Rapid Bus Performance Update

Weekly Updates

Transparency and accountability are core values that we uphold in our operations. We believe that providing timely and accurate information to our passengers and other stakeholders is essential in continuously improving our services and identifying areas for improvements. We hope that this, in turn, will help build trust and confidence in our services.

The following are the latest performance numbers, which will serve as a roadmap for improving our services and achieving even greater success in the future.

For Rapid Rail performance, click here.

Ridership
Load Factor
Service Reliability
Service Availability
Facilities Update

2025 Bus Ridership Overview

TOTAL

7470712

RAPID KL

4 M+

MRT FEEDER

1 M+

BRT SUNWAY

0.1 M+

RAPID PENANG

1 M+

RAPID KUANTAN

0.01 M+

Monthly Ridership

	Rapid KL	MRT Feeder	BRT Sunway	Rapid Penang	Rapid Kuantan	Monthly Ridership
January	4,350,896	1,512,120	437,756	1,500,325	70,019	7,871,116
February	4,172,229	1,455,372	488,750	1,302,770	69,469	7,488,590
March	4,403,722	1,521,250	548,314	1,372,950	76,427	7,922,663

Year	Rapid KL	MRT Feeder	BRT Sunway	Rapid Penang	Rapid Kuantan	Total
2019	109,329,555	16,606,586	4,461,096	26,844,368	2,750,943	159,992,548
2020	53,524,942	8,889,275	2,182,299	13,026,263	1,148,559	78,771,338
2021	29,684,174	4,704,524	1,293,943	7,608,494	515,130	43,806,265
2022	35,072,170	8,060,708	3,615,899	11,464,196	806,671	59,019,644
2023	47,792,001	11,702,041	5,087,921	14,296,579	825,190	79,703,732
2024	52,218,378	17,014,714	5,835,458	16,270,231	975,677	92,314,458

Average Daily Ridership

(Weekday, excluding public holidays)

261,264

Rapid Bus

YTD-Actual

Year	Average Daily Ridership
2019	472,782
2020	235,425
2021	132,357
2022	178,458
2023	240,461
2024	251,372

	Year To Date (Up to 11 Apr)	Weekly Variance Year to Date (11 Apr) vs. Year to Date (4 Apr)
Rapid KL*	133,050	▲ 1.07%
MRT Feeder Bus	59,357	▲ 0.70%
BRT Sunway	19,459	▲ 0.28%
Rapid Penang	46,937	▲ 0.63%
Rapid Kuantan	2,461	▲ 2.54%

Remarks:

*Rapid KL ridership excluding shuttle services for KLIA Charter

Average Load Factor

Ratio of average passenger load versus passenger capacity (weekdays excluding Public Holidays: 7am – 9am and 5pm – 7pm). Used to assess efficiency and measures the actual utilisation of passenger carrying capacity.

Year To Date Actual (1 Jan - 11 Apr 2025)

44%

Month To Date Actual (1 - 11 Apr 2025)

43%

Last Month (1 - 31 Mar 2025)

43%

2019

47%

Weekly Variance

Year to Date (11 Apr) vs. Year to Date (4 Apr)

This Week
50%
Last Week
40%

10%

This Week
41%
Last Week
27%

14%

This Week
50%
Last Week
32%

18%

This Week
46%
Last Week
46%

0%

This Week
11%
Last Week
9%

2%

Remarks:

Average load factor for Weekdays AM & PM peak hours, excluding public holiday.
To increase load factor and improve reach and agility, plans are in place to replace the Rapid Bus fleet with smaller (mini) buses. The objective is to improve passenger capacity utilization and commuter experience.

Punctuality (First Stop)

	This Week (22 Apr)	Last Week (4 Apr)	Variance
Rapid KL	85%	86%	▼ 1%
MRT Feeder Bus	95%	97%	▼ 2%
BRT Sunway	93%	92%	▲ 1%
Rapid Penang	86%	86%	-
Rapid Kuantan	84%	87%	▼ 3%

Remarks:

Stage bus punctuality refers to the degree of which buses adhere to scheduled arrival & departure times.
Initiatives conducted in collaboration with DBKL & the Selangor state to enforce and to improve Bus Lanes is crucial in improving travel time of Stage Buses.

