CASH only.
No.
Yes, at least 3 working days before the usage date, and subject to availability base on first come first serve basis.
Monday to Sunday, 8:00 am until 9.30 pm. (Including Public Holiday)
Four (4) wheelchairs depending on the size. (Wheelchair not provided)
Maximum of three (3) caretakers are allowed.
Four (4) vans
Contact 04 – 2381 214,
Daily from 8:30 am to 11.30 pm
Beds are not allowed to board the van.
FAQ: Keluarga Malaysia Pass
Updated as at 27 May 2022, 05:00 pm
On 22 November 2021, the Prime Minister, YAB Dato’ Sri Ismail Sabri Yaakob launched the ‘Keluarga Malaysia’ pass by Prasarana Malaysia Berhad (Prasarana) as another initiative to encourage more people to use public transport services. Prasarana hopes that the introduction of the ‘Keluarga Malaysia’ pass will encourage Malaysians to take public transport for leisure or to visit the various tourist attractions in the Klang Valley and contribute to the revival of the country’s economy in the process
GENERAL INFO:
Keluarga Malaysia Pass is a group travel pass that offers one-day unlimited rides for Malaysians on Rapid KL LRT, MRT, Monorail, BRT, Rapid KL bus and MRT feeder bus. Keluarga Malaysia Pass is based on a day-cycle count and can be purchased on weekends (Saturday/Sunday) and Public Holidays only.
Previously, the Keluarga Malaysia Pass was in a manual voucher base. Beginning 1 May 2022, it will be utilising the Touch ‘N Go platform. Per Keluarga Malaysia Pass is priced at RM15.00. However, for customers who does not have Touch ‘N Go card, you must purchase Keluarga Malaysia Pass with Touch ‘N Go cards along with the purse value. The minimum RM5.00 purse value is required to use the Keluarga Malaysia Pass.
Customers without Touch ‘N Go card | Customers with own Touch ‘N Go card | ||
Primary Card | Supplementary Cards (per pax) | Primary Card | Supplementary Cards (per pax) |
RM 25.00 | RM 15.00 | RM 15.00 | RM 0.00 |
Primary card is the main card where it will be encoded with RM15.00 Keluarga Malaysia Pass product. The supplementary cards on the other hand will be encoded with RM0.00 Keluarga Malaysia Pass product.
Scenario 1:
My group of 4 would like to purchase Keluarga Malaysia Pass and do not have any Touch ‘N Go cards. How much do I need to pay?
The primary card user would have to pay RM25.00, inclusive of RM15.00 the price of Keluarga Malaysia Pass, RM5.00 purse value in the Touch N’ Go card and RM5.00 card price. For the supplementary card users, you have to pay RM15.00 per pax, inclusive of RM10.00 purse value in the Touch N’ Go card and RM5.00 card price. Per group of four (4) persons would have to pay RM70.00 in total if they do not have their own cards.
Scenario 2:
My group of 4 have our own Touch ‘N Go cards. How much do we need to pay in total?
You will have to pay RM15.00 only in total to cater all 4 pax. However, please ensure each card users have a minimum RM5.00 purse value in their Touch ‘N Go card.
Scenario 3:
My spouse and I both have Touch ‘N Go cards whilst our children aged 9-years-old and 11-years-old do not have one. Can we purchase the Keluarga Malaysia Pass by using only two units of Touch ‘N Go cards?
No. All pax needs Touch ‘N Go cards for the Keluarga Malaysia Pass activation. You can purchase the Touch ‘N Go cards at all LRT, MRT, Monorail and BRT customer service counters.
Keluarga Malaysia Pass caters to a maximum of four (4) persons per pass. Children aged 6 years and below ride for free.
Scenario 4:
My family has 3 adults and 2 children aged 15-years-old and 5-years-old. Can I still purchase Keluarga Malaysia Pass?
Yes, you can. Your 5-year-old child enters for free. Due to security reasons, we advise that you carry your 5-year-old child when entering and exiting the gates.
Scenario 5:
My family has 2 adults and 2 children aged 15-years-old and 5-years-old. Since my 5-year-old child rides for free, can I get a refund on the unused pass?
No, you may not. No refund is given for any unused passes.
Scenario 6:
If my children and I are Malaysians and my spouse is a non-Malaysian, are we able to purchase the Keluarga Malaysia Pass?
The Keluarga Malaysia Pass is limited to Malaysian citizens only. To be eligible for the pass, all four (4) customers need to present their MyKad or MyTentera before purchase. Your spouse is unfortunately not eligible as he/she does not have a MyKad or MyTentera and will have to purchase a separate ticket either token or Touch N Go Card.
Scenario 7:
I have lost my Touch ‘N Go card that encoded with Keluarga Malaysia Pass during my journey to the next station. Can I still enjoy the unlimited rides of Keluarga Malaysia Pass?
No, there will be no replacement or refund to be made for loses of your Touch ‘N Go card. If the card is lost, you will need to repurchase the Keluarga Malaysia Pass or any other products for the continuation of your journey as no replacement will be given. Any customer(s) who found to have committed or is suspected of committing any misconduct, fraudulent or wrongful acts will not be able to continue their journey to the next station.
Scenario 8:
I am a Malaysian whilst my other three friends are non-Malaysians. Can I purchase Keluarga Malaysia Pass for me and my friends?
No, you may not. To purchase Keluarga Malaysia Pass, you must present all four (4) customers’ MyKad or MyTentera for verification purposes. The Keluarga Malaysia Pass is eligible for Malaysian citizens only.
Keluarga Malaysia Pass can be purchased on Saturday, Sunday and public holidays only. Passes need to be purchased on the same day of travel.
No. Keluarga Malaysia Pass can only be purchased on the day of travel on weekends (Saturday/Sunday) and Public Holidays.
You can purchase the Keluarga Malaysia Pass from Rapid KL Customer Service Offices located at:
(i) All LRT stations
(ii) All MRT stations
(iii) All Monorail stations
(iv) All BRT stations
(v) Selected Bus Hubs as listed below:
- Pasar Seni
- Seksyen 2, Shah Alam
- Sri Nilam
- Greenwood
- Pearl Point
- Chow Kit
- Puchong Utama
- KLCC
- Sunway Pyramid
No, it is not. Keluarga Malaysia Pass is only valid in Klang Valley via Rapid KL services.
(i) You and your other three (3) friends or family members are required to bring MyKad or MyTentera to any Rapid KL Rail, BRT Customer Service Offices or selected Bus Hubs for verification purposes by our Customer Service Assistant (CSA) prior to purchase. Prasarana reserves the right to reject or disqualify eligible Customer(s) if the Customer(s) are not able to provide the compulsory documents during the verification and validation process.
(ii) Upon verification, you and your friends then need to present your Touch ‘N Go card (if you have your own card) for our CSA to encode the Keluarga Malaysia Pass product in it. You must ensure a minimum of RM5.00 purse value is available in your Touch N’ Go card for you to enter Rapid KL rail and bus network.
(iii) Upon successful purchase of the Keluarga Malaysia Pass, you will need to scan a QR Code and are required to fill their personal information for registration purposes. By purchasing the Keluarga Malaysia Pass, Customers agree and consent to allow his/her personal data being collected, processed, and used by Prasarana in accordance with the Company’s Personal Data Protection Act (PDPA) Notice, which may be viewed on www.myrapid.com.my (the “Company’s Privacy Notice”).
(iv) The Keluarga Malaysia Pass is not transferable or exchangeable for cash, credit or any kind and shall be subjected to such terms and conditions which Prasarana may impose.
(v) If your Keluarga Malaysia Pass is lost or faulty, no refund, reimbursements or appeals will be entertained.
No refund will be given as alternate services will be available.
Yes. You can purchase Keluarga Malaysia Pass by using your MyKad. However, you must make sure your MyKad does not have any other Rapid KL product encoded in it (My50 or MyCity Pass) or you may need to use another Touch ‘N Go card for the Keluarga Malaysia Pass product. You must ensure minimum RM5.00 purse value is available in your MyKad, for you to enter Rapid KL rail or bus services.
Yes, you always need to maintain the minimum RM5.00 purse value.
Yes. The Keluarga Malaysia Pass is still valid until the end of extended service hours.
Yes, you can still enjoy the flat rate at LRT or MRT’s Park n Ride facilities by tapping the same Touch ‘N Go card for Rapid KL’s rail or bus services.
No. Keluarga Malaysia Pass is only valid for Rapid KL Rail, BRT, Rapid KL bus and MRT feeder bus services only.
If your Keluarga Malaysia Pass is unreadable, you can request for temporary travel voucher at Rapid KL Customer Service Counters at LRT, MRT, Monorail, BRT and selected bus hubs by producing the original purchase receipt of Keluarga Malaysia Pass. No cash refund shall be entertained at Customer Service Counters.
