Rapid Bus Performance Update

Updated Weekly

Transparency and accountability are core values that we uphold in our operations. We believe that providing timely and accurate information to our passengers and other stakeholders is essential in continuously improving our services and identifying areas for improvements. We hope that this, in turn, will help build trust and confidence in our services.

The following are the latest performance numbers, which will serve as a roadmap for improving our services and achieving even greater success in the future.

For Rapid Rail performance, click here.

Ridership
Load Factor
Service Reliability
Service Availability
Facilities Update

2024 Bus Ridership Overview

TOTAL

378456

RAPID KL

3.7 M+

MRT FEEDER

0.67 M+

BRT SUNWAY

0.1 M+

RAPID PENANG

0.5 M+

RAPID KUANTAN

0.01 M+

Monthly Ridership

	Rapid KL	MRT Feeder	BRT Sunway	Rapid Penang	Rapid Kuantan	Monthly Ridership
January	4,425,381	1,250,477	408,289	1,305,557	81,008	7,470,712
February	4,036,938	1,101,497	420,340	1,292,809	76,809	6,927,673
March	4,253,111	1,335,630	516,021	1,302,072	82,407	7,489,241

Year	Rapid KL	MRT Feeder	BRT Sunway	Rapid Penang	Rapid Kuantan	Total
2019	109,329,555	16,606,586	4,461,096	26,844,368	2,750,943	159,992,548
2020	53,524,942	8,889,275	2,182,299	13,026,263	1,148,559	78,771,338
2021	29,684,174	4,704,524	1,293,943	7,608,494	515,130	43,806,265
2022	35,072,170	8,060,708	3,615,899	11,464,196	806,671	59,019,644
2023	47,792,001	11,702,041	5,087,921	14,296,579	825,190	79,703,732

Average Daily Ridership

(Weekday, excluding public holidays)

235,414

Rapid Bus

YTD-Actual

Year	Average Daily Ridership
2019	472,782
2020	235,425
2021	132,357
2022	178,458
2023	240,461

	Year To Date (Up to 3 May)	Weekly Variance Year to Date (3 May) vs. Year to Date (26 April)
Rapid KL	123,721	▲ 0.15%
MRT Feeder Bus	48,314	▲ 0.52%
BRT Sunway	17,409	▲ 0.81%
Rapid Penang	43,272	▲ 0.13%
Rapid Kuantan	2,698	▲ 0.16%

Remarks:

Average Load Factor

Ratio of average passenger load versus passenger capacity (weekdays excluding Public Holidays: 7am – 9am and 5pm – 7pm). Used to assess efficiency and measures the actual utilisation of passenger carrying capacity.

Year To Date Actual (1 January - 3 May 2024)

40%

Month To Date Actual (3 May 2024)

40%

Last Month (1 - 30 April 2024)

41%

2019

47%

Weekly Variance

Year to Date (3 May) vs. Year to Date (26 April)

This Week
55%
Last Week
55%

0%

This Week
34%
Last Week
34%

0%

This Week
50%
Last Week
49%

1%

This Week
44%
Last Week
41%

3%

This Week
11%
Last Week
11%

0%

Remarks:

Average load factor for Weekdays AM & PM peak hours, excluding public holiday.
To increase load factor and improve reach and agility, plans are in place to replace the Rapid Bus fleet with smaller (mini) buses. The objective is to improve passenger capacity utilization and commuter experience.

Punctuality (First Stop)

	This Week (3 May)	Last Week (26 April)	Variance
Rapid KL	81%	82%	▼ 1%
MRT Feeder Bus	94%	94%	-
BRT Sunway	91%	91%	-
Rapid Penang	85%	86%	▼ 1%
Rapid Kuantan	83%	84%	▼ 1%

Remarks:

Stage bus punctuality refers to the degree of which buses adhere to scheduled departure times at first stop.
Initiatives conducted in collaboration with DBKL & the Selangor state to enforce and to improve Bus Lanes is crucial in improving travel time of Stage Buses.

Actual BoTR

Last Week (26 April)

Planned BoTR

Actual BoTR

[ninja_charts id=”31″]

Remarks:

Station Facilities Update

	Total Facilities	In Service Year To Date (Up to 3 May)	In Service Year To Date (Up to 26 April)
BRT	13	12 (92.3%)	13 (100%)

Remarks:

1 New Faulty at Station South Quay. Lift faulty due to door landing sill. Rectification by OEM target to complete by mid- May 2024.

	Total Facilities	In Service Year To Date (Up to 3 May)	In Service Year To Date (Up to 26 April)
BRT	25	25 (100%)	25 (100%)

Remarks:

No issue.

	Total Facilities	In Service Year To Date (Up to 3 May)	In Service Year To Date (Up to 26 April)
BRT	5316	5316 (100%)	5316 (100%)

Remarks:

No issue

	Faulty Year To Date (Up to 3 May)	Faulty Year To Date (Up to 26 April)
BRT	0	0

Remarks:

No Issue

Ridership
Load Factor
Service Reliability
Service Availability
Facilities Update

2024 Bus Ridership Overview

TOTAL

378456

RAPID KL

3.7 M+

MRT FEEDER

0.67 M+

BRT SUNWAY

0.1 M+

RAPID PENANG

0.5 M+

RAPID KUANTAN

0.01 M+

Monthly Ridership

	Rapid KL	MRT Feeder	BRT Sunway	Rapid Penang	Rapid Kuantan	Monthly Ridership
January	4,425,381	1,250,477	408,289	1,305,557	81,008	7,470,712
February	4,036,938	1,101,497	420,340	1,292,809	76,809	6,927,673
March	4,253,111	1,335,630	516,021	1,302,072	82,407	7,489,241

