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Frequently Asked Questions (FAQs)

Find your answers here

Here are the list of FAQs (Frequently Asked Questions) for your reference.
Please send us an enquiry if your answer isn’t listed here.

  • How to Travel With Us
  • #KeluargaMalaysia Pass
  • Rapid Mobility in Penang
  • Rapid Mobility in Klang Valley
  • My30 Unlimited Travel Pass
  • MyCity Pass -1 Day/ 3 Days
  • 100% Cashless for Rapid KL Bus
  • FAQ on MRT Services
  • Cashless for MRT Feeder Bus

How to Travel With Us?

Our rail and bus services operate 7 days a week from 6am to 12am. Rush hour on weekdays range from 7am to 9am and 5pm to 7pm. Depending on where you are heading, keep a lookout for our Rapid signage. When it comes to traveling on the LRT, Monorail and MRT, be sure to remember the station name, line name or colour. 

DOWNLOAD KLANG VALLEY INTEGRATED TRANSIT MAP

Timely Frequencies

Make your daily travels more manageable knowing when the next train is arriving.

Rail LinesPeak-Hour Headway
Kelana Jaya Line3 minutes
Sri Petaling Line6 minutes
Ampang Line6 minutes
KL Monorail Line8 minutes
MRT4 minutes
Road traffic can be challenging in particular during peak hours. Our skillful bus captains do their best to maintain a consistent frequency with your safety in mind at all times.
BusesPeak-Hour Frequency
In-Town15-20 minutes
Bus Rapid Transit (BRT) - Sunway4 minutes

Covered Connections and Exit Ways

Most of our train stations have underground connections to major shopping malls like Suria KLCC, Avenue K, and covered walkways to Berjaya Times Square, Nu Sentral and KL Sentral.
 
 

Colour Coded Services

Identify which Rapid services you wish to travel on by familiarizing yourself with the coloured icons.

ServicesLineOperating Hours
LRTKelana JayaTrain services begin at 6.00am daily and end before 12.00am. On special days, we may even extend our services up till 1.00am. Find out more about LRT services.
LRTSri PetalingTrain services begin at 6.00am daily and end before 12.00am. On special days, we may even extend our services up till 1.00am. Find out more about LRT services.
LRTAmpangTrain services begin at 6.00am daily and end before 12.00am. On special days, we may even extend our services up till 1.00am. Find out more about LRT services.
MonorailKL MonorailTrain services begin at 6.00am daily and end before 12.00am. On special days, we may even extend our services up till 1.00am. Find out more about Monorail services.
MRTKajangMRT services begin from 6.00am to 10:55pm (depending on the respective stations). Find out more about MRT services.
BusIn-TownA cost effective option to travel on from 6.00am to 12.00pm. Fares for in-town buses are charged based on zones. Feeder buses only cost RM1.00. Find out more about Bus services.
BRTSunwayConnect via LRT station USJ 7 or Setia Jaya Komuter station and explore Sunway township on a dedicated elevated bus track. Service begins from 6.00am to 12.00am. Find out more about BRT services.

When Taking the Train

 

 

If you don’t have a travel card, you can purchase your travel tokens at our touchscreen TVMs. You may select your rail lines and destination. Fares are also stated on the screen.

 

You can also top up your MyRapid card at TVMs.

 
 
If you are traveling with large luggage or using a red token, go to the special lane gate to enter and exit stations.
 

Enter only at gates with a green ‘tick’ and not a red ‘cross’.

 
 
Tap your travel card or token on the reader until you hear the beep sound. You can also view your balance on the screen. Enter through the gates once the gate flaps open.

To exit, drop the token into the slot until the gate flaps open. Tap at the reader if you are using a travel card until you hear the beep sound.

 
 
 
Refer to the sign before the escalators to know where you are going. The sign will also indicate the end station. Be sure you are on the correct platform before boarding the train. 
 

 
 
Always stand behind the yellow line at platforms. To board train, queue up as per arrow indicators and allow passengers to alight the train before getting on. There is no need to rush or push.
 
A beeping sound will indicate doors are closing. Ensure you stand clear of closing doors at all times.

Listen to the announcement and refer to the information display above the doors. You can also peek through the windows to see which station you are at. 
 

When Taking the Bus

End stop of bus routes is displayed at the top front of buses. At most bus hubs, a public information display is available to check on bus number, route and estimated time of arrival and departure. 

 

 

 

 

Remember to always queue at bus stops and wait for the bus to come to a halt before trying to come onboard. There is no need to push and put your life at risk. 

 

 

 

Use the front doors to enter onto the bus. If you are paying your fare by cash, do ensure you have exact change and make sure you get a ticket. There can be inspectors onboard performing routine checks. 

Seats for those with special needs are clearly indicated with stickers on walls and windows of the bus. Give them priority. Hold on to hand rails if you are standing. 
 

Before getting off, remember to tap your travel card at the card reader near to the back door of the bus until you hear the beep sound. If you forget, it may be troublesome when you ride the bus again.

FAQ: #KeluargaMalaysia Pass

Updated as at 25 November 2021, 3:00pm

On 22 November 2021, the Prime Minister, Dato’ Sri Ismail Sabri Yaakob launched the ‘#KeluargaMalaysia’ pass by Prasarana Malaysia Berhad (Prasarana) as another initiative to encourage more people to use public transport services. Prasarana hopes that the introduction of the ‘#KeluargaMalaysia’ pass will encourage Malaysians to take public transport for leisure or to visit the various tourist attractions in Klang Valley and reviving the country’s economy in the process

GENERAL INFO:

 #KeluargaMalaysia Pass is a group travel pass that offers one-day unlimited rides for Malaysians on Rapid KL LRT, MRT, Monorail and BRT network. #KeluargaMalaysia Pass is based on day-cycle count and can be purchased on weekends (Saturday/Sunday) and public holidays only. 

 Per pass is priced at RM15.00. 