Actual BoTR

Last Week (4 Apr)

Planned BoTR

Actual BoTR

[ninja_charts id=”31″]

Remarks:

Rapid KL excluding shuttle services for KLIA Charter

Station Facilities Update

	Total Facilities	In Service Year To Date (Up to 11 Apr)	In Service Year To Date (Up to 4 Apr)
BRT	13	13 (100%)	13 (100%)

Remarks:

No issue.

	Total Facilities	In Service Year To Date (Up to 11 Apr)	In Service Year To Date (Up to 4 Apr)
BRT	25	25 (100%)	25 (100%)

Remarks:

No issue.

	Total Facilities	In Service Year To Date (Up to 11 Apr)	In Service Year To Date (Up to 4 Apr)
BRT	5316	5316 (100%)	5316 (100%)

Remarks:

No issue

	Faulty Year To Date (Up to 11 Apr)	Faulty Year To Date (Up to 4 Apr)
BRT	0	0

Remarks:

No Issue

Ridership
Load Factor
Service Reliability
Service Availability
Facilities Update

2025 Bus Ridership Overview

TOTAL

7470712

RAPID KL

4 M+

MRT FEEDER

1 M+

BRT SUNWAY

0.1 M+

RAPID PENANG

1 M+

RAPID KUANTAN

0.01 M+

Monthly Ridership

	Rapid KL	MRT Feeder	BRT Sunway	Rapid Penang	Rapid Kuantan	Monthly Ridership
January	4,350,896	1,512,120	437,756	1,500,325	70,019	7,871,116
February	4,172,229	1,455,372	488,750	1,302,770	69,469	7,488,590
March	4,403,722	1,521,250	548,314	1,372,950	76,427	7,922,663

Year	Rapid KL	MRT Feeder	BRT Sunway	Rapid Penang	Rapid Kuantan	Total
2019	109,329,555	16,606,586	4,461,096	26,844,368	2,750,943	159,992,548
2020	53,524,942	8,889,275	2,182,299	13,026,263	1,148,559	78,771,338
2021	29,684,174	4,704,524	1,293,943	7,608,494	515,130	43,806,265
2022	35,072,170	8,060,708	3,615,899	11,464,196	806,671	59,019,644
2023	47,792,001	11,702,041	5,087,921	14,296,579	825,190	79,703,732
2024	52,218,378	17,014,714	5,835,458	16,270,231	975,677	92,314,458

Average Daily Ridership

(Weekday, excluding public holidays)

261,264

Rapid Bus

YTD-Actual

Year	Average Daily Ridership
2019	472,782
2020	235,425
2021	132,357
2022	178,458
2023	240,461
2024	251,372

	Year To Date (Up to 11 Apr)	Weekly Variance Year to Date (11 Apr) vs. Year to Date (4 Apr)
Rapid KL*	133,050	▲ 1.07%
MRT Feeder Bus	59,357	▲ 0.70%
BRT Sunway	19,459	▲ 0.28%
Rapid Penang	46,937	▲ 0.63%
Rapid Kuantan	2,461	▲ 2.54%

Remarks:

*Rapid KL ridership excluding shuttle services for KLIA Charter

Average Load Factor

Year To Date Actual (1 Jan - 11 Apr 2025)

44%

Month To Date Actual (1 - 11 Apr 2025)

43%

Last Month (1 - 31 Mar 2025)

43%

2019

47%

Weekly Variance

Year to Date (11 Apr) vs. Year to Date (4 Apr)

This Week
50%
Last Week
40%

10%

This Week
41%
Last Week
27%

14%

This Week
50%
Last Week
32%

18%

This Week
46%
Last Week
46%

0%

This Week
11%
Last Week
9%

2%

Remarks:

Average load factor for Weekdays AM & PM peak hours, excluding public holiday.
To increase load factor and improve reach and agility, plans are in place to replace the Rapid Bus fleet with smaller (mini) buses. The objective is to improve passenger capacity utilization and commuter experience.