Year	Rapid KL	MRT Feeder	BRT Sunway	Rapid Penang	Rapid Kuantan	Total
2019	109,329,555	16,606,586	4,461,096	26,844,368	2,750,943	159,992,548
2020	53,524,942	8,889,275	2,182,299	13,026,263	1,148,559	78,771,338
2021	29,684,174	4,704,524	1,293,943	7,608,494	515,130	43,806,265
2022	35,072,170	8,060,708	3,615,899	11,464,196	806,671	59,019,644
2023	47,792,001	11,702,041	5,087,921	14,296,579	825,190	79,703,732

Average Daily Ridership

(Weekday, excluding public holidays)

235,414

Rapid Bus

YTD-Actual

Year	Average Daily Ridership
2019	472,782
2020	235,425
2021	132,357
2022	178,458
2023	240,461

	Year To Date (Up to 3 May)	Weekly Variance Year to Date (3 May) vs. Year to Date (26 April)
Rapid KL	123,721	▲ 0.15%
MRT Feeder Bus	48,314	▲ 0.52%
BRT Sunway	17,409	▲ 0.81%
Rapid Penang	43,272	▲ 0.13%
Rapid Kuantan	2,698	▲ 0.16%

Remarks:

Average Load Factor

Year To Date Actual (1 January - 3 May 2024)

40%

Month To Date Actual (3 May 2024)

40%

Last Month (1 - 30 April 2024)

41%

2019

47%

Weekly Variance

Year to Date (3 May) vs. Year to Date (26 April)

This Week
55%
Last Week
55%

0%

This Week
34%
Last Week
34%

0%

This Week
50%
Last Week
49%

1%

This Week
44%
Last Week
41%

3%

This Week
11%
Last Week
11%

0%

Remarks:

Average load factor for Weekdays AM & PM peak hours, excluding public holiday.
To increase load factor and improve reach and agility, plans are in place to replace the Rapid Bus fleet with smaller (mini) buses. The objective is to improve passenger capacity utilization and commuter experience.

Punctuality (First Stop)

	This Week (3 May)	Last Week (26 April)	Variance
Rapid KL	81%	82%	▼ 1%
MRT Feeder Bus	94%	94%	-
BRT Sunway	91%	91%	-
Rapid Penang	85%	86%	▼ 1%
Rapid Kuantan	83%	84%	▼ 1%

Remarks:

Stage bus punctuality refers to the degree of which buses adhere to scheduled departure times at first stop.
Initiatives conducted in collaboration with DBKL & the Selangor state to enforce and to improve Bus Lanes is crucial in improving travel time of Stage Buses.

Actual BoTR

Last Week (26 April)

Planned BoTR

Actual BoTR

[ninja_charts id=”31″]

Remarks:

Station Facilities Update

	Total Facilities	In Service Year To Date (Up to 3 May)	In Service Year To Date (Up to 26 April)
BRT	13	12 (92.3%)	13 (100%)

Remarks:

1 New Faulty at Station South Quay. Lift faulty due to door landing sill. Rectification by OEM target to complete by mid- May 2024.

	Total Facilities	In Service Year To Date (Up to 3 May)	In Service Year To Date (Up to 26 April)
BRT	25	25 (100%)	25 (100%)

Remarks:

No issue.

	Total Facilities	In Service Year To Date (Up to 3 May)	In Service Year To Date (Up to 26 April)
BRT	5316	5316 (100%)	5316 (100%)

Remarks:

No issue

	Faulty Year To Date (Up to 3 May)	Faulty Year To Date (Up to 26 April)
BRT	0	0

Remarks:

No Issue

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Rapid Bus Performance Update

2024 Bus Ridership Overview

Monthly Ridership

Average Daily Ridership

2024

Average Load Factor

Weekly Variance

This Week 55%Last Week55%

0%

This Week 34%Last Week34%

0%

This Week 50%Last Week49%

1%

This Week 44%Last Week41%

3%

This Week 11%Last Week11%

0%

Punctuality (First Stop)

Average Planned & Actual Bus-on-the-Road (BoTR)

This Week (3 May)

Last Week (26 April)

This Week (3 May)

Last Week (26 April)

This Week (3 May)

Last Week (26 April)

This Week (3 May)

Last Week (26 April)

This Week (3 May)

Last Week (26 April)

Station Facilities Update

Lifts

Escalators

Lightings

Leaking

2024 Bus Ridership Overview

Monthly Ridership

Average Daily Ridership

2024

Average Load Factor

Weekly Variance

This Week 55%Last Week55%

0%

This Week 34%Last Week34%

0%

This Week 50%Last Week49%

1%

This Week 44%Last Week41%

3%

This Week 11%Last Week11%

0%

Punctuality (First Stop)

Average Planned & Actual Bus-on-the-Road (BoTR)

This Week (3 May)

Last Week (26 April)

This Week (3 May)

Last Week (26 April)

This Week (3 May)

Last Week (26 April)

This Week (3 May)

Last Week (26 April)

This Week (3 May)

Last Week (26 April)

Station Facilities Update

Lifts

Escalators

Lightings

Leaking

About Us

Bus & Train

Resources

Social Media

This Week
55%
Last Week
55%

This Week
34%
Last Week
34%

This Week
50%
Last Week
49%

This Week
44%
Last Week
41%

This Week
11%
Last Week
11%

This Week
55%
Last Week
55%

This Week
34%
Last Week
34%

This Week
50%
Last Week
49%

This Week
44%
Last Week
41%

This Week
11%
Last Week
11%