 #KeluargaMalaysia Pass caters to a maximum of four (4) pax per pass. Children aged 6 years and below ride for free. 

 

Scenario 1: 

My family has 3 adults and 2 children aged 15-years-old and 5-years-old. Can I still purchase #KeluargaMalaysia Pass? 

Yes, you can. Your 5-year-old child enters for free. However, due to security reasons we advise you to carry your 5-year-old child when entering the gate. 

 

Scenario 2: 

My family has 2 adults and 2 children aged 15-years-old and 5-years-old. Since my 5-year-old child rides for free, can I get a refund on the unused pass? 

No, you cannot. There is no refund given for any unused passes. 

 

Scenario 3:

If my children and I are Malaysians and my spouse is a non-Malaysian, are we able to purchase the Keluarga Malaysia Pass?

The Keluarga Malaysia Pass is limited to Malaysians only. In order to be eligible for the pass, all four (4) customers need to present their MyKad before purchase. Your spouse is unfortunately not eligible as he/she does not have a MyKad.

 

Scenario 4:

I have lost my pass during my journey to the next station. Can I still enjoy the unlimited rides of #KeluargaMalaysia Pass?

No, you may not. You must retain the pass with you throughout the day to enjoy the unlimited rides and to avoid repurchase of the #KeluargaMalaysia Pass or any other passes. No replacement will be given. You will need to repurchase a ticket.

 

Scenario 5: 

I am a Malaysian whilst my other three friends are non-Malaysians. Can I purchase #KeluargaMalaysia Pass for me and my friends? 

No, you may not. In order to purchase #KeluargaMalaysia Pass, you must present all four (4) customers’ MyKad for verification purposes.

#KeluargaMalaysia Pass can be purchased from December 2021 onwards and travel on Saturday, Sunday and public holidays.

Passes need to be purchased on the day of travel.

You can purchase the pass from the Rapid KL Customer Service Offices located at: 

- all LRT stations 

- all MRT stations 

- all Monorail stations 

- all BRT stations 

i) You and your other three (3) friends or family members are required to bring your MyKad to any Rapid KL Rail or BRT Customer Service Offices for verification purposes by our Customer Service Assistant (CSA) prior to purchase.

 

ii) Upon verification, customers may proceed to purchase the #KeluargaMalaysia Pass and will be given four (4) passes of #KeluargaMalaysia Pass. The original receipt must be retained throughout the journey.

 

iii)     The passes can be used for multiple travel journeys. You are required to show your passes and the original receipt at the entry gate to enter a station for each leg of your journey

No. #KeluargaMalaysia Pass has its own passes and will be issued to customers upon purchase.

No. #KeluargaMalaysia Pass can only be purchased on weekends (Saturday/Sunday) and public holidays. 

No. #KeluargaMalaysia Pass can only be used on Rapid KL LRT, MRT, Monorail and BRT network only. 

No. #KeluargaMalaysia Pass is only valid for Rapid KL Rail and BRT network only. 

If you have additional questions, kindly contact us at our Facebook at Rapid KL or email us at [email protected] 

FAQ: Rapid Mobility Service In Penang

Updated as at 16 November 2021, 6:00pm

GENERAL INFO:

Rapid Mobility is an additional service by Rapid Bus aim to provide valuable experiences to customers with disabilities, especially to those with mobility aids, such as wheelchairs.

 

The vehicles are fitted with hydraulic lift enabling passengers in wheelchairs to be waded directly into the van and transported to their destination.

 

This van is designed for a ‘door to door’ exclusive service within the Penang Island.

 

We offer our customers the best quality of service and comfortable journey.

Penang Island only.

 

The fixed rate is RM6.00 and is followed by RM0.20 for every 100 meters or 21 seconds.

No additional charges will be imposed as there is no toll in the island, and drivers to pick and drop customer without parking.

Payment is to be made in CASH only.

No.

Yes, at least 3 working days before the usage date, and subject to availability base on first come first serve basis.

Monday to Sunday, 8:00 am until 9.30 pm. (Including Public Holiday)

Four (4) wheelchairs depending on the size. (Wheelchair not provided)

Maximum of three (3) caretakers are allowed.

Two (2) vans.

Contact 04 – 2381 214,

Everyday 8:30 am until 11.30 pm

Beds are not allowed to board the van.

FAQ: Rapid Mobility

Updated as at 8 November 2021, 2:00pm

GENERAL INFO:

Rapid Mobility is an additional service by Rapid Bus aim to provide valuable experiences to customers with disabilities, especially to those with mobility aids, such as wheelchairs.

 

The vehicles are fitted with hydraulic lift enabling passengers in wheelchairs to be waded directly into the van and transported to their destination.

 

This van is designed for a ‘door to door’ exclusive service within the Klang Valley.

 

We offer our customers the best quality of service and comfortable journey.

Shah Alam, Kajang, Seri Kembangan, Cheras, Subang Jaya, Petaling Jaya, Ampang, Selayang, Kuala Lumpur.

RM5 per trip per passenger.

Toll payment will be borne by the passenger.

Payment is to be made in CASH only.

No.

Yes, at least seven (7) days before.

Monday to Friday only, 7:00 am until 4:00 pm.

(This service is not available on Saturday, Sunday, and Public Holidays)

Can fit up to three (3) normal wheelchairs. For more comfort only two (2) wheelchairs are suitable. (Wheelchair not provided)

Only two (2) caretakers.

One (1) van.

Contact 03 – 8964 5189,

Monday until Friday only, 8:30 am until 5:00 pm

(Except Saturday, Sunday and Public Holiday)

FAQ: My30 Unlimited Travel Pass

Updated as at 27 April 2021, 11:30pm

GENERAL INFO:

My30 is introduced to mitigate the impact of COVID-19 among passengers. Similar as My100 pass mechanism, My30 offer unlimited rides on Rapid KL rail and bus network in Klang Valley for 30 consecutive days. As it is not based on calendar days, you will have the opportunity to purchase the pass at any time of the month. You can travel multiple times in a day on any Rapid KL rail or bus network, with your fare capped at the fee of RM30.00 for 30 days for unlimited rides on the LRT, MRT, Monorail, BRT, Rapid KL bus and MRT feeder bus services. My30 is only sold or activated via MyKad or MyTentera with Touch ‘n Go function, or MyRapid concession cards for students below the age of 12.

