Frequently Asked Questions
List Of FAQs
Below are the list of FAQs (Frequently Asked Questions) for your reference.
Please send us an enquiry through social media channels such as Facebook, Twitter, or email us at suggest@rapidkl.com.my if your answer isn’t listed here.
How to Travel With Us?
Our rail and bus services operate 7 days a week from 6am to 12am. Rush hour on weekdays range from 7am to 9am and 5pm to 7pm. Depending on where you are heading, keep a lookout for our Rapid signage. When it comes to traveling on the LRT, Monorail, BRT and MRT, be sure to remember the station name, line name or colour.
Timely Frequencies
Make your daily travels more manageable knowing when the next train is arriving.
Covered Connections and Exit Ways
Colour Coded Services
Identify which Rapid services you wish to travel on by familiarizing yourself with the coloured icons.
When Taking the Train
If you don’t have a travel card, you can purchase your travel tokens at our touchscreen TVMs. You may select your rail lines and destination. Fares are also stated on the screen.
Enter only at gates with a green ‘tick’ and not a red ‘cross’.
When Taking the Bus
End stop of bus routes is displayed at the top front of buses. At most bus hubs, a public information display is available to check on bus number, route and estimated time of arrival and departure.
Remember to always queue at bus stops and wait for the bus to come to a halt before trying to come onboard. There is no need to push and put your life at risk.
Use the front doors to enter onto the bus. If you are paying your fare by cash, do ensure you have exact change and make sure you get a ticket. There can be inspectors onboard performing routine checks.
Before getting off, remember to tap your travel card at the card reader near to the back door of the bus until you hear the beep sound. If you forget, it may be troublesome when you ride the bus again.
FAQ: My50 Unlimited Travel Pass on Touch ' Go eWallet App
Updated as at 30 June 2025, 7:00pm
The My50 unlimited travel pass (My50) offers unlimited rides on all services operated by Prasarana in Klang Valley for 30 consecutive days.
For Pulau Pinang, the My50 will be the My50 Mutiara Pass and is valid on all Rapid Penang bus services.
For more information and enquiries, please email us at suggest@rapidkl.com.my or Contact Us at 03-7885 2585 on Mondays to Sunday, from 6.00am to 12.00am.
FAQ: Bus Services In Putrajaya By Rapid KL
Updated as at 30 December 2022, 5:00 pm
GENERAL INFO:
This bus service will operate from 1 January 2023.
Monday – Friday:
6.30 am – 8.00 pm
Saturday, Sunday & public holiday:
7.00 am – 8.00 pm
Peak Hours:
6.30 am – 9.00 am
4.30 pm – 6.00 pm
Non-peak Hours:
9.00 am – 4.30 pm
6.00 pm – 8.00 pm
Peak Hours:
- 10 minutes (for route P101)
- 20 minutes (for route P102 – P108)
Non-peak Hours:
- 30 minutes (for route P101)
- 40 minutes (for route P102 – P108)
Saturday, Sunday and public holiday: 45 minutes for all routes.
This frequency is subject to the current traffic conditions.
There are seven (7) routes for this bus service.
The bus routes are as follows:
Free for route P101.
RM1.00 for route P102 – P108.
For more information or application of MyRapid Concession Card, please visit www.myrapid.com.my/our-products/concession-cards/
You can reload your Touch ‘n Go card at over 14,000 reload touchpoints across Peninsular Malaysia.
For list of reload locations, please refer at https://www.touchngo.com.my/consumer/toll/card/reload-your-card/
Rapid KL Helpline: 03-7885 2585
Operating hours are as follows:
Monday – Sunday: 6:00 am to 12:00 am.
Email: suggest@rapidkl.com.my
Download the dual-language FAQ PDF from this LINK.
FAQ: Rapid Mobility
Updated as at 12 July 2024, 5:00pm
GENERAL INFO:
Rapid Mobility is an additional service by Rapid Bus aim to provide valuable experiences to customers with disabilities, especially to those with mobility aids, such as wheelchairs.
The vehicles are fitted with hydraulic lift enabling passengers in wheelchairs to be waded directly into the van and transported to their destination.
This van is designed for a ‘door to door’ exclusive service within the Klang Valley.
We offer our customers the best quality of service and comfortable journey.
Shah Alam, Kajang, Seri Kembangan, Cheras, Subang Jaya, Petaling Jaya, Ampang, Selayang, Kuala Lumpur.
RM7.00 per trip for 2 passengers (1 disabled passenger + 1 assistant)
Toll & parking payment will be borne by the passenger.
Payment is to be made via DuitNow QR or CASH only.
No.
Yes, at least 3 working days before the usage date, and subject to availability base on first come first serve basis.
Monday to Friday only, 7:00 am until 4:00 pm.
(This service is not available on Saturday, Sunday, and Public Holidays)
Can fit up to three (3) normal wheelchairs. For more comfort only two (2) wheelchairs are suitable. (Wheelchair not provided)
Maximum of three (3) caretakers (1 caretaker per 1 disable passenger)
Two (2) vans.
Contact 03 – 8732 3000 ext. 103,
Monday until Friday only, 8:30 am until 5:00 pm
(Except Saturday, Sunday and Public Holiday)
No.