Prasarana reserves the right at its absolutes discretion to vary, delete or add to any of these information, Terms and Conditions without any prior notice.
For more information and enquiries, please Email us at suggest@rapidkl.com.my or Contact us at 03 – 7885 2585 on Mondays to Fridays, from 7.00am to 8.30pm, Saturdays to Sundays and Public Holidays from 7.00am to 5:30pm
FAQ: MRT Kajang Line Services
FAQ on Fare
People with disabilities (OKU), students, and senior citizens enjoy 50% discount from the cash rate. Children under 7 years old travel for free.
(Note: The RM1 fare refers to the one stop travel between Pasar Seni and Merdeka stations based on the monthly fare structure)
The fare is calculated based on three components – a nominal flag fall; a nominal fee for the Transit Acquirer System or Integrated Cashless Payment System; plus charges based on the distance travelled, with a cascading rate every four or five kilometres.
The fare calculation is similar with that of the LRT and monorail services.
Yes, the minimum fare of RM0.80 is charged when you enter and exit the same station.
Customers must maintain a minimum stored value balance of RM5.00 when using the cashless payment on MRT.
Yes, you will also get the 50% discount, on top of your concession fare.
FAQ on Payment Mode
Customers have a choice to purchase cash tokens or use Touch ‘n Go cards for cashless travels.
The selling price is RM15.00 each (RM5.50: card fee + RM9.50: purse value).
Yes, customers can reload their Touch ‘n Go cards at the reload machines at all MRT Kajang Line stations.
FAQ on MRT Feeder Bus Services
FAQ on Park N' Ride Facilities
FAQ on Helpline
- Monday to Friday: 7.00am to 8.30pm
- Saturday and Sunday: 8.30am to 5.30pm (Closed on all national public holidays)
FAQ: Cashless for MRT Feeder Bus
Updated as at 21 March 2024, 1:00 pm
GENERAL INFO:
Cashless payment system is an electronic payment method that does not use any physical money. The transaction/payment takes place via a cashless card that you need to preload before using.
Cashless fare payment system is a faster, secure and convenient way of paying the bus fare by simply tapping your cashless card on the reader when boarding and alighting from the bus. It speeds up your time while boarding and exiting the bus.
Don’t forget to tap in your cashless card when you board the bus and tap out the when you’re exiting the bus.
We are using cashless card operated by Touch ‘n Go system. You can purchase at Rapid KL customer service office located at all LRT, MRT and Monorail stations or from Touch ‘n Go Hubs and selected petrol stations.
Yes. You can use a MyRapid Touch ‘n Go card or MyKad to pay for your fare.
Touch ‘n Go cards can be purchased at Rapid KL customer service offices located at all LRT, MRT and Monorail stations. You can also purchase at Touch ‘n Go Hubs and Touch ‘n Go SPOTs at selected petrol stations.
Do note that when you purchase MyRapid Touch ‘n Go card at Rapid KL customer service office, the cost is RM 15.00 (RM5.20 is card price and RM9.80 is purse value).
Reload facilities are available at all LRT, MRT, and Monorail customer service offices.
However, there is additional service fee of RM0.50 charged for each reload transaction over the counter. To avoid the additional service fee, customers can reload their card at Touch ‘n Go reload kiosk at selected LRT stations, reload machines at all MRT stations, Touch ‘n Go hubs, Touch ‘n Go sales counter operated by Touch ‘n Go.
You can check the card balance at all LRT, Monorail and MRT customer service offices. You can track your card transactions from Touch ‘n Go e-statement.
Customer will be able to obtain their e-statement via Touch ‘n Go Portal at https://tngportal.touchngo.com.my or download Touch ’n Go mobile application for a quick balance check.
Yes, please make sure you have a minimum balance of RM3.00 purse value before board bus and RM5.00 before you ride train.
Simply tap your card on the Touch ‘n Go reader as you board the bus and the maximum fare of the route travelled will be deducted from your card.
When you tap out your card before disembark the bus, the system automatically calculates your exact fare. This fare is displayed on the reader, and the balance is refunded into the card.
Yes, you can use one Touch ‘n Go card for multiple boarding payments (maximum 10 passengers per card). However, please inform the Bus Captain in advance when boarding the bus before you tap the card at the reader.
Multiple passengers must exit the bus at the same destination and please make sure you have sufficient balance of purse value for multiple payments before you board the bus.
Maximum fare will be charged if you do not tap out when disembarking the bus.
The bus card reader will alert ‘error’ if you have insufficient balance in your card. Therefore, you won’t be able to ride the bus until you reload your card.
Make sure you have a minimum of RM3.00 purse value before you Tap your card onboard bus.
For lost card, customers can contact Touch ‘n Go Careline at 03-2714 8888, connect via Facebook and Twitter @MyTouchnGo, log on to Touch ‘n Go e-Customer Service at www.touchngo.com.my .
We strongly encourage customer to register their card with Touch ‘n Go when they receive it to protect the card balance.
When the card is lost, customers can contact Touch ‘n Go Careline at 03-2714 8888, connect via Facebook and Twitter @MyTouchnGo, logon to Touch n Go e-Customer Service at www.touchngo.com.my for refund on the card balance.
Yes, you are eligible to enjoy the 50% discount fare. You will need to apply for MyRapid Touch n’ Go Concession Card. Online application is available at https://myrapid.com.my/our-products/concession-cards/
During concession card online application, you can select your preferred collection point. There are 4 collection points: –
1. Hang Tuah LRT Station
2. Bandar Tun Hussien Onn MRT Station
3. SunU- Monash BRT Station
4. Pasar Seni Concession Card Counter (located at Pasar Seni Bus Hub)
You may contact Rapid KL Helpline at 03-7885 2585 for assistance.
Details as below: Monday to Friday: 7am to 8.30pm Saturday, Sunday & Public Holiday: 8.30am – 5.30pm
In case you missed us during this time, you may reach us on social media channels or email to suggest@rapidkl.com.my
We take every step to ensure the bus reader is in good working condition before the bus is allow to operate. However, if the reader is faulty, our Bus Captain will return the bus to the depot to minimize inconvenience to our commuters.
You may contact Rapid KL Helpline at 03-7885 2585 for refund process.
Details as below: Monday to Friday: 7am to 8.30pm Saturday, Sunday & Public Holiday: 8.30am – 5.30pm
In case you missed us during this time, you may reach us on social media channels or email to suggest@rapidkl.com.my
You won’t be able to ride the bus without a cashless card. Therefore, you must purchase the card at Rapid KL customer service office located at all LRT, MRT and Monorail stations or from Touch ‘n Go Hubs and selected petrol stations.
Yes. You need to Tap In again when you board the replacement bus and there will not be any double-charged.
By using cashless fare payment to pay for your fare, there is no fumbling for cash, holding up the line of commuters wanting to get on the bus. Commuters can get on board the bus faster and depart on time.
Only concession card holder will be given a grace period til 28th February 2019 to convert cashless payment system.
Customers can contact Rapid KL Helpline at 03-7885 2585 for assistance.
Details as below: Monday to Friday: 7am to 8.30pm Saturday, Sunday & Public Holiday: 8.30am – 5.30pm
In case you missed us during this time, you may reach us on social media channels or email to suggest@rapidkl.com.my .
FAQ: 100% Cashless for Rapid KL Bus
Updated as at 21 March 2024, 12:00 P.M.
GENERAL INFO:
The cashless payment mode will be by stages and by corridor: –
1) Ampang – 15 April 2019
2) Cheras, Sungai Besi, Jalan Klang Lama – 29 April 2019
3) Damansara, Jalan Ipoh, Jalan Pahang – 13 May 2019
4) Lebuhraya Persekutuan – 27 May 2019
1) Ampang – 300, 302, 303, BET7, T300, T301, T302, T303, T304, T350, T351
2) Cheras – 400, 402, 420, 421, 450, T406, T450
3) Sungai Besi – 506, 540, 541, 580, 581, 590, T571, T580, T581, T582, T583
4) Jalan Klang Lama – 600, 602, 640, 641, 650, 651, 652, 690, T600, T601, T602, T603, T604, T605, T640
5) Damansara – 801, 802, 821, 822, 851, 852, T850
6) Jalan Ipoh – 170, 171, 172, 173, 180, 190, 191, T120, T180, T190
7) Jalan Pahang – 200, 201, 202, 220, 221, 222, 250, 251, 253, 254, BET16, BET17, T200, T201, T202, T203, T204, T221, T222, T223, T224, T250, T251
8) Lebuhraya Persekutuan – 708, 750, 751, 752, 753, 754, 770, 771, 772, 780, 781, 782, 783, BET3, BET4, T715, T750, T751, T752, T753, T754, T755, T756, T757, T758, T759, T773, T774, T776, T778, T780, T781, T782, T783, T784, T785, T786, T787, T788, T789, T790, T791
Cashless payment system is an electronic payment method that does not use any physical money. The transaction/payment takes place via a Touch ‘n Go card that you need to pre-load before using.