 

On 6th Nov 2020, it was announced that My30 will be extended to Rapid Kuantan and Rapid Penang through 2021 Budget, starting from 1st January 2021 – 31st December 2021.

Starting from 1st January 2021, My30 Pass offers unlimited rides on all services operated by Rapid KL e.g., LRT, MRT, Monorail, BRT, Rapid KL bus and MRT feeder bus across Klang Valley area with RM30 for 30 consecutive days. My30 Pass for Rapid Kuantan and Rapid Penang are My30 Lestari Pass and My30 Mutiara Pass, respectively.

You must be a Malaysian citizen with a valid MyKad or MyTentera, to be eligible to purchase the product.

The product is available for purchase from 1st January to 31st December 2021.

You can purchase My30 from the Rapid KL, Rapid Kuantan, and Rapid Penang Customer Service Office at:

a) all LRT stations

b) all MRT stations

c) all Monorail stations

d) all BRT stations

e) Rapid KL bus hubs as listed below:

  • Pasar Seni
  • Seksyen 2, Shah Alam
  • Sri Nilam
  • Greenwood
  • Pearl Point
  • Puchong Utama
  • KLCC
  • Sunway Pyramid

f) Rapid Kuantan bus hubs as listed below:

  • Hentian Bandar
  • Masjid Negeri
  • Taman Tas
  • Universiti Malaysia Pahang, Gambang

g) Rapid Penang kiosks as listed below:

  • Komtar
  • Weld Quay (Terminal B)
  • Penang Sentral
  • Bukit Jambul
  • Ibu Pejabat Rapid Penang (Lorong Kulit)
  • Kompleks Dato’ Kailan (Kepala Batas)
  • Balik Pulau
  • Bukit Mertajam

You may purchase My30 from 1 st January 2021 or at any time of your convenience thereafter until 31 December 2021.

Please make sure your MyKad or MyTentera has Touch ‘n Go function (mostly do, please also refer to “Before Purchase” section).

 

i) Bring your MyKad or MyTentera to any Rapid KL Rail Customer Service Office or selected bus hubs above and reload minimum amount of RM40.00 onto your MyKad or MyTentera first. After deduction of RM0.50 reload fee, the RM9.50 will be stored in your Touch ‘n Go purse value. The balance will not be deducted once your pass has been activated, unless you use it for other transactions (toll, retails outlets, parking, etc);

 

ii) Do consider or decide ahead of time the date you wish to “activate” or start using the pass. My30 Pass will be activated once it touches the gate pass and will be considered as Day 1. You may also request for auto renewal at any Rapid KL Rail Customer Service Office or selected bus hubs above. When you opt for auto-renewal of your My30, you may reload your MyKad or MyTentera Touch ‘n Go at any premises or retail outlets with Touch ‘n Go reload facilities in subsequent months. Kindly ensure the amount in your purse value is maintained at minimum RM35.00 for the pass to be auto renewed.

i) Bring your MyKad or MyTentera to any of selected bus hubs in Kuantan or at any selected kiosks in Penang mentioned above for clarification purposes before purchasing My30 Lestari Pass for Kuantan and My30 Mutiara Pass for Penang.

 

ii) Do consider or decide ahead of time the date you wish to “activate” or start using the pass. My30 Lestari and My30 Mutiara Pass will be activated once it touches the bus card reader when you are using Rapid Kuantan and Rapid Penang bus services. You may also request for auto renewal at any selected bus hubs in Kuantan only. Auto-renewal service for Rapid Penang is still unavailable. When you opt for auto-renewal, you may reload your My30 Lestari Pass at any of selected bus hubs in Kuantan. Kindly ensure the amount in your purse value is maintained at minimum RM35.00 for the pass to be auto renewed.

You can start using My30 from 1 st January to 31st December 2021.

There is no subscription fee for My30. You only need to pay the price of the pass, which is RM30.00. However, you still need to maintain the minimum purse value of RM5.00 in your MyKad or MyTentera Touch ‘n Go.

 

*The minimum purse value need not be topped-up monthly unless you have used the value for other payment.

 

For My30 Lestari Pass and My30 Mutiara Pass users, you will be charged RM40.00 on your first purchase of the pass which is inclusive of the RM5 purchase of the card, RM5 minimum purse value in the card and RM30 charged for the My30 product.

 

For existing MyRapid card user, you may bring your card to change it into My30 Lestari Pass and My30 Mutiara Pass. You will be charged RM30 for the My30 product and RM5.00 for minimum purse value in the card. For the next subsequent months, you just have to pay RM30.

No. For Rapid KL users, My30 will be activated on MyKad or MyTentera only. For Rapid Kuantan and Rapid Penang, My30 product will be activated through My30 Lestari Pass and My30 Mutiara Pass, respectively.

No, My30 Pass is only available on MyKad and MyTentera that has Touch ‘n Go function. For Rapid Kuantan and Rapid Penang, My30 can only be purchased through My30 Lestari Pass and My30 Mutiara Pass, respectively.

Students below 12 years of age may first apply via online for the MyRapid Student Concession Card. Upon collecting your concession card at any of the preferred station, you may purchase My30 at Rapid KL Customer Service Counter. The activation of the pass will be in your concession card. For Rapid Kuantan and Rapid Penang, students below 12 years of age can purchase their My30 Lestari Pass at any selected bus hubs in Kuantan and My30 Mutiara Pass at any selected kiosks in Penang.

Other concession card holders must purchase My30 using MyKad/MyTentera for Rapid KL users whilst for Rapid Kuantan and Rapid Penang users, you have to purchase My30 Lestari Pass and My30 Mutiara Pass, respectively.

