Rapid Bus Performance Update
Updated Weekly
Transparency and accountability are core values that we uphold in our operations. We believe that providing timely and accurate information to our passengers and other stakeholders is essential in continuously improving our services and identifying areas for improvements. We hope that this, in turn, will help build trust and confidence in our services.
The following are the latest performance numbers, which will serve as a roadmap for improving our services and achieving even greater success in the future.
For Rapid Rail performance, click here.
2023 Ridership Overview
Monthly Ridership
- April 2023 ridership was down by 11% compared with March 2023 due to the long Hari Raya holidays . Demand for intra-city public transport was reduced.
Average Daily Ridership
(Weekday, excluding public holidays)
2023
-
Rapid Bus
Year | Average Daily Ridership |
|---|---|
2019 | 472,782 |
2020 | 235,425 |
2021 | 132,357 |
2022 | 178,458 |
Year To Date (Up to 26 May) | Weekly Variance Year to Date (26 May) vs. Year to Date (19 May) | |
|---|---|---|
Rapid KL | 135,963 | ▼ 0.3% |
MRT Feeder Bus | 32,826 | ▲ 0.5% |
BRT Sunway | 15,806 | ▲ 0.3% |
Rapid Penang | 38,447 | ▼ 0.2% |
Rapid Kuantan | 2,064 | ▼ 0.1% |
Average Load Factor
Ratio of average passenger load versus passenger capacity (weekdays excluding Public Holidays: 7am – 9am and 5pm – 7pm). Used to assess efficiency and measures the actual utilisation of passenger carrying capacity.
Weekly Variance
Year to Date (26 May) vs. Year to Date (19 May)
0%
0%
1%
1%
1%
Remarks:
- Average load factor for Weekdays AM & PM peak hours, excluding public holiday.
- To increase load factor and improve reach and agility, plans are in place to replace the Rapid Bus fleet with smaller (mini) buses. The objective is to improve passenger capacity utilisation and commuter experience.
Punctuality (First Stop)
This Week (26 May) | Last Week (19 May) | Variance | |
|---|---|---|---|
Rapid KL | 85% | 84% | ▲ 1% |
MRT Feeder Bus | 85% | 87% | ▼ 2% |
BRT Sunway | 94% | 94% | - |
Rapid Penang | 87% | 87% | - |
Rapid Kuantan | 85% | 87% | ▼ 1% |
- Stage bus punctuality refers to the degree of which buses adhere to scheduled departure times at first stop.
- Initiatives conducted in collaboration with DBKL & the Selangor state to enforce and to improve Bus Lanes is crucial in improving travel time of Stage Buses.
Average Planned & Actual Bus-on-the-Road (BoTR)
This Week (26 May)
- High turnover of Bus Captains (drivers) has resulted in less-than-optimal level of operations (average turnover of 13% between 2018-2022). Rapid Bus needs to recruit a total of 867 new Bus Captains by Q4 2023.
- In May 2023, Rapid Bus revised its remuneration and benefit package for Bus Captains with the objective of retaining and attracting more Bus Captains.
- Rapid Bus is targeting to improve its “Bus on the Road” (BOTR) to 1,387 buses by Q4 2023 with its Fleet Replacement Programme, while improving Bus Captain Ratios from 1.9 to 2.3 (Captain per Bus).
Station Facilities Update
Lifts
Total Facilities | In Service Year To Date (Up to 28 May) | In Service Year To Date (Up to 21 May) | |
|---|---|---|---|
BRT | 13 | 12 (92.3%) | 13 (100%) |
- 1 faulty. Rectification target to be completed by 2 June 2023
Escalators
Total Facilities | In Service Year To Date (Up to 28 May) | In Service Year To Date (Up to 21 May) | |
|---|---|---|---|
BRT | 25 | 24 (96%) | 22 (88%) |
- 2 repaired. Remaining 1 unit pending ‘Perakuan Mesin Angkat’ (PMA) certification approval. Target to be completed by June 2023
Lightings
Total Facilities | In Service Year To Date (Up to 28 May) | In Service Year To Date (Up to 21 May) | |
|---|---|---|---|
BRT | 5316 | 5316 (100%) | 5316 (100%) |
- No Issue
Leaking
Faulty Year To Date (Up to 28 May) | Faulty Year To Date (Up to 21 May) | |
|---|---|---|
BRT | 10 | 10 |
- Selection process for contractor ongoing and contract to be awarded by May 2023
2023 Ridership Overview
Monthly Ridership
- April 2023 ridership was down by 11% compared with March 2023 due to the long Hari Raya holidays . Demand for intra-city public transport was reduced.
