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Rapid Bus Performance Update

Updated Weekly

Transparency and accountability are core values that we uphold in our operations. We believe that providing timely and accurate information to our passengers and other stakeholders is essential in continuously improving our services and identifying areas for improvements. We hope that this, in turn, will help build trust and confidence in our services.

The following are the latest performance numbers, which will serve as a roadmap for improving our services and achieving even greater success in the future.

For Rapid Rail performance, click here.

2024 Bus Ridership Overview

378456
TOTAL
3.7 M+
RAPID KL
0.67 M+
MRT FEEDER
0.1 M+
BRT SUNWAY
0.5 M+
RAPID PENANG
0.01 M+
RAPID KUANTAN

Monthly Ridership

Rapid KLMRT FeederBRT SunwayRapid PenangRapid KuantanMonthly Ridership
January4,425,3811,250,477408,2891,305,55781,0087,470,712​
See Ridership: 2019 - 2023

Average Daily Ridership

(Weekday, excluding public holidays)

2024

259,103
  • Rapid Bus
YTD-Actual

Year

Average Daily Ridership

2019

472,782

2020

235,425

2021

132,357

2022

178,458

2023

240,461


Year To Date

(Up to 23 February)

Weekly Variance

Year to Date (23 February) vs. Year to Date (16 February)

Rapid KL

151,855

▼ 1.03%

MRT Feeder Bus

45,890

▼ 0.06%

BRT Sunway

15,499

▲ 3.18%

Rapid Penang

43,240

▼ 0.47%

Rapid Kuantan

2,619

▼ 2.39%

Remarks:

  • N/A

Average Load Factor

Ratio of average passenger load versus passenger capacity (weekdays excluding Public Holidays: 7am – 9am and 5pm – 7pm). Used to assess efficiency and measures the actual utilisation of passenger carrying capacity.

Year To Date Actual (1 January - 23 February 2024)
38%
Month To Date Actual (1 - 23 February 2024)
37%
Last Month (1 - 31 January 2024)
40%
2019
47%

Weekly Variance

Year to Date (23 February) vs. Year to Date (16 February)


This Week
48%
Last Week
44%

4%


This Week
30%
Last Week
24%

6%


This Week
47%
Last Week
30%

17%


This Week
41%
Last Week
40%

1%


This Week
12%
Last Week
13%

1%

Remarks:

  • Average load factor for Weekdays AM & PM peak hours, excluding public holiday.
  • To increase load factor and improve reach and agility, plans are in place to replace the Rapid Bus fleet with smaller (mini) buses. The objective is to improve passenger capacity utilisation and commuter experience.

Punctuality (First Stop)


This Week (23 February)

Last Week (16 February)

Variance

Rapid KL

84%

87%

▼ 3%

MRT Feeder Bus

94%

95%

▼ 1%

BRT Sunway

100%

100%

-

Rapid Penang

86%

85%

▲ 1%

Rapid Kuantan

82%

85%

▼ 3%

Remarks:

  • Stage bus punctuality refers to the degree of which buses adhere to scheduled departure times at first stop.
  • Initiatives conducted in collaboration with DBKL & the Selangor state to enforce and to improve Bus Lanes is crucial in improving travel time of Stage Buses.

Average Planned & Actual Bus-on-the-Road (BoTR)

This Week

This Week (23 February)

Planned BoTR
665
Actual BoTR
663

Last Week (16 February)

Planned BoTR
665
Actual BoTR
658

This Week (23 February)

Planned BoTR
288
Actual BoTR
288

Last Week (16 February)

Planned BoTR
288
Actual BoTR
286

This Week (23 February)

Planned BoTR
8
Actual BoTR
8

Last Week (16 February)

Planned BoTR
8
Actual BoTR
8

This Week (23 February)

Planned BoTR
250
Actual BoTR
246

Last Week (16 February)

Planned BoTR
250
Actual BoTR
237

This Week (23 February)

Planned BoTR
31
Actual BoTR
32

Last Week (16 February)

Planned BoTR
31
Actual BoTR
31

Remarks:

  • N/A

Station Facilities Update

Lifts


Total Facilities

In Service

Year To Date (Up to 23 February)

In Service

Year To Date (Up to 16 February)

BRT

13

13 (100%)

13 (100%)

Remarks:

  • No Issue

Escalators


Total Facilities

In Service

Year To Date (Up to 23 February)

In Service

Year To Date (16 February)

BRT

25

25 (100%)

25 (100%)

Remarks:

  • No issue.

