Rapid Bus Performance Update

Updated Weekly

Transparency and accountability are core values that we uphold in our operations. We believe that providing timely and accurate information to our passengers and other stakeholders is essential in continuously improving our services and identifying areas for improvements. We hope that this, in turn, will help build trust and confidence in our services.

The following are the latest performance numbers, which will serve as a roadmap for improving our services and achieving even greater success in the future.

For Rapid Rail performance, click here.

2023 Ridership Overview

13 M+
TOTAL
2.5 M+
RAPID KL
0.6 M+
MRT FEEDER
1.1 M+
BRT SUNWAY
1.3 M+
RAPID PENANG
0.1 M+
RAPID KUANTAN

Monthly Ridership

Rapid KLMRT FeederBRT SunwayRapid PenangRapid KuantanMonthly Ridership
January3,228,173 765,820329,638 1,201,33266,7145,591,677
February3,191,462844,176394,5481,065,32655,8815,551,393
March4,320,139952,558 476,882 1,164,410 66,5386,980,513
April3,825,961 809,869389,9621,130,30158,2946,214,376
May4,050,301953,427445,2601,156,74258,8226,664,535
June3,839,945928,526​393,352​1,150,906​69,127​6,381,834
July4,008,670971,025419,8791,193,73175,6666,668,936
August4,204,172​1,023,507​441,670​1,231,974​71,476​6,972,799
See Ridership: 2019 - 2022

YearRapid KLMRT FeederBRT SunwayRapid PenangRapid KuantanTotal
2019109,329,55516,606,5864,461,09626,844,3682,750,943159,992,548
202053,524,9428,889,2752,182,29913,026,2631,148,55978,771,338
202129,684,1744,704,5241,293,9437,608,494515,13043,806,265
202235,072,1708,060,7083,615,89911,464,196806,67159,019,644

Average Daily Ridership

(Weekday, excluding public holidays)

2023

233,202
  • Rapid Bus
YTD-Actual

Year

Average Daily Ridership

2019

472,782

2020

235,425

2021

132,357

2022

178,458


Year To Date

(Up to 22 September)

Weekly Variance

Year to Date (22 September) vs. Year to Date (15 September)

Rapid KL

140,326

▲ 0.09%

MRT Feeder Bus

35,431

▲ 1.36%

BRT Sunway

16,036

▲ 0.59%

Rapid Penang

39,138

▼ 0.02%

Rapid Kuantan

2,271

▼ 0.04%

Remarks:

  • Ridership increased slightly after the back-to-school holiday.

Average Load Factor

Ratio of average passenger load versus passenger capacity (weekdays excluding Public Holidays: 7am – 9am and 5pm – 7pm). Used to assess efficiency and measures the actual utilisation of passenger carrying capacity.

Year To Date Actual (1 Jan 2023 - 22 September 2023)
44%
Month To Date Actual (22 September 2023)
43%
Last Month (1 - 31 August 2023)
43%
2019
47%

Weekly Variance

Year to Date (22 September) vs. Year to Date (15 September)


This Week
53%
Last Week
55%

2%


This Week
32%
Last Week
32%

0%


This Week
48%
Last Week
45%

3%


This Week
43%
Last Week
43%

0%


This Week
17%
Last Week
15%

2%

Remarks:

  • Average load factor for Weekdays AM & PM peak hours, excluding public holiday.
  • To increase load factor and improve reach and agility, plans are in place to replace the Rapid Bus fleet with smaller (mini) buses. The objective is to improve passenger capacity utilisation and commuter experience.

Punctuality (First Stop)


This Week (22 September)

Last Week (15 September)

Variance

Rapid KL

82%

84%

▼ 2%

MRT Feeder Bus

93%

93%

-

BRT Sunway

90%

90%

-

Rapid Penang

84%

85%

▼ 1%

Rapid Kuantan

87%

85%

▲ 2%

Remarks:

  • Stage bus punctuality refers to the degree of which buses adhere to scheduled departure times at first stop.
  • Initiatives conducted in collaboration with DBKL & the Selangor state to enforce and to improve Bus Lanes is crucial in improving travel time of Stage Buses.

Average Planned & Actual Bus-on-the-Road (BoTR)

This Week (22 September)

This Week (22 September)

Planned BoTR
610
Actual BoTR
567

Last Week (15 September)

Planned BoTR
610
Actual BoTR
539

This Week (22 September)

Planned BoTR
228
Actual BoTR
228

Last Week (15 September)

Planned BoTR
228
Actual BoTR
224

This Week (22 September)

Planned BoTR
8
Actual BoTR
8

Last Week (15 September)

Planned BoTR
8
Actual BoTR
8

This Week (22 September)

Planned BoTR
232
Actual BoTR
215

Last Week (15 September)

Planned BoTR
232
Actual BoTR
212

This Week (22 September)

Planned BoTR
30
Actual BoTR
30

Last Week (15 September)

Planned BoTR
30
Actual BoTR
31

Remarks:

  • N/A

Station Facilities Update

Lifts


Total Facilities

In Service

Year To Date (Up to 22 September)

In Service

Year To Date (Up to 15 September)

BRT

13

13 (100%)

13 (100%)

Remarks:

  • No Issue

Escalators


Total Facilities

In Service

Year To Date (Up to 22 September)

In Service

Year To Date (Up to 15 September)

BRT

25

25 (100%)

25 (100%)

Remarks:

  • No Issue

Lightings


Total Facilities

In Service

Year To Date (Up to 22 September)

In Service

Year To Date (Up to 15 September)

BRT

5316

5316 (100%)

5316 (100%)

Remarks:
  • No Issue

Leaking


Faulty

Year To Date (Up to 22 September)

Faulty

Year To Date (Up to 15 September)

BRT

1

1

Remarks:

  • 1 location currently under on-going rectification. Target to be completed by December 2023.