Cashless fare payment system is a faster, secure and convenient way of paying the bus fare by simply tapping your cashless card on the reader when boarding and alighting from the bus. It speeds up your time while boarding and exiting the bus.
Touch ‘n Go card holders /user will enjoy 20% discount from the normal fare when they use their card for payment onboard bus.
You can also purchase Rapid KL Unlimited Pass (My100 & My50) at any LRT/MRT/ Monorail and BRT stations to enjoy more savings on Rapid KL buses. My100 and My50 are passes that offer commuters unlimited rides on Rapid KL rail and bus network for 30 consecutive days. For more info on unlimited pass, please visit:-
https://www.myrapid.com.my/fares-and-payments/all-tickets/unlimited-pass-my100my50
You can purchase the Touch ‘n Go card at all LRT, MRT, Monorail and BRT customer service counters. The Touch ‘n Go card price is RM 15.00 (RM5.00 card price and RM10.00 purse value).
You can also purchase Touch ‘n Go card at: –
- TNG Customer Experience Centre, (CEC)
- TNG Hubs
- TNG Spots
- Petrol Kiosks
- Convenience stores
- Pharmacies
Yes. You can use a Touch ‘n Go card or MyKad to pay for your fare.
Reload facilities are available at all LRT, MRT, Monorail and BRT customer service counters.
However, there is additional service fee of RM0.50 charged for each reload transaction over the counter. To avoid the additional service fee, customers can reload their card at Touch ‘n Go self-service reload kiosk at selected LRT stations or reload your card at:
- TNG Customer Experience Centre, (CEC)
- TNG Hubs
- TNG Spots
- Petrol Kiosks
- Convenience stores
- ATMs
- Pharmacies
- Self-service Kiosks
- Customer Service Counters at selected Toll Plazas
- Reload lanes at toll plazas on selected highways
List of Touch ‘n Go reload points:- https://www.touchngo.com.my/CMS/Personal/TNG-Reload/No-Reload-Fee/
You can check the card balance at any LRT, Monorail, MRT and BRT customer service offices.
You can track your card transactions from Touch ‘n Go e-statement. Customer will be able to obtain their e-statement via Touch ‘n Go Portal at https://tngportal.touchngo.com.my or download Touch ’n Go mobile application for a quick balance check.
Yes, please make sure you have a minimum balance of RM3.00 purse value before you board the bus and RM5.00 before you ride train.
Simply tap your card on the bus reader as you board the bus and the maximum fare of the route travelled will be deducted first from your card.
When you tap out your card before disembarking the bus, the system will automatically calculate your exact fare. This fare is displayed on the reader, and the balance is refunded into the card.
Yes, you can use one Touch ‘n Go card for multiple boarding payments (maximum 10 passengers per card). However, please inform the Bus Captain in advance when boarding the bus before you tap the card at the reader.
Multiple passengers must exit the bus at the same destination and please make sure you have sufficient balance of purse value for multiple payments before you board the bus.
The bus card reader will alert ‘error’ if you have insufficient balance in your card. Therefore, you won’t be able to ride the bus until you reload your card.
Make sure you have a minimum of RM3.00 purse value before you Tap your card onboard bus.
For lost card, customers can
- contact Touch ‘n Go Careline at 03-2714 8888
- connect via Facebook and Twitter @MyTouchnGo
- log on to Touch ‘n Go e-Customer Service at www.touchngo.com.my
We strongly encourage customer to register their card with Touch ‘n Go when they receive it to protect the card balance.
When the card is lost, customers can contact Touch ‘n Go Careline at 03-2714 8888, connect via Facebook and Twitter @MyTouchnGo, logon to Touch n Go e-Customer Service at www.touchngo.com.my for refund on the card balance.
Yes, you are eligible to enjoy the 50% discount fare. You will need to apply for MyRapid Touch n’ Go Concession Card.
Online application is available at https://www.myrapid.com.my/fares-and-payments/all-tickets/concession-cards
During concession card online application, you can select your preferred collection point. There are 4 collection points:
1. Hang Tuah LRT Station
2. Bandar Tun Hussien Onn MRT Station
3. SunU- Monash BRT Station
4. Pasar Seni Concession Card Counter (located at Pasar Seni Bus Hub)
You may contact Rapid KL Helpline at 03-7885 2585 for assistance. Details as below:
Monday to Friday: 7.00am to 8.30pm
Saturday, Sunday & Public Holiday: 8.30am – 5.30pm
In case you missed us during this time, you may reach us on social media channels or email to suggest@rapidkl.com.my
We take every step to ensure the bus reader is in good working condition before the bus can operate. However, if the reader is faulty, our Bus Captain will return the bus to the depot to minimize inconvenience to our commuters.
You may contact Rapid KL Helpline at 03-7885 2585 for refund process. Details as below:
Monday to Friday: 7.00am to 8.30pm
Saturday, Sunday & Public Holiday: 8.30am – 5.30pm
In case you missed us during this time, you may reach us on social media channels or email to suggest@rapidkl.com.my
You can purchase the Touch ‘n Go card onboard the bus.
Do note that when you purchase Touch ‘n Go card onboard the bus, the cost is RM 10.00 (RM5.20 is card price and RM4.80 is purse value).
Yes. You need to Tap In again when you board the replacement bus and there will not be any double-charged.
Only concession card holder will be given a grace period for one (1) month from the start of the launch date for each corridor.
2) Cheras, Sungai Besi, Jalan Klang Lama : 29 April 2019 – 28 May 2019
3) Damansara, Jalan Ipoh, Jalan Pahang :13 May 2019 – 12 June 2019
4) Lebuhraya Persekutuan : 27 May 2019 – 26 June 2019
For Malaysian visitor, your MyKad (Malaysian identification card) has a Touch ‘n Go chip which can be used as a Touch ‘n Go card. You may reload your MyKad at: –
Reload facilities are available at all LRT, MRT, Monorail and BRT customer service counters.
However, there is additional service fee of RM0.50 charged for each reload transaction over the counter. To avoid the additional service fee, customers can reload their card at Touch ‘n Go self-service reload kiosk at selected LRT stations or at: –
- TNG Customer Experience Centre, (CEC)
- TNG Hubs
- TNG Spots
- Petrol Kiosks
- Convenience stores
- ATMs
- Pharmacies
- Self-service Kiosks
- Customer Service Counters at selected Toll Plazas
- Reload lanes at toll plazas on selected highways
- LRT, MRT, Monorail and BRT Customer Service Counters
- TNG Customer Experience Centre, (CEC)
- TNG Hubs
- TNG Spots
- Petrol Kiosks
- Convenience stores
- Pharmacies
Monday to Friday: 7.00am to 8.30pm
Saturday, Sunday & Public Holiday: 8.30am – 5.30pm
In case you missed us during this time, you may reach us on social media channels or email to suggest@rapidkl.com.my
How to Travel With Us?
Our rail and bus services operate 7 days a week from 6am to 12am. Rush hour on weekdays range from 7am to 9am and 5pm to 7pm. Depending on where you are heading, keep a lookout for our Rapid signage. When it comes to traveling on the LRT, Monorail, BRT and MRT, be sure to remember the station name, line name or colour.
Timely Frequencies
Make your daily travels more manageable knowing when the next train is arriving.
Covered Connections and Exit Ways
Colour Coded Services
Identify which Rapid services you wish to travel on by familiarizing yourself with the coloured icons.
When Taking the Train
If you don’t have a travel card, you can purchase your travel tokens at our touchscreen TVMs. You may select your rail lines and destination. Fares are also stated on the screen.
Enter only at gates with a green ‘tick’ and not a red ‘cross’.
When Taking the Bus
End stop of bus routes is displayed at the top front of buses. At most bus hubs, a public information display is available to check on bus number, route and estimated time of arrival and departure.
Remember to always queue at bus stops and wait for the bus to come to a halt before trying to come onboard. There is no need to push and put your life at risk.
Use the front doors to enter onto the bus. If you are paying your fare by cash, do ensure you have exact change and make sure you get a ticket. There can be inspectors onboard performing routine checks.
Before getting off, remember to tap your travel card at the card reader near to the back door of the bus until you hear the beep sound. If you forget, it may be troublesome when you ride the bus again.
FAQ: My50 Unlimited Travel Pass
Updated as at 27 December 2021, 7:00pm
The My50 unlimited travel pass (My50) offers unlimited rides on all services operated by Prasarana in Klang Valley for 30 consecutive days.
For Pulau Pinang, the My50 will be the My50 Mutiara Pass and is valid on all Rapid Penang bus services.