The validity period is 30 consecutive days (including weekends). You can choose to set the first date of your pass during purchase, or you can leave it open, and the first tap at the rail fare gate or card reader of Rapid KL, Rapid Kuantan or Rapid Penang bus will be the first date of your pass.

You can purchase it 30 days in advance. You must activate your pass within 30 days after purchase. Failure to activate your My30 pass within the period of 30 days, your pass will automatically expired and no refund will be given.

No, you will not receive further discounts when you ride Rapid KL, Rapid Kuantan, or Rapid Penang services.

My30 is activated in your MyKad or MyTentera, which is not transferable.

Yes, you still need to maintain the minimum purse value for your Touch ‘n Go and MyRapid which is RM5.00.

No, we do not have an unlimited travel pass which is solely for rail services only.

Currently, if you purchase My30 in Klang Valley, it is only valid for unlimited rides on Rapid KL rail and bus network in Klang Valley. Same thing goes to My30 Lestari Pass and My30 Mutiara Pass. Both passes are only valid for unlimited rides on bus network in Kuantan and Penang only.

My30 is only valid for Rapid KL network of rail and bus in Klang Valley, Kuantan, and Penang.

You may purchase My30 only if your Smart package is activated on a generic Touch ‘n Go card. If your Smart package is activated on your MyKad or MyTentera, you can only purchase My30 after your Smart 7 / Smart 30 / My100 / My50 package has expired.

No, you cannot migrate the remaining days of your Smart 7/ Smart 30/ My100 / My50 into your My30. You can continue using your existing pass until expired.

No, you cannot terminate your Smart 7 / Smart 30 / My100 / My50 before it expires.

Yes, you can still enjoy the flat rate at the LRT and MRT Park n Ride facilities when you take the LRT/MRT/Monorail/BRT but you must tap your MyKad or MyTentera that has been activated with My30 at the Park n Ride entry and use the same MyKad or MyTentera when you ride the train or bus.

WHAT TO DO BEFORE I PURCHASE My30?

You can verify its functionality prior to purchasing the pass:

 

  • Reloading it with any amount, at any Touch ‘N Go reload points (petrol stations, convenient stores, Rapid KL Customer Service Counters, etc). If the reload is successful, the Touch ‘N Go chip in your MyKad is functional; or
  • Checking it at any Touch ‘N Go or Rapid KL Customer Service Counter.

You will need to get your MyKad replaced at any National Registration Department counter (Jabatan Pendaftaran Negara) before purchasing My30.

 

The replacement process for MyTentera is subject to the terms and conditions set by the Ministry of Defence, Malaysia.

Yes, you will need to have a minimum of RM35.00 in your MyKad/MyTentera for Rapid KL and My30 Lestari Pass and My30 Mutiara Pass for Rapid Kuantan and Rapid Penang (RM30.00 for My30 and RM5.00 for minimum purse value).

Sales and Service Tax (SST) will not be charged when you purchase My30 at any Rapid KL Customer Service Office counters or bus hubs, selected Rapid Kuantan bus hubs and selected Rapid Penang kiosks.

All MyKad with Touch ‘N Go function is able to accept My30. If you have successfully purchased your My30 in your MyKad with one photo in the front, you are strongly advised to utilize the pass in the existing MyKad first, before upgrading it to the new MyKad with two photos.

WHAT TO DO AFTER I HAVE PURCHASED My30?

You need to get your MyKad replaced at any National Registration Department (Jabatan Pendaftaran Negara’s (JPN) counter.

*The replacement process for MyTentera is subject to the terms and conditions set by the Ministry of Defence, Malaysia.

You can request for refund for the balance of days of your My30 by submitting your documents to My30 refund portal at www.myrapid.com.my. The balance of days will be converted into cash value. The information/ documents required for refund are:

  • MyKad MFG number (can be obtained from the Slip Pengembalian Nilai TNG from JPN or the purchase/ renewal receipt issued by Rapid KL)
  • Bank account numbers
  • Bank name
  • Purchase or Renewal receipt
  • Slip Pengembalian Nilai TNG from JPN (applicable for MyKad)

*Refund request must be submitted within 3 months from date of purchase or renewal of My30

If your MyKad/ MyTentera is faulty but readable, the balance of days of your My30 which you have purchased in the previous MyKad/MyTentera will need to be transferred into your generic Touch ‘N Go card.

 

Once that pass has expired, you will need to purchase/ renew in the new MyKad/MyTentera that you have received from JPN.

 

Whilst for My30 Lestari Pass and My30 Mutiara Pass, you can use the same card if it is still readable.

You can contact Touch ‘n Go Careline at 03 - 2714 8888 or visit any Touch ‘n Go HUB to request for refund.

You will need to make a police report and apply for a new MyKad at any Jabatan Pendaftaran Negara’s (JPN) counter.

 

The replacement process for MyTentera is subject to the terms and conditions set by the Ministry of Defence, Malaysia.

 

We do not accept refund request for My30 for loss of MyKad or MyTentera.

The refund will be credited into your bank account based on the details given when you submit your refund request, within 30 days.

No, you cannot get an immediate refund. This is due to the internal validation processes that will be involved in r all refund requests.

You must renew your My30 seven (7) days before or seven (7) days after its expiry.

You have 2 options:

1) You can personally go to any Rapid KL rail and bus Customer Service Counters, selected Rapid Kuantan Bus Hubs, and selected Rapid Penang Kiosks; or

 

2) Rapid KL and Rapid Kuantan users can activate for auto-renewal and only need to make sure the card has adequate value in the subsequent months.

Auto-renewal feature is activated upon request.

 

Once the auto-renewal feature is activated, your My30 will be automatically renewed seven (7) days before or seven (7) days after the expiry, as long as you have sufficient amount as per the renewal price in your Touch ‘n Go purse value.

 

For My30, the amount in the purse value must not be less than RM35.00.