Average Daily Ridership
(Weekday, excluding public holidays)
2023
-
Rapid Bus
Year | Average Daily Ridership |
|---|---|
2019 | 472,782 |
2020 | 235,425 |
2021 | 132,357 |
2022 | 178,458 |
Year To Date (Up to 26 May) | Weekly Variance Year to Date (26 May) vs. Year to Date (19 May) | |
|---|---|---|
Rapid KL | 135,963 | ▼ 0.3% |
MRT Feeder Bus | 32,826 | ▲ 0.5% |
BRT Sunway | 15,806 | ▲ 0.3% |
Rapid Penang | 38,447 | ▼ 0.2% |
Rapid Kuantan | 2,064 | ▼ 0.1% |
Average Load Factor
Ratio of average passenger load versus passenger capacity (weekdays excluding Public Holidays: 7am – 9am and 5pm – 7pm). Used to assess efficiency and measures the actual utilisation of passenger carrying capacity.
Weekly Variance
Year to Date (26 May) vs. Year to Date (19 May)
0%
0%
1%
1%
1%
Remarks:
- Average load factor for Weekdays AM & PM peak hours, excluding public holiday.
- To increase load factor and improve reach and agility, plans are in place to replace the Rapid Bus fleet with smaller (mini) buses. The objective is to improve passenger capacity utilisation and commuter experience.
Punctuality (First Stop)
This Week (26 May) | Last Week (19 May) | Variance | |
|---|---|---|---|
Rapid KL | 85% | 84% | ▲ 1% |
MRT Feeder Bus | 85% | 87% | ▼ 2% |
BRT Sunway | 94% | 94% | - |
Rapid Penang | 87% | 87% | - |
Rapid Kuantan | 85% | 87% | ▼ 1% |
- Stage bus punctuality refers to the degree of which buses adhere to scheduled departure times at first stop.
- Initiatives conducted in collaboration with DBKL & the Selangor state to enforce and to improve Bus Lanes is crucial in improving travel time of Stage Buses.
Average Planned & Actual Bus-on-the-Road (BoTR)
This Week (26 May)
- High turnover of Bus Captains (drivers) has resulted in less-than-optimal level of operations (average turnover of 13% between 2018-2022). Rapid Bus needs to recruit a total of 867 new Bus Captains by Q4 2023.
- In May 2023, Rapid Bus revised its remuneration and benefit package for Bus Captains with the objective of retaining and attracting more Bus Captains.
- Rapid Bus is targeting to improve its “Bus on the Road” (BOTR) to 1,387 buses by Q4 2023 with its Fleet Replacement Programme, while improving Bus Captain Ratios from 1.9 to 2.3 (Captain per Bus).
Station Facilities Update
Lifts
Total Facilities | In Service Year To Date (Up to 28 May) | In Service Year To Date (Up to 21 May) | |
|---|---|---|---|
BRT | 13 | 12 (92.3%) | 13 (100%) |
- 1 faulty. Rectification target to be completed by 2 June 2023
Escalators
Total Facilities | In Service Year To Date (Up to 28 May) | In Service Year To Date (Up to 21 May) | |
|---|---|---|---|
BRT | 25 | 24 (96%) | 22 (88%) |
- 2 repaired. Remaining 1 unit pending ‘Perakuan Mesin Angkat’ (PMA) certification approval. Target to be completed by June 2023
Lightings
Total Facilities | In Service Year To Date (Up to 28 May) | In Service Year To Date (Up to 21 May) | |
|---|---|---|---|
BRT | 5316 | 5316 (100%) | 5316 (100%) |
- No Issue
Leaking
Faulty Year To Date (Up to 28 May) | Faulty Year To Date (Up to 21 May) | |
|---|---|---|
BRT | 10 | 10 |
- Selection process for contractor ongoing and contract to be awarded by May 2023