GENERAL INFO:
My50 is an unlimited travel pass that offers 30 days unlimited rides on Rapid KL LRT, MRT, Monorail, BRT, Rapid KL bus and MRT feeder bus services in Klang Valley. For Pulau Pinang, My50 Mutiara Pass offers 30 days unlimited rides for all Malaysians on Rapid Penang bus services. For Kuantan, My50 is not available for Rapid Kuantan services.
You must be a Malaysian citizen with a valid MyKad or MyTentera, to be eligible to purchase the My50 in Klang Valley and Pulau Pinang for Mutiara Pass.
The price for a My50 pass is RM50.
My50 will be available for purchase from 1 January to 31 December 2022.
You can purchase My50 from Rapid KL Customer Service Counters located at:
(i) All LRT stations
(ii) All MRT stations
(iii) All Monorail stations
(iv) All BRT stations
(v) Selected Rapid KL Bus Hubs as listed below:
a. Pasar Seni
b. Chow Kit
c. KLCC
d. Sri Nilam
e. Puchong Utama
f. Pearl Point
g. Sunway Pyramid
h. Greenwood
i. Seksyen 2 Shah Alam
(vi) Rapid Penang Kioks as listed below:
a. Komtar
b. Weld Quay (Terminal B)
c. Penang Sentral
d. Bukit Jambul
e. Ibu Pejabat Rapid Penang (Lorong Kulit)
f. Kompleks Dato’ Kailan (Kepala Batas)
g. Balik Pulau
h. Bukit Mertajam
(i) Please make sure your MyKad or MyTentera has Touch ‘n Go function.
(ii) Bring your MyKad or MyTentera to any Rapid KL Rail Customer Service Counters or selected bus hubs above and ensure a minimum of RM55 purse value in your MyKad/MyTentera. If your purse value is insufficient, you have to reload a minimum amount of RM60 onto your MyKad or MyTentera first. After deduction of RM0.50 reload fee, the RM9.50 will be stored in your Touch ‘n Go purse value. The balance will not be deducted once your pass has been activated, unless you use it for other transactions (toll, retails outlets, parking, etc);
(iii) Do consider or decide ahead of time the date you wish to “activate” or start using the pass. My50 will be activated once it touches the gate and it will be considered as Day 1. You may also request for auto renewal at any Rapid KL Rail Customer Service Counters or selected bus hubs above. When you opt for auto-renewal of your My50, you may reload your MyKad or MyTentera Touch ‘n Go at any premises or retail outlets with Touch ‘n Go reload facilities in subsequent months. Kindly ensure the amount in your purse value is maintained at minimum RM55 for the pass to be auto renewed.
(i) Bring your MyKad or MyTentera to any Rapid Penang Kiosks in Pulau Pinang mentioned above to purchase the My50 Mutiara Pass.
(ii) Do consider or decide ahead of time the date you wish to “activate” or start using the pass. My50 Mutiara Pass will be activated once it touches the bus card reader when you are using Rapid Penang bus services. Auto-renewal service for Rapid Penang is still unavailable.
You can start using My50 from 1 January 2022.
There is no subscription fee for My50. You only need to pay the price of the pass, which is RM50. However, you still need to maintain the minimum* purse value of RM5 in your MyKad or MyTentera Touch ‘n Go.
*The minimum purse value need not be topped-up monthly unless you have used the value for other payment.
No. For Rapid KL users, My50 will be activated in their MyKad or MyTentera only. For Rapid Penang, My50 pass will be activated through the My50 Mutiara Pass.
No, My50 pass is only available on MyKad and MyTentera that has Touch ‘n Go function. For Rapid Penang, My50 can only be purchased through My50 Mutiara Pass.
Students below 12 years of age may first apply via online for the MyRapid Student Concession Card. Upon collecting your concession card at any of the preferred station, you may purchase My50 at Rapid KL Customer Service Counters. The activation of the pass will be in your concession card. For Rapid Penang, students below 12 years of age can purchase their My50 Mutiara Pass at any Rapid Penang kiosks in Pulau Pinang.
Other concession card holders must purchase My50 using MyKad/MyTentera for Rapid KL users whilst for Rapid Penang users, you have to purchase My50 Mutiara Pass.
The validity period is 30 consecutive days (including weekends). You can choose to set the first date of your pass during purchase, or you can leave it open, and the first tap at the rail fare gate or card reader of Rapid KL or Rapid Penang bus will be the first date of your pass.
You can purchase it 30 days in advance. You must activate your pass within 30 days after purchase. Failure to activate your My50 pass within the 30-day period will see the pass automatically expire and no refund will be given.
No, My50 is activated in your MyKad or MyTentera for Rapid KL and Mutiara Pass for Rapid Penang, which is non-transferable.
Yes, you still need to maintain the minimum purse value for your Touch ‘n Go and MyRapid which is RM5.
No, we do not have an unlimited monthly travel pass which is solely for rail services.
Currently, if you purchase My50 in Klang Valley, it is only valid for unlimited rides on Rapid KL rail and bus network in Klang Valley only. The same goes to My50 Mutiara Pass. The pass is only valid for unlimited rides on bus network in Pulau Pinang only. My50 is not applicable for Rapid Kuantan.
My50 is only valid for Rapid KL network of rail and bus in Klang Valley and Pulau Pinang.
You may purchase My50 only if your Smart package is activated on a generic Touch ‘n Go card. If your Smart package is activated on your MyKad or MyTentera, you can only purchase My50 after your Smart 7 / Smart 30 / My30 package has expired.
No, you cannot migrate the remaining days of your Smart 7/ Smart 30/ My30 into your My50. You can continue using your existing pass until expired.
Yes, you can still enjoy the flat rate at the LRT and MRT Park n Ride facilities when you take the LRT/MRT/Monorail/BRT services, but you must tap your MyKad or MyTentera that has been activated with My50 at the Park n Ride entry/exit and use the same MyKad or MyTentera when you ride the train or bus.
WHAT TO DO BEFORE I PURCHASE My50?
You can verify its chip functionality prior to purchasing the pass by:
(i) Reloading it with any amount, at any Touch ‘n Go reload points (petrol stations, convenient stores, Rapid KL Customer Service Counters, etc). If the reload is successful, the Touch ‘n Go chip in your MyKad or MyTentera is functional; or
(ii) Checking it at any Touch ‘n Go or Rapid KL Customer Service Counters.
You will need to get your MyKad replaced at any National Registration Department counter (Jabatan Pendaftaran Negara) before purchasing My50.
*The replacement process for MyTentera is subject to the terms and conditions set by the Ministry of Defence, Malaysia.
Yes, you will need to have a minimum of RM55 in your MyKad/MyTentera for Rapid KL and My50 Mutiara Pass for Rapid Penang (RM50 for My50 and RM5 for minimum purse value).
Sales and Service Tax (SST) will not be charged when you purchase My50 at any Rapid KL Customer Service Counters, selected bus hubs and Rapid Penang kiosks.
All MyKad with Touch ‘N Go function is able to accept My50. If you have successfully purchased your My50 in your MyKad with one photo in the front, you are strongly advised to utilize the pass in the existing MyKad first, before upgrading it to the new MyKad with two photos.
WHAT TO DO AFTER I HAVE PURCHASED My50?
You need to get your MyKad replaced at any National Registration Department (Jabatan Pendaftaran Negara’s (JPN) counter.
*The replacement process for MyTentera is subject to the terms and conditions set by the Ministry of Defence, Malaysia.
You can request for refund for the balance of days of your My50 by submitting your documents to My50 refund portal at www.myrapid.com.my. The balance of days will be converted into cash value. Refund request must be submitted within 3 months from date of purchase or renewal of My50. The information/ documents required for refund are:
(i) MyKad MFG number (can be obtained from the Slip Pengembalian Nilai TNG from JPN or the purchase/ renewal receipt issued by Rapid KL)
(ii) Bank name
(iii) Bank account number
(iv) Purchase or Renewal receipt
(v) Slip Pengembalian Nilai TNG from JPN (applicable for MyKad)
If your MyKad/ MyTentera is faulty but readable, the balance of days of your My50 which you have purchased in the previous MyKad/MyTentera will need to be transferred into your generic Touch ‘N Go card. Once that pass has expired, you will need to purchase/ renew in the new MyKad/MyTentera that you have received from JPN. Whilst for My50 Mutiara Pass, you can use the same card if it is still readable.
You can contact Touch ‘n Go Careline at 03 – 2714 8888 or visit any Touch ‘n Go HUB to request for refund.
You will need to make a police report and apply for a new MyKad at any Jabatan Pendaftaran Negara’s (JPN) counter. However, we do not accept refund request for My50 for loss of MyKad or MyTentera.
*The replacement process for MyTentera is subject to the terms and conditions set by the Ministry of Defence, Malaysia.
The refund will be credited into your bank account based on the details given when you submit your refund request, within 30 days.
No, you cannot get an immediate refund. This is due to the internal validation processes that will be involved in all refund requests.
You must renew your My50 seven (7) days before or seven (7) days after its expiry.