 

The minimum balance of RM5.00 for usage at Rapid KL rail and bus services and Rapid Kuantan bus services, must always be maintained.

 

You can only select for auto-renewal only when you have an activation date set for your My30 and My30 Lestari Pass during your first purchase.

Yes, you can de-activate the auto-renewal function at any Rapid KL Customer Service Counter or bus hub. Our Rapid KL personnel will assist you.

The balance of days of your My30 will be displayed on the screen at the fare gates when you tap out from any LRT/ Monorail/ BRT station, or on the card reader when you tap out from Rapid KL bus or MRT feeder bus.

 

*For MRT, the expiry date of your pass will be displayed on the screen at the fare gates.

 

Alternatively, you can go to any Rapid KL, Rapid Kuantan, and Rapid Penang Customer Service Counter to check your balance of days

No, you cannot terminate your My30 before it expires.

No. You can renew your My30 only at Rapid KL Customer Service Office. However, you can reload your Touch ‘n Go on your MyKad at any Touch ‘n Go reload points.

Applicants who choose to collect their MyKad at the Jabatan Pendaftaran Negara (JPN) Putrajaya Headquarters, State JPN, UTC and selected branches may do so within 45 minutes. Those who choose to collect it at any JPN branch offices in Peninsular Malaysia will be able to do so within five (5) working days. Any JPN branch offices in Sabah, Sarawak or Labuan will have the card ready for collection within seven (7) working days. This charter on issue of the MyKad applies only to applications by Malaysian citizens and applications that have no complications. (Source: Jabatan Pendaftaran Negara)

If the chip is damaged within the first year not deliberately or through misuse, a replacement card will be issued at no charge, but if the card is more than a year old, then a replacement fee of RM10.00 will be imposed. (Source: Jabatan Pendaftaran Negara)

 

If you have additional questions, kindly contact us at our Facebook at Rapid KL or email us at [email protected]

FAQ: MyCity Pass - 1 Day / 3 Days Pass

Updated as at 26 April 2021, 16:00pm

GENERAL INFO:

MyCity Pass is a travel pass that offers commuters unlimited rides on Rapid KL rail (LRT/ MRT/ Monorail) and BRT network for 1 day and 3 days. MyCity Pass is based on day-cycle count, and you can purchase the pass at any time of the month.

There are two types of MyCity Pass:

  • MyCity 1-Day pass: First time purchase: RM 15.00 inclusive of RM5 purse value in the Touch N’ Go card. Minimum RM5 purse value is required to use the 1-Day Pass at all Rapid KL rail and BRT network. Valid for 1 day.

  • MyCity 3-Day pass: First time purchase: RM 25.00 inclusive RM5 purse value in the Touch N’ Go card. Minimum RM5 purse value is required to use the 3-Day Pass at all Rapid KL rail and BRT network. Valid for 3 days.

You can purchase MyCity Pass from the Rapid KL Customer Service Offices at:

 

  • All LRT stations
  • All MRT stations
  • All Monorail stations
  • All BRT stations

i) Bring your MyKad to any Rapid KL Rail or BRT Customer Service Counters and show your MyKad to the Customer Service Officers upon purchasing for verification purpose.

ii) Once verified by Rapid KL Customer Service Officers, you need to present your Touch ‘N Go card (if you purchase with your own card) to be encoded with the MyCity Pass. You must ensure the minimum RM5 balance is available in your Touch N’ Go card for you to enter the Rapid KL rail or BRT network.

Scenario: I don’t have an existing Touch ‘N Go card, what should I do?

You can purchase the Touch ‘n Go card at all LRT, MRT, Monorail and BRT customer service counters. The Touch ‘n Go card price is RM 15.00 (RM5.00 card price and RM10.00 purse value).

You can also purchase Touch ‘n Go card at: -

• TNG Customer Experience Centre, (CEC)
• TNG Hubs
• TNG Spots
• Petrol Kiosks
• Convenience stores
• Pharmacies

First time purchase:

  • MyCity 1-Day Pass - RM15
  • MyCity 3-Day Pass - RM25
Purchase with customer’s own Touch N’ Go card OR Renewal of pass:
  • MyCity 1-Day Pass - RM5
  • MyCity 3-Day Pass - RM15

Yes, you may use your Touch N’ Go based MyKad to purchase MyCity Pass. You will only need to pay RM 5.00 for 1-day pass, and RM15.00 for 3-day pass.

 

However, you must ensure minimum RM5 stored value is available in your MyKad, for you to enter Rapid KL rail or BRT network.

MyCity Pass can only be activated on your Touch N’ Go card after your My100/ My50/ My30 / Smart Package has expired.

MyCity Pass cannot be activated on any MyRapid Concession Card.

No. MyCity Pass is only applicable for Malaysians. Foreigners/ expatriates can travel on Rapid KL Rail and BRT network using their Touch N’ Go card purse value or tokens.

The validity period is based on day-cycle count.

MyCity Pass can only be used on Rapid KL rail and BRT network for now. Regular travel fare will be deducted from your Touch N’ Go stored value when you take Rapid KL bus or MRT feeder bus services.

Yes, you always need to maintain the minimum RM5 stored value.

You have to purchase a new MyCity Pass. There will be no replacement or refund to be made should you lose your MyCity Pass.

If your MyCity Pass is unreadable, you can request for temporary travel voucher at Rapid KL Customer Service Counters at LRT, MRT, Monorail and BRT by producing the original purchase receipt of MyCity Pass. No cash refund shall be entertained at Customer Service Counters.

 

If you have additional questions, kindly contact us at our Facebook at Rapid KL or email us at [email protected]

FAQ: 100% Cashless for Rapid KL Bus

Updated as at 2 April 2019, 12:00 P.M.