Punctuality (First Stop)

	This Week (22 Apr)	Last Week (4 Apr)	Variance
Rapid KL	85%	86%	▼ 1%
MRT Feeder Bus	95%	97%	▼ 2%
BRT Sunway	93%	92%	▲ 1%
Rapid Penang	86%	86%	-
Rapid Kuantan	84%	87%	▼ 3%

Remarks:

Stage bus punctuality refers to the degree of which buses adhere to scheduled arrival & departure times.
Initiatives conducted in collaboration with DBKL & the Selangor state to enforce and to improve Bus Lanes is crucial in improving travel time of Stage Buses.

Actual BoTR

Last Week (4 Apr)

Planned BoTR

Actual BoTR

[ninja_charts id=”31″]

Remarks:

Rapid KL excluding shuttle services for KLIA Charter

Station Facilities Update

	Total Facilities	In Service Year To Date (Up to 11 Apr)	In Service Year To Date (Up to 4 Apr)
BRT	13	13 (100%)	13 (100%)

Remarks:

No issue.

	Total Facilities	In Service Year To Date (Up to 11 Apr)	In Service Year To Date (Up to 4 Apr)
BRT	25	25 (100%)	25 (100%)

Remarks:

No issue.

	Total Facilities	In Service Year To Date (Up to 11 Apr)	In Service Year To Date (Up to 4 Apr)
BRT	5316	5316 (100%)	5316 (100%)

Remarks:

No issue

	Faulty Year To Date (Up to 11 Apr)	Faulty Year To Date (Up to 4 Apr)
BRT	0	0

Remarks:

No Issue

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Rapid Bus Performance Update

2025 Bus Ridership Overview

Monthly Ridership

Average Daily Ridership

2025

Average Load Factor

Weekly Variance

This Week 50%Last Week40%

10%

This Week 41%Last Week27%

14%

This Week 50%Last Week32%

18%

This Week 46%Last Week46%

0%

This Week 11%Last Week9%

2%

Punctuality (First Stop)

Average Planned & Actual Bus-on-the-Road (BoTR)

This Week (11 Apr)

Last Week (4 Apr)

This Week (11 Apr)

Last Week (4 Apr)

This Week (11 Apr)

Last Week (4 Apr)

This Week (11 Apr)

Last Week (4 Apr)

This Week (11 Apr)

Last Week (4 Apr)

Station Facilities Update

Lifts

Escalators

Lightings

Leaking

2025 Bus Ridership Overview

Monthly Ridership

Average Daily Ridership

2025

Average Load Factor

Weekly Variance

This Week 50%Last Week40%

10%

This Week 41%Last Week27%

14%

This Week 50%Last Week32%

18%

This Week 46%Last Week46%

0%

This Week 11%Last Week9%

2%

Punctuality (First Stop)

Average Planned & Actual Bus-on-the-Road (BoTR)

This Week (11 Apr)

Last Week (4 Apr)

This Week (11 Apr)

Last Week (4 Apr)

This Week (11 Apr)

Last Week (4 Apr)

This Week (11 Apr)

Last Week (4 Apr)

This Week (11 Apr)

Last Week (4 Apr)

Station Facilities Update

Lifts

Escalators

Lightings

Leaking

About Us

Bus & Train

Resources

Social Media

Rate Our Services

Rate Our Retail Offerings

This Week
50%
Last Week
40%

This Week
41%
Last Week
27%

This Week
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32%

This Week
46%
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46%

This Week
11%
Last Week
9%

This Week
50%
Last Week
40%

This Week
41%
Last Week
27%

This Week
50%
Last Week
32%

This Week
46%
Last Week
46%

This Week
11%
Last Week
9%