2023 Ridership Overview

13 M+
TOTAL
2.5 M+
RAPID KL
0.6 M+
MRT FEEDER
1.1 M+
BRT SUNWAY
1.3 M+
RAPID PENANG
0.1 M+
RAPID KUANTAN

Monthly Ridership

Rapid KLMRT FeederBRT SunwayRapid PenangRapid KuantanMonthly Ridership
January3,228,173 765,820329,638 1,201,33266,7145,591,677
February3,191,462844,176394,5481,065,32655,8815,551,393
March4,320,139952,558 476,882 1,164,410 66,5386,980,513
April3,825,961 809,869389,9621,130,30158,2946,214,376
May4,050,301953,427445,2601,156,74258,8226,664,535
June3,839,945928,526​393,352​1,150,906​69,127​6,381,834
July4,008,670971,025419,8791,193,73175,6666,668,936
August4,204,172​1,023,507​441,670​1,231,974​71,476​6,972,799
See Ridership: 2019 - 2022

YearRapid KLMRT FeederBRT SunwayRapid PenangRapid KuantanTotal
2019109,329,55516,606,5864,461,09626,844,3682,750,943159,992,548
202053,524,9428,889,2752,182,29913,026,2631,148,55978,771,338
202129,684,1744,704,5241,293,9437,608,494515,13043,806,265
202235,072,1708,060,7083,615,89911,464,196806,67159,019,644

Average Daily Ridership

(Weekday, excluding public holidays)

2023

233,202
  • Rapid Bus
YTD-Actual

Year

Average Daily Ridership

2019

472,782

2020

235,425

2021

132,357

2022

178,458


Year To Date

(Up to 22 September)

Weekly Variance

Year to Date (22 September) vs. Year to Date (15 September)

Rapid KL

140,326

▲ 0.09%

MRT Feeder Bus

35,431

▲ 1.36%

BRT Sunway

16,036

▲ 0.59%

Rapid Penang

39,138

▼ 0.02%

Rapid Kuantan

2,271

▼ 0.04%

Remarks:

  • Ridership increased slightly after the back-to-school holiday.

Average Load Factor

Ratio of average passenger load versus passenger capacity (weekdays excluding Public Holidays: 7am – 9am and 5pm – 7pm). Used to assess efficiency and measures the actual utilisation of passenger carrying capacity.

Year To Date Actual (1 Jan 2023 - 22 September 2023)
44%
Month To Date Actual (22 September 2023)
43%
Last Month (1 - 31 August 2023)
43%
2019
47%

Weekly Variance

Year to Date (22 September) vs. Year to Date (15 September)


This Week
53%
Last Week
55%

2%


This Week
32%
Last Week
32%

0%


This Week
48%
Last Week
45%

3%


This Week
43%
Last Week
43%

0%


This Week
17%
Last Week
15%

2%

Remarks:

  • Average load factor for Weekdays AM & PM peak hours, excluding public holiday.
  • To increase load factor and improve reach and agility, plans are in place to replace the Rapid Bus fleet with smaller (mini) buses. The objective is to improve passenger capacity utilisation and commuter experience.

Punctuality (First Stop)


This Week (22 September)

Last Week (15 September)

Variance

Rapid KL

82%

84%

▼ 2%

MRT Feeder Bus

93%

93%

-

BRT Sunway

90%

90%

-

Rapid Penang

84%

85%

▼ 1%

Rapid Kuantan

87%

85%

▲ 2%

Remarks:

  • Stage bus punctuality refers to the degree of which buses adhere to scheduled departure times at first stop.
  • Initiatives conducted in collaboration with DBKL & the Selangor state to enforce and to improve Bus Lanes is crucial in improving travel time of Stage Buses.

Average Planned & Actual Bus-on-the-Road (BoTR)

This Week (22 September)

This Week (22 September)

Planned BoTR
610
Actual BoTR
567

Last Week (15 September)

Planned BoTR
610
Actual BoTR
539

This Week (22 September)

Planned BoTR
228
Actual BoTR
228

Last Week (15 September)

Planned BoTR
228
Actual BoTR
224

This Week (22 September)

Planned BoTR
8
Actual BoTR
8

Last Week (15 September)

Planned BoTR
8
Actual BoTR
8

This Week (22 September)

Planned BoTR
232
Actual BoTR
215

Last Week (15 September)

Planned BoTR
232
Actual BoTR
212

This Week (22 September)

Planned BoTR
30
Actual BoTR
30

Last Week (15 September)

Planned BoTR
30
Actual BoTR
31

Remarks:

  • N/A

Station Facilities Update

Lifts


Total Facilities

In Service

Year To Date (Up to 22 September)

In Service

Year To Date (Up to 15 September)

BRT

13

13 (100%)

13 (100%)

Remarks:

  • No Issue

Escalators


Total Facilities

In Service

Year To Date (Up to 22 September)

In Service

Year To Date (Up to 15 September)

BRT

25

25 (100%)

25 (100%)

Remarks:

  • No Issue

Lightings


Total Facilities

In Service

Year To Date (Up to 22 September)

In Service

Year To Date (Up to 15 September)

BRT

5316

5316 (100%)

5316 (100%)

Remarks:
  • No Issue

Leaking


Faulty

Year To Date (Up to 22 September)

Faulty

Year To Date (Up to 15 September)

BRT

1

1

Remarks:

  • 1 location currently under on-going rectification. Target to be completed by December 2023.

About Us

Bus & Train

Resources

Social Media

Copyright © 2023 Prasarana Malaysia Berhad (467220-U). All Rights Reserved.

View Profile
Concession Card
Log Out

Language:

+603-7885 2585

PULSE App

Go to Prasarana