GENERAL INFO:

The cashless payment mode will be by stages and by corridor: -

 

1) Ampang - 15 April 2019
2) Cheras, Sungai Besi, Jalan Klang Lama - 29 April 2019
3) Damansara, Jalan Ipoh, Jalan Pahang - 13 May 2019
4) Lebuhraya Persekutuan - 27 May 2019

1) Ampang - 300, 302, 303, BET7, T300, T301, T302, T303, T304, T350, T351

 

2) Cheras - 400, 402, 420, 421, 450, T406, T450

 

3) Sungai Besi - 506, 540, 541, 580, 581, 590, T571, T580, T581, T582, T583

 

4) Jalan Klang Lama - 600, 602, 640, 641, 650, 651, 652, 690, T600, T601, T602, T603, T604, T605, T640

 

5) Damansara - 801, 802, 821, 822, 851, 852, T850

 

6) Jalan Ipoh - 170, 171, 172, 173, 180, 190, 191, T120, T180, T190

 

7) Jalan Pahang - 200, 201, 202, 220, 221, 222, 250, 251, 253, 254, BET16, BET17, T200, T201, T202, T203, T204, T221, T222, T223, T224, T250, T251

 

8) Lebuhraya Persekutuan - 708, 750, 751, 752, 753, 754, 770, 771, 772, 780, 781, 782, 783, BET3, BET4, T715, T750, T751, T752, T753, T754, T755, T756, T757, T758, T759, T773, T774, T776, T778, T780, T781, T782, T783, T784, T785, T786, T787, T788, T789, T790, T791

 

Cashless payment system is an electronic payment method that does not use any physical money. The transaction/payment takes place via a Touch ‘n Go card that you need to pre-load before using.

Cashless fare payment system is a faster, secure and convenient way of paying the bus fare by simply tapping your cashless card on the reader when boarding and alighting from the bus. It speeds up your time while boarding and exiting the bus.

Touch ‘n Go card holders /user will enjoy 20% discount from the normal fare when they use their card for payment onboard bus.

 

You can also purchase Rapid KL Unlimited Pass (My100 & My50) at any LRT/MRT/ Monorail and BRT stations to enjoy more savings on Rapid KL buses. My100 and My50 are passes that offer commuters unlimited rides on Rapid KL rail and bus network for 30 consecutive days. For more info on unlimited pass, please visit:-

https://www.myrapid.com.my/fares-and-payments/all-tickets/unlimited-pass-my100my50

You can purchase the Touch ‘n Go card at all LRT, MRT, Monorail and BRT customer service counters. The Touch ‘n Go card price is RM 15.00 (RM5.00 card price and RM10.00 purse value).

You can also purchase Touch ‘n Go card at: -

  • TNG Customer Experience Centre, (CEC)
  • TNG Hubs
  • TNG Spots
  • Petrol Kiosks
  • Convenience stores
  • Pharmacies

Yes. You can use a Touch ‘n Go card or MyKad to pay for your fare.

Reload facilities are available at all LRT, MRT, Monorail and BRT customer service counters.

However, there is additional service fee of RM0.50 charged for each reload transaction over the counter. To avoid the additional service fee, customers can reload their card at Touch ‘n Go self-service reload kiosk at selected LRT stations or reload your card at: 

  • TNG Customer Experience Centre, (CEC)
  • TNG Hubs
  • TNG Spots
  • Petrol Kiosks
  • Convenience stores
  • ATMs
  • Pharmacies
  • Self-service Kiosks
  • Customer Service Counters at selected Toll Plazas
  • Reload lanes at toll plazas on selected highways

List of Touch ‘n Go reload points:- https://www.touchngo.com.my/CMS/Personal/TNG-Reload/No-Reload-Fee/

You can check the card balance at any LRT, Monorail, MRT and BRT customer service offices.

You can track your card transactions from Touch ‘n Go e-statement. Customer will be able to obtain their e-statement via Touch 'n Go Portal at https://tngportal.touchngo.com.my or download Touch ’n Go mobile application for a quick balance check.

Yes, please make sure you have a minimum balance of RM3.00 purse value before you board the bus and RM5.00 before you ride train.

Simply tap your card on the bus reader as you board the bus and the maximum fare of the route travelled will be deducted first from your card.

 

When you tap out your card before disembarking the bus, the system will automatically calculate your exact fare. This fare is displayed on the reader, and the balance is refunded into the card.

Yes, you can use one Touch ‘n Go card for multiple boarding payment. However, please inform the Bus Captain in advance when boarding the bus.

 

Multiple passengers must exit the bus at the same destination and please make sure you have a minimum balance of RM3.00 purse value before you board the bus.

Maximum fare will be charged if you do not tap out when disembarking the bus.

The bus card reader will alert ‘error’ if you have insufficient balance in your card. Therefore, you won’t be able to ride the bus until you reload your card.

 

Make sure you have a minimum of RM3.00 purse value before you Tap your card onboard bus.

For lost card, customers can

 

  • contact Touch ‘n Go Careline at 03-2714 8888
  • connect via Facebook and Twitter @MyTouchnGo
  • log on to Touch 'n Go e-Customer Service at www.touchngo.com.my

We strongly encourage customer to register their card with Touch ‘n Go when they receive it to protect the card balance.

When the card is lost, customers can contact Touch ‘n Go Careline at 03-2714 8888, connect via Facebook and Twitter @MyTouchnGo, logon to Touch n Go e-Customer Service at www.touchngo.com.my for refund on the card balance.

Yes, you are eligible to enjoy the 50% discount fare. You will need to apply for MyRapid Touch n’ Go Concession Card.

Online application is available at https://www.myrapid.com.my/fares-and-payments/all-tickets/concession-cards

During concession card online application, you can select your preferred collection point. There are 4 collection points: 

 

1. Hang Tuah LRT Station
2. Bandar Tun Hussien Onn MRT Station
3. SunU- Monash BRT Station
4. Pasar Seni Concession Card Counter (located at Pasar Seni Bus Hub)

You may contact Rapid KL Helpline at 03-7885 2585 for assistance. Details as below:

Monday to Friday: 7.00am to 8.30pm
Saturday, Sunday & Public Holiday: 8.30am - 5.30pm
In case you missed us during this time, you may reach us on social media channels or email to [email protected]

We take every step to ensure the bus reader is in good working condition before the bus can operate. However, if the reader is faulty, our Bus Captain will return the bus to the depot to minimize inconvenience to our commuters.