Lightings


Total Facilities

In Service

Year To Date (Up to 23 February)

In Service

Year To Date (Up to 16 February)

BRT

5316

5316 (100%)

5316 (100%)

Remarks:

  • No issue

Leaking


Faulty

Year To Date (Up to 23 February)

Faulty

Year To Date (Up to 16 February)

BRT

0

0

Remarks:

  • No Issue

2024 Bus Ridership Overview

378456
TOTAL
3.7 M+
RAPID KL
0.67 M+
MRT FEEDER
0.1 M+
BRT SUNWAY
0.5 M+
RAPID PENANG
0.01 M+
RAPID KUANTAN

Monthly Ridership

Rapid KLMRT FeederBRT SunwayRapid PenangRapid KuantanMonthly Ridership
January4,425,3811,250,477408,2891,305,55781,0087,470,712​
See Ridership: 2019 - 2023

Average Daily Ridership

(Weekday, excluding public holidays)

2024

259,103
  • Rapid Bus
YTD-Actual

Year

Average Daily Ridership

2019

472,782

2020

235,425

2021

132,357

2022

178,458

2023

240,461


Year To Date

(Up to 23 February)

Weekly Variance

Year to Date (23 February) vs. Year to Date (16 February)

Rapid KL

151,855

▼ 1.03%

MRT Feeder Bus

45,890

▼ 0.06%

BRT Sunway

15,499

▲ 3.18%

Rapid Penang

43,240

▼ 0.47%

Rapid Kuantan

2,619

▼ 2.39%

Remarks:

  • N/A

Average Load Factor

Ratio of average passenger load versus passenger capacity (weekdays excluding Public Holidays: 7am – 9am and 5pm – 7pm). Used to assess efficiency and measures the actual utilisation of passenger carrying capacity.

Year To Date Actual (1 January - 23 February 2024)
38%
Month To Date Actual (1 - 23 February 2024)
37%
Last Month (1 - 31 January 2024)
40%
2019
47%

Weekly Variance

Year to Date (23 February) vs. Year to Date (16 February)


This Week
48%
Last Week
44%

4%


This Week
30%
Last Week
24%

6%


This Week
47%
Last Week
30%

17%


This Week
41%
Last Week
40%

1%


This Week
12%
Last Week
13%

1%

Remarks:

  • Average load factor for Weekdays AM & PM peak hours, excluding public holiday.
  • To increase load factor and improve reach and agility, plans are in place to replace the Rapid Bus fleet with smaller (mini) buses. The objective is to improve passenger capacity utilisation and commuter experience.

Punctuality (First Stop)


This Week (23 February)

Last Week (16 February)

Variance

Rapid KL

84%

87%

▼ 3%

MRT Feeder Bus

94%

95%

▼ 1%

BRT Sunway

100%

100%

-

Rapid Penang

86%

85%

▲ 1%

Rapid Kuantan

82%

85%

▼ 3%

Remarks:

  • Stage bus punctuality refers to the degree of which buses adhere to scheduled departure times at first stop.
  • Initiatives conducted in collaboration with DBKL & the Selangor state to enforce and to improve Bus Lanes is crucial in improving travel time of Stage Buses.

Average Planned & Actual Bus-on-the-Road (BoTR)

This Week

This Week (23 February)

Planned BoTR
665
Actual BoTR
663

Last Week (16 February)

Planned BoTR
665
Actual BoTR
658

This Week (23 February)

Planned BoTR
288
Actual BoTR
288

Last Week (16 February)

Planned BoTR
288
Actual BoTR
286

This Week (23 February)

Planned BoTR
8
Actual BoTR
8

Last Week (16 February)

Planned BoTR
8
Actual BoTR
8

This Week (23 February)

Planned BoTR
250
Actual BoTR
246

Last Week (16 February)

Planned BoTR
250
Actual BoTR
237

This Week (23 February)

Planned BoTR
31
Actual BoTR
32

Last Week (16 February)

Planned BoTR
31
Actual BoTR
31

Remarks:

  • N/A

Station Facilities Update

Lifts


Total Facilities

In Service

Year To Date (Up to 23 February)

In Service

Year To Date (Up to 16 February)

BRT

13

13 (100%)

13 (100%)

Remarks:

  • No Issue

Escalators


Total Facilities

In Service

Year To Date (Up to 23 February)

In Service

Year To Date (16 February)

BRT

25

25 (100%)

25 (100%)

Remarks:

  • No issue.

Lightings


Total Facilities

In Service

Year To Date (Up to 23 February)

In Service

Year To Date (Up to 16 February)

BRT

5316

5316 (100%)

5316 (100%)

Remarks:

  • No issue

Leaking


Faulty

Year To Date (Up to 23 February)

Faulty

Year To Date (Up to 16 February)

BRT

0

0

Remarks:

  • No Issue

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