You have 2 options:
(i) You can personally go to any Rapid KL rail Customer Service Counters, selected Bus Hubs and Rapid Penang Kiosks; or
(ii) Rapid KL users can activate for auto-renewal and only need to make sure the card has adequate value in the subsequent months.
Auto-renewal feature is activated upon request. Once the auto-renewal feature is activated, your My50 will be automatically renewed seven (7) days before or seven (7) days after the expiry, as long as you have sufficient amount as per the renewal price in your Touch ‘n Go purse value. For My50, the amount in the purse value must not be less than RM55. The minimum balance of RM5 for usage at Rapid KL rail and bus services must always be maintained. You can only select for auto-renewal only when you have an activation date set for your My50 during your first purchase.
Yes, you can de-activate the auto-renewal function at any Rapid KL Customer Service Counters or bus hubs. Our Rapid KL personnel will be happy to assist you.
The balance of days of your My50 will be displayed on the screen at the fare gates when you tap out from any LRT, Monorail and BRT stations, or on the card reader when you tap out from Rapid KL bus or MRT feeder bus. For MRT, the expiry date of your pass will be displayed on the screen at the fare gates. Alternatively, you can go to any Rapid KL Customer Service Counters and selected Bus Hubs and Rapid Penang kiosks to check your balance of days.
No, you cannot terminate your My50 before it expires.
No. You can only renew your My50 only at Rapid KL Customer Service Counters and selected Bus Hubs. However, you can reload your Touch ‘n Go on your MyKad at any Touch ‘n Go reload points.
Applicants who choose to collect their MyKad at the Jabatan Pendaftaran Negara (JPN) Putrajaya Headquarters, State JPN, UTC and selected branches may do so within 45 minutes. Those who choose to collect it at any JPN branch offices in Peninsular Malaysia will be able to do so within five (5) working days. Any JPN branch offices in Sabah, Sarawak or Labuan will have the card ready for collection within seven (7) working days.
This charter on issue of the MyKad applies only to applications by Malaysian citizens and applications that have no complications. (Source: Jabatan Pendaftaran Negara)
If the chip is damaged within the first year not deliberately or through misuse, a replacement card will be issued at no charge, but if the card is more than a year old, then a replacement fee of RM10 will be imposed. (Source: Jabatan Pendaftaran Negara)
For more information and enquiries, please email us at suggest@rapidkl.com.my or Contact Us at 03-7885 2585 on Mondays to Fridays, from 7.00am to 8.30pm, Saturdays to Sundays and Public Holidays from 8.30am to 5:30pm.
FAQ: Bus Services In Putrajaya By Rapid KL
Updated as at 30 December 2022, 5:00 pm
GENERAL INFO:
This bus service will operate from 1 January 2023.
Monday – Friday:
6.30 am – 8.00 pm
Saturday, Sunday & public holiday:
7.00 am – 8.00 pm
Peak Hours:
6.30 am – 9.00 am
4.30 pm – 6.00 pm
Non-peak Hours:
9.00 am – 4.30 pm
6.00 pm – 8.00 pm
Peak Hours:
- 10 minutes (for route P101)
- 20 minutes (for route P102 – P108)
Non-peak Hours:
- 30 minutes (for route P101)
- 40 minutes (for route P102 – P108)
Saturday, Sunday and public holiday: 45 minutes for all routes.
This frequency is subject to the current traffic conditions.
There are seven (7) routes for this bus service.
The bus routes are as follows:
Free for route P101.
RM1.00 for route P102 – P108.
For more information or application of MyRapid Concession Card, please visit www.myrapid.com.my/our-products/concession-cards/
You can reload your Touch ‘n Go card at over 14,000 reload touchpoints across Peninsular Malaysia.
For list of reload locations, please refer at https://www.touchngo.com.my/consumer/toll/card/reload-your-card/
Rapid KL Helpline: 03-7885 2585
Operating hours are as follows:
Monday – Friday: 7:00 am to 8:30 pm
Saturday, Sunday & Public Holidays: 8:30 am – 5:30 pm
Email: suggest@rapidkl.com.my
Download the dual-language FAQ PDF from this LINK.
FAQ: Rapid Mobility
Updated as at 12 July 2024, 5:00pm
GENERAL INFO:
Rapid Mobility is an additional service by Rapid Bus aim to provide valuable experiences to customers with disabilities, especially to those with mobility aids, such as wheelchairs.
The vehicles are fitted with hydraulic lift enabling passengers in wheelchairs to be waded directly into the van and transported to their destination.
This van is designed for a ‘door to door’ exclusive service within the Klang Valley.
We offer our customers the best quality of service and comfortable journey.
Shah Alam, Kajang, Seri Kembangan, Cheras, Subang Jaya, Petaling Jaya, Ampang, Selayang, Kuala Lumpur.
RM7.00 per trip for 2 passengers (1 disabled passenger + 1 assistant)
Toll & parking payment will be borne by the passenger.
Payment is to be made via DuitNow QR or CASH only.
No.
Yes, at least 3 working days before the usage date, and subject to availability base on first come first serve basis.
Monday to Friday only, 7:00 am until 4:00 pm.
(This service is not available on Saturday, Sunday, and Public Holidays)
Can fit up to three (3) normal wheelchairs. For more comfort only two (2) wheelchairs are suitable. (Wheelchair not provided)
Maximum of three (3) caretakers (1 caretaker per 1 disable passenger)
Two (2) vans.
Contact 03 – 8732 3000 ext. 103,
Monday until Friday only, 8:30 am until 5:00 pm
(Except Saturday, Sunday and Public Holiday)
No.
FAQ: Rapid Mobility Service In Penang
Updated as at 12 July 2024, 5:00pm
GENERAL INFO:
Rapid Mobility is an additional service by Rapid Bus aim to provide valuable experiences to customers with disabilities, especially to those with mobility aids, such as wheelchairs.
The vehicles are fitted with hydraulic lift enabling passengers in wheelchairs to be waded directly into the van and transported to their destination.
This van is designed for a ‘door to door’ exclusive service within the Penang Island.
We offer our customers the best quality of service and comfortable journey.
Penang Island only.
RM7.00 per trip for 2 passengers (1 disabled passenger + 1 assistant)
No additional charges will be imposed as there is no toll on the island, and drivers will pick up and drop off customers without parking. However, any parking charges will be borne by the passenger
Payment is to be made via DuitNow QR or CASH only.
No.
Yes, at least 3 working days before the usage date, and subject to availability base on first come first serve basis.
Monday to Sunday, 8:00 am until 9.30 pm. (Including Public Holiday)
Four (4) wheelchairs depending on the size. (Wheelchair not provided)
Maximum of three (3) caretakers are allowed.
Four (4) vans
Contact 04 – 2381 214,
Daily from 8:30 am to 11.30 pm
Beds are not allowed to board the van.
FAQ: Keluarga Malaysia Pass
Updated as at 27 May 2022, 05:00 pm
On 22 November 2021, the Prime Minister, YAB Dato’ Sri Ismail Sabri Yaakob launched the ‘Keluarga Malaysia’ pass by Prasarana Malaysia Berhad (Prasarana) as another initiative to encourage more people to use public transport services. Prasarana hopes that the introduction of the ‘Keluarga Malaysia’ pass will encourage Malaysians to take public transport for leisure or to visit the various tourist attractions in the Klang Valley and contribute to the revival of the country’s economy in the process
GENERAL INFO:
Keluarga Malaysia Pass is a group travel pass that offers one-day unlimited rides for Malaysians on Rapid KL LRT, MRT, Monorail, BRT, Rapid KL bus and MRT feeder bus. Keluarga Malaysia Pass is based on a day-cycle count and can be purchased on weekends (Saturday/Sunday) and Public Holidays only.
Previously, the Keluarga Malaysia Pass was in a manual voucher base. Beginning 1 May 2022, it will be utilising the Touch ‘N Go platform. Per Keluarga Malaysia Pass is priced at RM15.00. However, for customers who does not have Touch ‘N Go card, you must purchase Keluarga Malaysia Pass with Touch ‘N Go cards along with the purse value. The minimum RM5.00 purse value is required to use the Keluarga Malaysia Pass.
Customers without Touch ‘N Go card | Customers with own Touch ‘N Go card | ||
Primary Card | Supplementary Cards (per pax) | Primary Card | Supplementary Cards (per pax) |
RM 25.00 | RM 15.00 | RM 15.00 | RM 0.00 |
Primary card is the main card where it will be encoded with RM15.00 Keluarga Malaysia Pass product. The supplementary cards on the other hand will be encoded with RM0.00 Keluarga Malaysia Pass product.
Scenario 1:
My group of 4 would like to purchase Keluarga Malaysia Pass and do not have any Touch ‘N Go cards. How much do I need to pay?