You may contact Rapid KL Helpline at 03-7885 2585 for refund process. Details as below:

Monday to Friday: 7.00am to 8.30pm
Saturday, Sunday & Public Holiday: 8.30am - 5.30pm
In case you missed us during this time, you may reach us on social media channels or email to [email protected]

You can purchase the Touch ‘n Go card onboard the bus.

Do note that when you purchase Touch ‘n Go card onboard the bus, the cost is RM 10.00 (RM5.20 is card price and RM4.80 is purse value).

Yes. You need to Tap In again when you board the replacement bus and there will not be any double-charged.

Only concession card holder will be given a grace period for one (1) month from the start of the launch date for each corridor.

 
1) Ampang : 15 April 2019 - 14 May 2019
2) Cheras, Sungai Besi, Jalan Klang Lama : 29 April 2019 - 28 May 2019
3) Damansara, Jalan Ipoh, Jalan Pahang :13 May 2019 - 12 June 2019
4) Lebuhraya Persekutuan : 27 May 2019 - 26 June 2019

For Malaysian visitor, your MyKad (Malaysian identification card) has a Touch ‘n Go chip which can be used as a Touch ‘n Go card. You may reload your MyKad at: -

Reload facilities are available at all LRT, MRT, Monorail and BRT customer service counters.

However, there is additional service fee of RM0.50 charged for each reload transaction over the counter. To avoid the additional service fee, customers can reload their card at Touch ‘n Go self-service reload kiosk at selected LRT stations or at: - 


  • TNG Customer Experience Centre, (CEC)
  • TNG Hubs
  • TNG Spots
  • Petrol Kiosks
  • Convenience stores
  • ATMs
  • Pharmacies
  • Self-service Kiosks
  • Customer Service Counters at selected Toll Plazas
  • Reload lanes at toll plazas on selected highways
For non-Malaysian visitors, you may purchase the Touch ‘n Go card at: -

  • LRT, MRT, Monorail and BRT Customer Service Counters
  • TNG Customer Experience Centre, (CEC)
  • TNG Hubs
  • TNG Spots
  • Petrol Kiosks
  • Convenience stores
  • Pharmacies

Customers can contact Rapid KL Helpline at 03-7885 2585 for assistance. Details as below:

Monday to Friday: 7.00am to 8.30pm
Saturday, Sunday & Public Holiday: 8.30am - 5.30pm

In case you missed us during this time, you may reach us on social media channels or email to [email protected] 

FAQ: MRT Kajang Line Services

FAQ on Fare

People with disabilities (OKU), students, and senior citizens enjoy 50% discount from the cash rate. Children under 7 years old travel for free.
(Note: The RM1 fare refers to the one stop travel between Pasar Seni and Merdeka stations based on the monthly fare structure)

The fare is calculated based on three components - a nominal flag fall; a nominal fee for the Transit Acquirer System or Integrated Cashless Payment System; plus charges based on the distance travelled, with a cascading rate every four or five kilometres.
The fare calculation is similar with that of the LRT and monorail services.

The fare tables for the MRT Kajang Line are available in the website HERE, and at the Customer Service Offices at LRT, monorail and MRT stations.

Yes, the minimum fare of RM0.80 is charged when you enter and exit the same station.

Customers must maintain a minimum stored value balance of RM3.00 when using the cashless payment on MRT.

Yes, you will also get the 50% discount, on top of your concession fare.

FAQ on Payment Mode

Customers have a choice to purchase cash tokens or use Touch ‘n Go cards for cashless travels.

Tokens are accepted at all incoming gates. For outgoing gates, slots for tokens are only available at both ends of the gates

Yes, the wide aisle gates are located at both ends of the gates.

If you are holding the Touch ‘n Go card, you may call the Touch n Go Careline at 03-2714 8888 to check the fare transactions. You may also visit www.touchngo.com.my for details on e-statements.

Yes, Touch ‘n Go cards are available for sale at all Customer Service Offices at the MRT Kajang Line, LRT, Monorail and BRT networks.
The selling price is RM15.00 each (RM5.50: card fee + RM9.50: purse value).

Yes, customers can reload their Touch ‘n Go cards at the reload machines at all MRT SBK stations.

Yes, RM0.50 reload fee will be imposed. However, passengers can choose to reload at other reload points without the RM0.50 reload feed. Among others are:
 
- Touch ‘N Go Customer Experience Center
- Touch ‘N Go Customer Service Center
- Touch ‘N Go Spot
- Touch ‘N Go Hub Self Service Kiosk (SSK)
- MPH Bookstores
- Giant
- KK Mart
- Tesco
- Guardian
- Caring Pharmacy
- Watsons

Yes, you can.

You may visit Touch ‘n Go hubs for refunds.

FAQ on MRT Feeder Bus Services

Yes, a total of 300 feeder buses would be deployed to support 49 routes at 23 MRT stations.
The operating hours are from 5.30am to 11.30pm.
 
Details of the MRT feeder bus services will be made available on the website: www.myrapid.com.my
 

Yes. A nominal fare of RM1 per trip is set for the MRT feeder bus services. Senior citizens, students, and OKU enjoy 50 per cent discount. Children under 7 years old travel for free.
 
Fares could be paid by cash or Tough ‘n Go cards.

They only need to show their NRIC, student card (if not in uniform), or OKU card to the Bus Captains when boarding the feeder buses to enjoy the 50 per cent discount.  

FAQ on Park N' Ride Facilities

For MRT users, you can pay using your Touch ‘N Go card. The rate is RM4.30 (per entry per day)

They only need to show their NRIC, student card (if not in uniform), or OKU card to the Bus Captains when boarding the feeder buses to enjoy the 50 per cent discount.  

