Rapid Bus Performance Update

Updated Weekly

Transparency and accountability are core values that we uphold in our operations. We believe that providing timely and accurate information to our passengers and other stakeholders is essential in continuously improving our services and identifying areas for improvements. We hope that this, in turn, will help build trust and confidence in our services.

The following are the latest performance numbers, which will serve as a roadmap for improving our services and achieving even greater success in the future.

For Rapid Rail performance, click here.

2023 Ridership Overview

0 M+
TOTAL
0 M+
RAPID KL
0 M+
MRT FEEDER
0 M+
BRT SUNWAY
0 M+
RAPID PENANG
0 M+
RAPID KUANTAN

Monthly Ridership

Rapid KLMRT FeederBRT SunwayRapid PenangRapid KuantanMonthly Ridership
January3,228,173 765,820329,638 1,201,33266,7145,591,677
February3,191,462844,176394,5481,065,32655,8815,551,393
March4,320,125952,558 476,882 1,164,410 66,5386,980,513
April3,825,950 809,869389,9621,130,30158,2946,214,376
See Ridership: 2019 - 2022
Remarks:
  • April 2023 ridership was down by 11% compared with March 2023 due to the long Hari Raya holidays . Demand for intra-city public transport was reduced.

Average Daily Ridership

(Weekday, excluding public holidays)

2023

225,106
  • Rapid Bus
YTD-Actual

Year

Average Daily Ridership

2019

472,782

2020

235,425

2021

132,357

2022

178,458


Year To Date

(Up to 26 May)

Weekly Variance

Year to Date (26 May) vs. Year to Date (19 May)

Rapid KL

135,963

▼ 0.3%

MRT Feeder Bus

32,826

▲ 0.5%

BRT Sunway

15,806

▲ 0.3%

Rapid Penang

38,447

▼ 0.2%

Rapid Kuantan

2,064

▼ 0.1%

Average Load Factor

Ratio of average passenger load versus passenger capacity (weekdays excluding Public Holidays: 7am – 9am and 5pm – 7pm). Used to assess efficiency and measures the actual utilisation of passenger carrying capacity.

Year To Date Actual (1 Jan 2023 - 26 May 2023)
45%
Month To Date Actual (1 - 26 May 2023)
45%
Last Month (1 - 30 April 2023)
43%
2019
47%

Weekly Variance

Year to Date (26 May) vs. Year to Date (19 May)


This Week
55%
Last Week
55%

0%


This Week
34%
Last Week
34%

0%


This Week
42%
Last Week
41%

1%


This Week
42%
Last Week
41%

1%


This Week
16%
Last Week
17%

1%

Remarks:

  • Average load factor for Weekdays AM & PM peak hours, excluding public holiday.
  • To increase load factor and improve reach and agility, plans are in place to replace the Rapid Bus fleet with smaller (mini) buses. The objective is to improve passenger capacity utilisation and commuter experience.

Punctuality (First Stop)


This Week (26 May)

Last Week (19 May)

Variance

Rapid KL

85%

84%

▲ 1%

MRT Feeder Bus

85%

87%

▼ 2%

BRT Sunway

94%

94%

-

Rapid Penang

87%

87%

-

Rapid Kuantan

85%

87%

▼ 1%

Remarks:
  • Stage bus punctuality refers to the degree of which buses adhere to scheduled departure times at first stop.
  • Initiatives conducted in collaboration with DBKL & the Selangor state to enforce and to improve Bus Lanes is crucial in improving travel time of Stage Buses.

Average Planned & Actual Bus-on-the-Road (BoTR)

This Week (26 May)

Remarks:
  • High turnover of Bus Captains (drivers) has resulted in less-than-optimal level of operations (average turnover of 13% between 2018-2022). Rapid Bus needs to recruit a total of 867 new Bus Captains by Q4 2023.
  • In May 2023, Rapid Bus revised its remuneration and benefit package for Bus Captains with the objective of retaining and attracting more Bus Captains.
  • Rapid Bus is targeting to improve its “Bus on the Road” (BOTR) to 1,387 buses by Q4 2023 with its Fleet Replacement Programme, while improving Bus Captain Ratios from 1.9 to 2.3 (Captain per Bus).

Station Facilities Update

Lifts


Total Facilities

In Service

Year To Date (Up to 28 May)

In Service

Year To Date (Up to 21 May)

BRT

13

12 (92.3%)

13 (100%)

Remarks:
  • 1 faulty. Rectification target to be completed by 2 June 2023

Escalators


Total Facilities

In Service

Year To Date (Up to 28 May)

In Service

Year To Date (Up to 21 May)

BRT

25

24 (96%)

22 (88%)

Remarks:
  • 2 repaired. Remaining 1 unit pending ‘Perakuan Mesin Angkat’ (PMA) certification approval. Target to be completed by June 2023

Lightings


Total Facilities

In Service

Year To Date (Up to 28 May)

In Service

Year To Date (Up to 21 May)

BRT

5316

5316 (100%)

5316 (100%)