The primary card user would have to pay RM25.00, inclusive of RM15.00 the price of Keluarga Malaysia Pass, RM5.00 purse value in the Touch N’ Go card and RM5.00 card price. For the supplementary card users, you have to pay RM15.00 per pax, inclusive of RM10.00 purse value in the Touch N’ Go card and RM5.00 card price. Per group of four (4) persons would have to pay RM70.00 in total if they do not have their own cards.
Scenario 2:
My group of 4 have our own Touch ‘N Go cards. How much do we need to pay in total?
You will have to pay RM15.00 only in total to cater all 4 pax. However, please ensure each card users have a minimum RM5.00 purse value in their Touch ‘N Go card.
Scenario 3:
My spouse and I both have Touch ‘N Go cards whilst our children aged 9-years-old and 11-years-old do not have one. Can we purchase the Keluarga Malaysia Pass by using only two units of Touch ‘N Go cards?
No. All pax needs Touch ‘N Go cards for the Keluarga Malaysia Pass activation. You can purchase the Touch ‘N Go cards at all LRT, MRT, Monorail and BRT customer service counters.
Keluarga Malaysia Pass caters to a maximum of four (4) persons per pass. Children aged 6 years and below ride for free.
Scenario 4:
My family has 3 adults and 2 children aged 15-years-old and 5-years-old. Can I still purchase Keluarga Malaysia Pass?
Yes, you can. Your 5-year-old child enters for free. Due to security reasons, we advise that you carry your 5-year-old child when entering and exiting the gates.
Scenario 5:
My family has 2 adults and 2 children aged 15-years-old and 5-years-old. Since my 5-year-old child rides for free, can I get a refund on the unused pass?
No, you may not. No refund is given for any unused passes.
Scenario 6:
If my children and I are Malaysians and my spouse is a non-Malaysian, are we able to purchase the Keluarga Malaysia Pass?
The Keluarga Malaysia Pass is limited to Malaysian citizens only. To be eligible for the pass, all four (4) customers need to present their MyKad or MyTentera before purchase. Your spouse is unfortunately not eligible as he/she does not have a MyKad or MyTentera and will have to purchase a separate ticket either token or Touch N Go Card.
Scenario 7:
I have lost my Touch ‘N Go card that encoded with Keluarga Malaysia Pass during my journey to the next station. Can I still enjoy the unlimited rides of Keluarga Malaysia Pass?
No, there will be no replacement or refund to be made for loses of your Touch ‘N Go card. If the card is lost, you will need to repurchase the Keluarga Malaysia Pass or any other products for the continuation of your journey as no replacement will be given. Any customer(s) who found to have committed or is suspected of committing any misconduct, fraudulent or wrongful acts will not be able to continue their journey to the next station.
Scenario 8:
I am a Malaysian whilst my other three friends are non-Malaysians. Can I purchase Keluarga Malaysia Pass for me and my friends?
No, you may not. To purchase Keluarga Malaysia Pass, you must present all four (4) customers’ MyKad or MyTentera for verification purposes. The Keluarga Malaysia Pass is eligible for Malaysian citizens only.
Keluarga Malaysia Pass can be purchased on Saturday, Sunday and public holidays only. Passes need to be purchased on the same day of travel.
No. Keluarga Malaysia Pass can only be purchased on the day of travel on weekends (Saturday/Sunday) and Public Holidays.
You can purchase the Keluarga Malaysia Pass from Rapid KL Customer Service Offices located at:
(i) All LRT stations
(ii) All MRT stations
(iii) All Monorail stations
(iv) All BRT stations
(v) Selected Bus Hubs as listed below:
- Pasar Seni
- Seksyen 2, Shah Alam
- Sri Nilam
- Greenwood
- Pearl Point
- Chow Kit
- Puchong Utama
- KLCC
- Sunway Pyramid
No, it is not. Keluarga Malaysia Pass is only valid in Klang Valley via Rapid KL services.
(i) You and your other three (3) friends or family members are required to bring MyKad or MyTentera to any Rapid KL Rail, BRT Customer Service Offices or selected Bus Hubs for verification purposes by our Customer Service Assistant (CSA) prior to purchase. Prasarana reserves the right to reject or disqualify eligible Customer(s) if the Customer(s) are not able to provide the compulsory documents during the verification and validation process.
(ii) Upon verification, you and your friends then need to present your Touch ‘N Go card (if you have your own card) for our CSA to encode the Keluarga Malaysia Pass product in it. You must ensure a minimum of RM5.00 purse value is available in your Touch N’ Go card for you to enter Rapid KL rail and bus network.
(iii) Upon successful purchase of the Keluarga Malaysia Pass, you will need to scan a QR Code and are required to fill their personal information for registration purposes. By purchasing the Keluarga Malaysia Pass, Customers agree and consent to allow his/her personal data being collected, processed, and used by Prasarana in accordance with the Company’s Personal Data Protection Act (PDPA) Notice, which may be viewed on www.myrapid.com.my (the “Company’s Privacy Notice”).
(iv) The Keluarga Malaysia Pass is not transferable or exchangeable for cash, credit or any kind and shall be subjected to such terms and conditions which Prasarana may impose.
(v) If your Keluarga Malaysia Pass is lost or faulty, no refund, reimbursements or appeals will be entertained.
No refund will be given as alternate services will be available.
Yes. You can purchase Keluarga Malaysia Pass by using your MyKad. However, you must make sure your MyKad does not have any other Rapid KL product encoded in it (My50 or MyCity Pass) or you may need to use another Touch ‘N Go card for the Keluarga Malaysia Pass product. You must ensure minimum RM5.00 purse value is available in your MyKad, for you to enter Rapid KL rail or bus services.
Yes, you always need to maintain the minimum RM5.00 purse value.
Yes. The Keluarga Malaysia Pass is still valid until the end of extended service hours.
Yes, you can still enjoy the flat rate at LRT or MRT’s Park n Ride facilities by tapping the same Touch ‘N Go card for Rapid KL’s rail or bus services.
No. Keluarga Malaysia Pass is only valid for Rapid KL Rail, BRT, Rapid KL bus and MRT feeder bus services only.
If your Keluarga Malaysia Pass is unreadable, you can request for temporary travel voucher at Rapid KL Customer Service Counters at LRT, MRT, Monorail, BRT and selected bus hubs by producing the original purchase receipt of Keluarga Malaysia Pass. No cash refund shall be entertained at Customer Service Counters.
Prasarana reserves the right at its absolutes discretion to vary, delete or add to any of these information, Terms and Conditions without any prior notice.
For more information and enquiries, please Email us at suggest@rapidkl.com.my or Contact us at 03 – 7885 2585 on Mondays to Fridays, from 7.00am to 8.30pm, Saturdays to Sundays and Public Holidays from 7.00am to 5:30pm
FAQ: AIG Paid Insurance - Get The Right Protection For Your Busy Lives
Updated as at 1 October 2022, 12:01 am
GENERAL INFO:
AIG Paid Insurance is an insurance product underwritten by AIG Malaysia Insurance Berhad.
Products:
1. Hospital Protection Plus (RM20) – Policy duration of 3 months
This product provides a daily hospital cash allowance benefit of RM100 in the event of hospitalisation due to an accident or illness including specified infectious diseases.
2. Passenger Protection Plus (RM30) – Policy duration of 12 months
This product provides protection in the event of injuries caused solely by an Accident and is renewable annually
The AIG Insurance products are available for purchase from 1 October 2022 onwards on MyRapid PULSE application
Customers can purchase the product by scanning the QR Code that is available at all Rapid KL Customer Service Offices or by downloading the MyRapid PULSE app.
Upon successful purchase, customer will receive the e-policy within 3 days. The Policy starts 48 hours after premium payment is done. For the Hospital Protection Plus, there is a 30-days waiting period from the policy start date. For the Passenger Protection Plus plan, however, the waiting period does not apply.
This policy insurance is underwritten by AIG Insurance Malaysia Bhd.
The Specified Infectious Diseases definition is as below:
Specified Infectious Diseases shall mean any of the following infectious diseases first contracted in Malaysia and listed under the First Schedule of the Prevention and Control of Infectious Disease Act 1988:
(i) Hand, foot and mouth disease (HFMD);
(ii) Dengue fever / Dengue hemorrhagic fever (DHF);
(iii) Avian influenza or ‘bird flu’ due to influenza A viral strains H5N1, H9N2, H7N7, H7N9;
(iv) Ebola virus disease;
(v) Tuberculosis
(vi) Measles
(vii) Nipah viral encephalitis
(viii) Japanese viral encephalitis
(ix) Malaria;
(x) Plague;
(xi) Rabies;
(xii) Middle east respiratory syndrome coronavirus (MERS-CoV);
(xiii) Zika virus disease;
(xiv) Coronavirus disease 2019 (COVID-19),
and upon diagnosis by a doctor, requires immediate notification to a ‘medical officer of health’ as specified under Section 10(2) of the Prevention and Control of Infectious Disease Act 1988.