FAQ on Helpline

You can get in touch via these channels:
 
i) Go to the nearest Customer Service Office at any MRT Kajang Line stations
 
ii) Submit your enquiry to our Rapid KL Facebook: Myrapid
iii) Submit your enquiry to our Rapid KL Twitter: @MyRapidKL
iv) Call our Helpline at 03-7885 2855 during these hours:
  • Monday to Friday: 7.00am to 8.30pm
  • Saturday and Sunday: 8.30am to 5.30pm (Closed on all national public holidays)
v) Email us at [email protected]

FAQ: Cashless for MRT Feeder Bus

Updated as at 1 February 2019, 11:30pm

GENERAL INFO:

Cashless payment system is an electronic payment method that does not use any physical money. The transaction/payment takes place via a cashless card that you need to preload before using.

Cashless fare payment system is a faster, secure and convenient way of paying the bus fare by simply tapping your cashless card on the reader when boarding and alighting from the bus. It speeds up your time while boarding and exiting the bus.

 

Don’t forget to tap in your cashless card when you board the bus and tap out the when you’re exiting the bus.

We are using cashless card operated by Touch ‘n Go system. You can purchase at Rapid KL customer service office located at all LRT, MRT and Monorail stations or from Touch 'n Go Hubs and selected petrol stations.

Yes. You can use a MyRapid Touch ‘n Go card or MyKad to pay for your fare.

Touch 'n Go cards can be purchased at Rapid KL customer service offices located at all LRT, MRT and Monorail stations. You can also purchase at Touch 'n Go Hubs and Touch 'n Go SPOTs at selected petrol stations.

 

Do note that when you purchase MyRapid Touch ‘n Go card at Rapid KL customer service office, the cost is RM 15.00 (RM5.20 is card price and RM9.80 is purse value).

Reload facilities are available at all LRT, MRT, and Monorail customer service offices.

 

However, there is additional service fee of RM0.50 charged for each reload transaction over the counter. To avoid the additional service fee, customers can reload their card at Touch ‘n Go reload kiosk at selected LRT stations, reload machines at all MRT stations, Touch ‘n Go hubs, Touch ‘n Go sales counter operated by Touch ‘n Go.

You can check the card balance at all LRT, Monorail and MRT customer service offices. You can track your card transactions from Touch ‘n Go e-statement.

 

Customer will be able to obtain their e-statement via Touch 'n Go Portal at https://tngportal.touchngo.com.my or download Touch ’n Go mobile application for a quick balance check.

Yes, please make sure you have a minimum balance of RM3.00 purse value before board bus and RM5.00 before you ride train.

Simply tap your card on the Touch ‘n Go reader as you board the bus and the maximum fare of the route travelled will be deducted from your card.

 

When you tap out your card before disembark the bus, the system automatically calculates your exact fare. This fare is displayed on the reader, and the balance is refunded into the card.

No, a card can only be used by one person at any one time.

Maximum fare will be charged if you do not tap out when disembarking the bus.

The bus card reader will alert ‘error’ if you have insufficient balance in your card. Therefore, you won’t be able to ride the bus until you reload your card.

 

Make sure you have a minimum of RM3.00 purse value before you Tap your card onboard bus.

For lost card, customers can contact Touch ‘n Go Careline at 03-2714 8888, connect via Facebook and Twitter @MyTouchnGo, log on to Touch ‘n Go e-Customer Service at www.touchngo.com.my .

We strongly encourage customer to register their card with Touch ‘n Go when they receive it to protect the card balance.

 

When the card is lost, customers can contact Touch ‘n Go Careline at 03-2714 8888, connect via Facebook and Twitter @MyTouchnGo, logon to Touch n Go e-Customer Service at www.touchngo.com.my for refund on the card balance.

Yes, you are eligible to enjoy the 50% discount fare. You will need to apply for MyRapid Touch n’ Go Concession Card. Online application is available at https://myrapid.com.my/our-products/concession-cards/

During concession card online application, you can select your preferred collection point. There are 4 collection points: -

 

1. Hang Tuah LRT Station
2. Bandar Tun Hussien Onn MRT Station
3. SunU- Monash BRT Station
4. Pasar Seni Concession Card Counter (located at Pasar Seni Bus Hub)

You may contact Rapid KL Helpline at 03-7885 2585 for assistance.

 

Details as below: Monday to Friday: 7am to 8.30pm Saturday, Sunday & Public Holiday: 8.30am - 5.30pm

 

In case you missed us during this time, you may reach us on social media channels or email to [email protected]

We take every step to ensure the bus reader is in good working condition before the bus is allow to operate. However, if the reader is faulty, our Bus Captain will return the bus to the depot to minimize inconvenience to our commuters.

You may contact Rapid KL Helpline at 03-7885 2585 for refund process.

 

Details as below: Monday to Friday: 7am to 8.30pm Saturday, Sunday & Public Holiday: 8.30am - 5.30pm

 

In case you missed us during this time, you may reach us on social media channels or email to [email protected]

You won’t be able to ride the bus without a cashless card. Therefore, you must purchase the card at Rapid KL customer service office located at all LRT, MRT and Monorail stations or from Touch 'n Go Hubs and selected petrol stations.

Yes. You need to Tap In again when you board the replacement bus and there will not be any double-charged.

By using cashless fare payment to pay for your fare, there is no fumbling for cash, holding up the line of commuters wanting to get on the bus. Commuters can get on board the bus faster and depart on time.

Only concession card holder will be given a grace period til 28th February 2019 to convert cashless payment system.

Customers can contact Rapid KL Helpline at 03-7885 2585 for assistance.

 

Details as below: Monday to Friday: 7am to 8.30pm Saturday, Sunday & Public Holiday: 8.30am - 5.30pm

 

In case you missed us during this time, you may reach us on social media channels or email to [email protected] .