Remarks:
  • No Issue

Leaking


Faulty

Year To Date (Up to 28 May)

Faulty

Year To Date (Up to 21 May)

BRT

10

10

Remarks:
  • Selection process for contractor ongoing and contract to be awarded by May 2023

2023 Ridership Overview

0 M+
TOTAL
0 M+
RAPID KL
0 M+
MRT FEEDER
0 M+
BRT SUNWAY
0 M+
RAPID PENANG
0 M+
RAPID KUANTAN

Monthly Ridership

Rapid KLMRT FeederBRT SunwayRapid PenangRapid KuantanMonthly Ridership
January3,228,173 765,820329,638 1,201,33266,7145,591,677
February3,191,462844,176394,5481,065,32655,8815,551,393
March4,320,125952,558 476,882 1,164,410 66,5386,980,513
April3,825,950 809,869389,9621,130,30158,2946,214,376
See Ridership: 2019 - 2022
Remarks:
  • April 2023 ridership was down by 11% compared with March 2023 due to the long Hari Raya holidays . Demand for intra-city public transport was reduced.

Average Daily Ridership

(Weekday, excluding public holidays)

2023

225,106
  • Rapid Bus
YTD-Actual

Year

Average Daily Ridership

2019

472,782

2020

235,425

2021

132,357

2022

178,458


Year To Date

(Up to 26 May)

Weekly Variance

Year to Date (26 May) vs. Year to Date (19 May)

Rapid KL

135,963

▼ 0.3%

MRT Feeder Bus

32,826

▲ 0.5%

BRT Sunway

15,806

▲ 0.3%

Rapid Penang

38,447

▼ 0.2%

Rapid Kuantan

2,064

▼ 0.1%

Average Load Factor

Ratio of average passenger load versus passenger capacity (weekdays excluding Public Holidays: 7am – 9am and 5pm – 7pm). Used to assess efficiency and measures the actual utilisation of passenger carrying capacity.

Year To Date Actual (1 Jan 2023 - 26 May 2023)
45%
Month To Date Actual (1 - 26 May 2023)
45%
Last Month (1 - 30 April 2023)
43%
2019
47%

Weekly Variance

Year to Date (26 May) vs. Year to Date (19 May)


This Week
55%
Last Week
55%

0%


This Week
34%
Last Week
34%

0%


This Week
42%
Last Week
41%

1%


This Week
42%
Last Week
41%

1%


This Week
16%
Last Week
17%

1%

Remarks:

  • Average load factor for Weekdays AM & PM peak hours, excluding public holiday.
  • To increase load factor and improve reach and agility, plans are in place to replace the Rapid Bus fleet with smaller (mini) buses. The objective is to improve passenger capacity utilisation and commuter experience.

Punctuality (First Stop)


This Week (26 May)

Last Week (19 May)

Variance

Rapid KL

85%

84%

▲ 1%

MRT Feeder Bus

85%

87%

▼ 2%

BRT Sunway

94%

94%

-

Rapid Penang

87%

87%

-

Rapid Kuantan

85%

87%

▼ 1%

Remarks:
  • Stage bus punctuality refers to the degree of which buses adhere to scheduled departure times at first stop.
  • Initiatives conducted in collaboration with DBKL & the Selangor state to enforce and to improve Bus Lanes is crucial in improving travel time of Stage Buses.

Average Planned & Actual Bus-on-the-Road (BoTR)

This Week (26 May)

Remarks:
  • High turnover of Bus Captains (drivers) has resulted in less-than-optimal level of operations (average turnover of 13% between 2018-2022). Rapid Bus needs to recruit a total of 867 new Bus Captains by Q4 2023.
  • In May 2023, Rapid Bus revised its remuneration and benefit package for Bus Captains with the objective of retaining and attracting more Bus Captains.
  • Rapid Bus is targeting to improve its “Bus on the Road” (BOTR) to 1,387 buses by Q4 2023 with its Fleet Replacement Programme, while improving Bus Captain Ratios from 1.9 to 2.3 (Captain per Bus).

Station Facilities Update

Lifts


Total Facilities

In Service

Year To Date (Up to 28 May)

In Service

Year To Date (Up to 21 May)

BRT

13

12 (92.3%)

13 (100%)

Remarks:
  • 1 faulty. Rectification target to be completed by 2 June 2023

Escalators


Total Facilities

In Service

Year To Date (Up to 28 May)

In Service

Year To Date (Up to 21 May)

BRT

25

24 (96%)

22 (88%)

Remarks:
  • 2 repaired. Remaining 1 unit pending ‘Perakuan Mesin Angkat’ (PMA) certification approval. Target to be completed by June 2023

Lightings


Total Facilities

In Service

Year To Date (Up to 28 May)

In Service

Year To Date (Up to 21 May)

BRT

5316

5316 (100%)

5316 (100%)

Remarks:
  • No Issue

Leaking


Faulty

Year To Date (Up to 28 May)

Faulty

Year To Date (Up to 21 May)

BRT

10

10

Remarks:
  • Selection process for contractor ongoing and contract to be awarded by May 2023

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