This also includes any illness or complications arising directly or indirectly due to the same specified infectious diseases.
Excluded occupations – Persons engaged in occupations with high risks or exposure to hazardous conditions. This would include but is not limited to the following occupations:
(i) Military personnel including the armed forces, naval or air force service or operations;
(ii) Police, security personnel including any peace keeping forces;
(iii)Professional sports person when an insured person could or would earn
income or remuneration from engaging in such sport.
(iv) Pilots or crew of any air or water vessel;
(v) Off-shore work or activities including oil rig work;
Yes, RM100 daily hospital cash allowance if hospitalised up to 14 days due to Specified Infectious Diseases*
Yes. For Accidental Medical Reimbursement – Off Prasarana’s Premises, there is a medical reimbursement to treat injuries due to an accident up to RM1,000. For Accidental Medical Reimbursement – On Prasarana’s premises, it will be up to RM2,000.
For Passenger Protection Plus, each policy has a cap of maximum 2 claims only.
Medical reimbursement will be done subject to:
(i) First medical treatment must be sought within 30 days from date of accident.
(ii) Incident report must be lodged with the Auxiliary Police within 24 hours of the injury – for injuries sustain during Operative Time.
(iii) All medical expenses for treatment of the injury must be incurred within 60 days from date of accident.
The waiting period for the diagnosis of any illness or specified infectious diseases is 30 days from the effective date (upon receiving the policy).
Please refer to Product Disclosure Sheet (Passenger | Hospital) Document attached for more details or contact AIG Insurance Malaysia Bhd
For General, Product & Road Assistance Enquiries:
Toll Free : 1800 88 8811
Fax : 603-26854896
Email : AIGMYCare@aig.com
Operation hours : Monday to Friday, 9am to 5pm (except public holidays) Website: https://www.aig.my
Prasarana reserves the right at its absolutes discretion to vary, delete or add to any of these information, Terms and Conditions without any prior notice.
For more information and enquiries, please email us at suggest@rapidkl.com.my or Contact Us at 03 – 7885 2585 on Mondays to Fridays, from 7.00 am to 8.30 pm, Saturdays to Sundays and Public Holidays from 7.00 am to 5:30 pm.
FAQ: MRT Kajang Line Services
FAQ on Fare
People with disabilities (OKU), students, and senior citizens enjoy 50% discount from the cash rate. Children under 7 years old travel for free.
(Note: The RM1 fare refers to the one stop travel between Pasar Seni and Merdeka stations based on the monthly fare structure)
The fare is calculated based on three components – a nominal flag fall; a nominal fee for the Transit Acquirer System or Integrated Cashless Payment System; plus charges based on the distance travelled, with a cascading rate every four or five kilometres.
The fare calculation is similar with that of the LRT and monorail services.
Yes, the minimum fare of RM0.80 is charged when you enter and exit the same station.
Customers must maintain a minimum stored value balance of RM5.00 when using the cashless payment on MRT.
Yes, you will also get the 50% discount, on top of your concession fare.
FAQ on Payment Mode
Customers have a choice to purchase cash tokens or use Touch ‘n Go cards for cashless travels.
The selling price is RM15.00 each (RM5.50: card fee + RM9.50: purse value).
Yes, customers can reload their Touch ‘n Go cards at the reload machines at all MRT Kajang Line stations.
FAQ on MRT Feeder Bus Services
FAQ on Park N' Ride Facilities
FAQ on Helpline
- Monday to Friday: 7.00am to 8.30pm
- Saturday and Sunday: 8.30am to 5.30pm (Closed on all national public holidays)
FAQ: Cashless for MRT Feeder Bus
Updated as at 21 March 2024, 1:00 pm
GENERAL INFO:
Cashless payment system is an electronic payment method that does not use any physical money. The transaction/payment takes place via a cashless card that you need to preload before using.
Cashless fare payment system is a faster, secure and convenient way of paying the bus fare by simply tapping your cashless card on the reader when boarding and alighting from the bus. It speeds up your time while boarding and exiting the bus.
Don’t forget to tap in your cashless card when you board the bus and tap out the when you’re exiting the bus.
We are using cashless card operated by Touch ‘n Go system. You can purchase at Rapid KL customer service office located at all LRT, MRT and Monorail stations or from Touch ‘n Go Hubs and selected petrol stations.
Yes. You can use a MyRapid Touch ‘n Go card or MyKad to pay for your fare.
Touch ‘n Go cards can be purchased at Rapid KL customer service offices located at all LRT, MRT and Monorail stations. You can also purchase at Touch ‘n Go Hubs and Touch ‘n Go SPOTs at selected petrol stations.
Do note that when you purchase MyRapid Touch ‘n Go card at Rapid KL customer service office, the cost is RM 15.00 (RM5.20 is card price and RM9.80 is purse value).
Reload facilities are available at all LRT, MRT, and Monorail customer service offices.
However, there is additional service fee of RM0.50 charged for each reload transaction over the counter. To avoid the additional service fee, customers can reload their card at Touch ‘n Go reload kiosk at selected LRT stations, reload machines at all MRT stations, Touch ‘n Go hubs, Touch ‘n Go sales counter operated by Touch ‘n Go.
You can check the card balance at all LRT, Monorail and MRT customer service offices. You can track your card transactions from Touch ‘n Go e-statement.
Customer will be able to obtain their e-statement via Touch ‘n Go Portal at https://tngportal.touchngo.com.my or download Touch ’n Go mobile application for a quick balance check.
Yes, please make sure you have a minimum balance of RM3.00 purse value before board bus and RM5.00 before you ride train.
Simply tap your card on the Touch ‘n Go reader as you board the bus and the maximum fare of the route travelled will be deducted from your card.
When you tap out your card before disembark the bus, the system automatically calculates your exact fare. This fare is displayed on the reader, and the balance is refunded into the card.
Yes, you can use one Touch ‘n Go card for multiple boarding payments (maximum 10 passengers per card). However, please inform the Bus Captain in advance when boarding the bus before you tap the card at the reader.
Multiple passengers must exit the bus at the same destination and please make sure you have sufficient balance of purse value for multiple payments before you board the bus.
Maximum fare will be charged if you do not tap out when disembarking the bus.
The bus card reader will alert ‘error’ if you have insufficient balance in your card. Therefore, you won’t be able to ride the bus until you reload your card.
Make sure you have a minimum of RM3.00 purse value before you Tap your card onboard bus.
For lost card, customers can contact Touch ‘n Go Careline at 03-2714 8888, connect via Facebook and Twitter @MyTouchnGo, log on to Touch ‘n Go e-Customer Service at www.touchngo.com.my .
We strongly encourage customer to register their card with Touch ‘n Go when they receive it to protect the card balance.
When the card is lost, customers can contact Touch ‘n Go Careline at 03-2714 8888, connect via Facebook and Twitter @MyTouchnGo, logon to Touch n Go e-Customer Service at www.touchngo.com.my for refund on the card balance.
Yes, you are eligible to enjoy the 50% discount fare. You will need to apply for MyRapid Touch n’ Go Concession Card. Online application is available at https://myrapid.com.my/our-products/concession-cards/
During concession card online application, you can select your preferred collection point. There are 4 collection points: –
1. Hang Tuah LRT Station
2. Bandar Tun Hussien Onn MRT Station
3. SunU- Monash BRT Station
4. Pasar Seni Concession Card Counter (located at Pasar Seni Bus Hub)
You may contact Rapid KL Helpline at 03-7885 2585 for assistance.
Details as below: Monday to Friday: 7am to 8.30pm Saturday, Sunday & Public Holiday: 8.30am – 5.30pm
In case you missed us during this time, you may reach us on social media channels or email to suggest@rapidkl.com.my
We take every step to ensure the bus reader is in good working condition before the bus is allow to operate. However, if the reader is faulty, our Bus Captain will return the bus to the depot to minimize inconvenience to our commuters.
You may contact Rapid KL Helpline at 03-7885 2585 for refund process.
Details as below: Monday to Friday: 7am to 8.30pm Saturday, Sunday & Public Holiday: 8.30am – 5.30pm
In case you missed us during this time, you may reach us on social media channels or email to suggest@rapidkl.com.my
You won’t be able to ride the bus without a cashless card. Therefore, you must purchase the card at Rapid KL customer service office located at all LRT, MRT and Monorail stations or from Touch ‘n Go Hubs and selected petrol stations.
Yes. You need to Tap In again when you board the replacement bus and there will not be any double-charged.
By using cashless fare payment to pay for your fare, there is no fumbling for cash, holding up the line of commuters wanting to get on the bus. Commuters can get on board the bus faster and depart on time.
Only concession card holder will be given a grace period til 28th February 2019 to convert cashless payment system.
Customers can contact Rapid KL Helpline at 03-7885 2585 for assistance.
Details as below: Monday to Friday: 7am to 8.30pm Saturday, Sunday & Public Holiday: 8.30am – 5.30pm
In case you missed us during this time, you may reach us on social media channels or email to suggest@rapidkl.com.my .
FAQ: 100% Cashless for Rapid KL Bus
Updated as at 21 March 2024, 12:00 P.M.
GENERAL INFO:
The cashless payment mode will be by stages and by corridor: –
1) Ampang – 15 April 2019
2) Cheras, Sungai Besi, Jalan Klang Lama – 29 April 2019
3) Damansara, Jalan Ipoh, Jalan Pahang – 13 May 2019
4) Lebuhraya Persekutuan – 27 May 2019
1) Ampang – 300, 302, 303, BET7, T300, T301, T302, T303, T304, T350, T351
2) Cheras – 400, 402, 420, 421, 450, T406, T450
3) Sungai Besi – 506, 540, 541, 580, 581, 590, T571, T580, T581, T582, T583
4) Jalan Klang Lama – 600, 602, 640, 641, 650, 651, 652, 690, T600, T601, T602, T603, T604, T605, T640
5) Damansara – 801, 802, 821, 822, 851, 852, T850
6) Jalan Ipoh – 170, 171, 172, 173, 180, 190, 191, T120, T180, T190
7) Jalan Pahang – 200, 201, 202, 220, 221, 222, 250, 251, 253, 254, BET16, BET17, T200, T201, T202, T203, T204, T221, T222, T223, T224, T250, T251
8) Lebuhraya Persekutuan – 708, 750, 751, 752, 753, 754, 770, 771, 772, 780, 781, 782, 783, BET3, BET4, T715, T750, T751, T752, T753, T754, T755, T756, T757, T758, T759, T773, T774, T776, T778, T780, T781, T782, T783, T784, T785, T786, T787, T788, T789, T790, T791
Cashless payment system is an electronic payment method that does not use any physical money. The transaction/payment takes place via a Touch ‘n Go card that you need to pre-load before using.
Cashless fare payment system is a faster, secure and convenient way of paying the bus fare by simply tapping your cashless card on the reader when boarding and alighting from the bus. It speeds up your time while boarding and exiting the bus.
Touch ‘n Go card holders /user will enjoy 20% discount from the normal fare when they use their card for payment onboard bus.
You can also purchase Rapid KL Unlimited Pass (My100 & My50) at any LRT/MRT/ Monorail and BRT stations to enjoy more savings on Rapid KL buses. My100 and My50 are passes that offer commuters unlimited rides on Rapid KL rail and bus network for 30 consecutive days. For more info on unlimited pass, please visit:-
https://www.myrapid.com.my/fares-and-payments/all-tickets/unlimited-pass-my100my50
You can purchase the Touch ‘n Go card at all LRT, MRT, Monorail and BRT customer service counters. The Touch ‘n Go card price is RM 15.00 (RM5.00 card price and RM10.00 purse value).
You can also purchase Touch ‘n Go card at: –
- TNG Customer Experience Centre, (CEC)
- TNG Hubs
- TNG Spots
- Petrol Kiosks
- Convenience stores
- Pharmacies
Yes. You can use a Touch ‘n Go card or MyKad to pay for your fare.
Reload facilities are available at all LRT, MRT, Monorail and BRT customer service counters.
However, there is additional service fee of RM0.50 charged for each reload transaction over the counter. To avoid the additional service fee, customers can reload their card at Touch ‘n Go self-service reload kiosk at selected LRT stations or reload your card at:
- TNG Customer Experience Centre, (CEC)
- TNG Hubs
- TNG Spots
- Petrol Kiosks
- Convenience stores
- ATMs
- Pharmacies
- Self-service Kiosks
- Customer Service Counters at selected Toll Plazas
- Reload lanes at toll plazas on selected highways
List of Touch ‘n Go reload points:- https://www.touchngo.com.my/CMS/Personal/TNG-Reload/No-Reload-Fee/
You can check the card balance at any LRT, Monorail, MRT and BRT customer service offices.
You can track your card transactions from Touch ‘n Go e-statement. Customer will be able to obtain their e-statement via Touch ‘n Go Portal at https://tngportal.touchngo.com.my or download Touch ’n Go mobile application for a quick balance check.
Yes, please make sure you have a minimum balance of RM3.00 purse value before you board the bus and RM5.00 before you ride train.
Simply tap your card on the bus reader as you board the bus and the maximum fare of the route travelled will be deducted first from your card.
When you tap out your card before disembarking the bus, the system will automatically calculate your exact fare. This fare is displayed on the reader, and the balance is refunded into the card.
Yes, you can use one Touch ‘n Go card for multiple boarding payments (maximum 10 passengers per card). However, please inform the Bus Captain in advance when boarding the bus before you tap the card at the reader.
Multiple passengers must exit the bus at the same destination and please make sure you have sufficient balance of purse value for multiple payments before you board the bus.
The bus card reader will alert ‘error’ if you have insufficient balance in your card. Therefore, you won’t be able to ride the bus until you reload your card.
Make sure you have a minimum of RM3.00 purse value before you Tap your card onboard bus.
For lost card, customers can
- contact Touch ‘n Go Careline at 03-2714 8888
- connect via Facebook and Twitter @MyTouchnGo
- log on to Touch ‘n Go e-Customer Service at www.touchngo.com.my
We strongly encourage customer to register their card with Touch ‘n Go when they receive it to protect the card balance.
When the card is lost, customers can contact Touch ‘n Go Careline at 03-2714 8888, connect via Facebook and Twitter @MyTouchnGo, logon to Touch n Go e-Customer Service at www.touchngo.com.my for refund on the card balance.
Yes, you are eligible to enjoy the 50% discount fare. You will need to apply for MyRapid Touch n’ Go Concession Card.
Online application is available at https://www.myrapid.com.my/fares-and-payments/all-tickets/concession-cards
During concession card online application, you can select your preferred collection point. There are 4 collection points:
1. Hang Tuah LRT Station
2. Bandar Tun Hussien Onn MRT Station
3. SunU- Monash BRT Station
4. Pasar Seni Concession Card Counter (located at Pasar Seni Bus Hub)
You may contact Rapid KL Helpline at 03-7885 2585 for assistance. Details as below:
Monday to Friday: 7.00am to 8.30pm
Saturday, Sunday & Public Holiday: 8.30am – 5.30pm
In case you missed us during this time, you may reach us on social media channels or email to suggest@rapidkl.com.my
We take every step to ensure the bus reader is in good working condition before the bus can operate. However, if the reader is faulty, our Bus Captain will return the bus to the depot to minimize inconvenience to our commuters.
You may contact Rapid KL Helpline at 03-7885 2585 for refund process. Details as below:
Monday to Friday: 7.00am to 8.30pm
Saturday, Sunday & Public Holiday: 8.30am – 5.30pm
In case you missed us during this time, you may reach us on social media channels or email to suggest@rapidkl.com.my
You can purchase the Touch ‘n Go card onboard the bus.
Do note that when you purchase Touch ‘n Go card onboard the bus, the cost is RM 10.00 (RM5.20 is card price and RM4.80 is purse value).
Yes. You need to Tap In again when you board the replacement bus and there will not be any double-charged.
Only concession card holder will be given a grace period for one (1) month from the start of the launch date for each corridor.
2) Cheras, Sungai Besi, Jalan Klang Lama : 29 April 2019 – 28 May 2019
3) Damansara, Jalan Ipoh, Jalan Pahang :13 May 2019 – 12 June 2019
4) Lebuhraya Persekutuan : 27 May 2019 – 26 June 2019
For Malaysian visitor, your MyKad (Malaysian identification card) has a Touch ‘n Go chip which can be used as a Touch ‘n Go card. You may reload your MyKad at: –
Reload facilities are available at all LRT, MRT, Monorail and BRT customer service counters.
However, there is additional service fee of RM0.50 charged for each reload transaction over the counter. To avoid the additional service fee, customers can reload their card at Touch ‘n Go self-service reload kiosk at selected LRT stations or at: –
- TNG Customer Experience Centre, (CEC)
- TNG Hubs
- TNG Spots
- Petrol Kiosks
- Convenience stores
- ATMs
- Pharmacies
- Self-service Kiosks
- Customer Service Counters at selected Toll Plazas
- Reload lanes at toll plazas on selected highways
- LRT, MRT, Monorail and BRT Customer Service Counters
- TNG Customer Experience Centre, (CEC)
- TNG Hubs
- TNG Spots
- Petrol Kiosks
- Convenience stores
- Pharmacies
Monday to Friday: 7.00am to 8.30pm
Saturday, Sunday & Public Holiday: 8.30am – 5.30pm
In case you missed us during this time, you may reach us on social media channels or email to suggest@rapidkl.com.my