FAQ: Rapid Mobility Service In Penang
Updated as at 12 July 2024, 5:00pm
GENERAL INFO:
Rapid Mobility is an additional service by Rapid Bus aim to provide valuable experiences to customers with disabilities, especially to those with mobility aids, such as wheelchairs.
The vehicles are fitted with hydraulic lift enabling passengers in wheelchairs to be waded directly into the van and transported to their destination.
This van is designed for a ‘door to door’ exclusive service within the Penang Island.
We offer our customers the best quality of service and comfortable journey.
Penang Island only.
RM7.00 per trip for 2 passengers (1 disabled passenger + 1 assistant)
No additional charges will be imposed as there is no toll on the island, and drivers will pick up and drop off customers without parking. However, any parking charges will be borne by the passenger
Payment is to be made via DuitNow QR or CASH only.
No.
Yes, at least 3 working days before the usage date, and subject to availability base on first come first serve basis.
Monday to Sunday, 8:00 am until 9.30 pm. (Including Public Holiday)
Four (4) wheelchairs depending on the size. (Wheelchair not provided)
Maximum of three (3) caretakers are allowed.
Four (4) vans
Contact 04 – 2381 214,
Daily from 8:30 am to 11.30 pm
Beds are not allowed to board the van.
FAQ: Cashless for MRT Feeder Bus
Updated as at 21 March 2024, 1:00 pm
GENERAL INFO:
Cashless payment system is an electronic payment method that does not use any physical money. The transaction/payment takes place via a cashless card that you need to preload before using.
Cashless fare payment system is a faster, secure and convenient way of paying the bus fare by simply tapping your cashless card on the reader when boarding and alighting from the bus. It speeds up your time while boarding and exiting the bus.
Don’t forget to tap in your cashless card when you board the bus and tap out the when you’re exiting the bus.
We are using cashless card operated by Touch ‘n Go system. You can purchase at Rapid KL customer service office located at all LRT, MRT and Monorail stations or from Touch ‘n Go Hubs and selected petrol stations.
Yes. You can use a MyRapid Touch ‘n Go card or MyKad to pay for your fare.
Touch ‘n Go cards can be purchased at Rapid KL customer service offices located at all LRT, MRT and Monorail stations. You can also purchase at Touch ‘n Go Hubs and Touch ‘n Go SPOTs at selected petrol stations.
Do note that when you purchase MyRapid Touch ‘n Go card at Rapid KL customer service office, the cost is RM 15.00 (RM5.20 is card price and RM9.80 is purse value).
Reload facilities are available at all LRT, MRT, and Monorail customer service offices.
However, there is additional service fee of RM0.50 charged for each reload transaction over the counter. To avoid the additional service fee, customers can reload their card at Touch ‘n Go reload kiosk at selected LRT stations, reload machines at all MRT stations, Touch ‘n Go hubs, Touch ‘n Go sales counter operated by Touch ‘n Go.
You can check the card balance at all LRT, Monorail and MRT customer service offices. You can track your card transactions from Touch ‘n Go e-statement.
Customer will be able to obtain their e-statement via Touch ‘n Go Portal at https://tngportal.touchngo.com.my or download Touch ’n Go mobile application for a quick balance check.
Yes, please make sure you have a minimum balance of RM3.00 purse value before board bus and RM5.00 before you ride train.
Simply tap your card on the Touch ‘n Go reader as you board the bus and the maximum fare of the route travelled will be deducted from your card.
When you tap out your card before disembark the bus, the system automatically calculates your exact fare. This fare is displayed on the reader, and the balance is refunded into the card.
Yes, you can use one Touch ‘n Go card for multiple boarding payments (maximum 10 passengers per card). However, please inform the Bus Captain in advance when boarding the bus before you tap the card at the reader.
Multiple passengers must exit the bus at the same destination and please make sure you have sufficient balance of purse value for multiple payments before you board the bus.
Maximum fare will be charged if you do not tap out when disembarking the bus.
The bus card reader will alert ‘error’ if you have insufficient balance in your card. Therefore, you won’t be able to ride the bus until you reload your card.
Make sure you have a minimum of RM3.00 purse value before you Tap your card onboard bus.
For lost card, customers can contact Touch ‘n Go Careline at 03-2714 8888, connect via Facebook and Twitter @MyTouchnGo, log on to Touch ‘n Go e-Customer Service at www.touchngo.com.my .
We strongly encourage customer to register their card with Touch ‘n Go when they receive it to protect the card balance.
When the card is lost, customers can contact Touch ‘n Go Careline at 03-2714 8888, connect via Facebook and Twitter @MyTouchnGo, logon to Touch n Go e-Customer Service at www.touchngo.com.my for refund on the card balance.
Yes, you are eligible to enjoy the 50% discount fare. You will need to apply for MyRapid Touch n’ Go Concession Card. Online application is available at https://myrapid.com.my/our-products/concession-cards/
During concession card online application, you can select your preferred collection point. There are 4 collection points: –
1. Hang Tuah LRT Station
2. Bandar Tun Hussien Onn MRT Station
3. SunU- Monash BRT Station
4. Pasar Seni Concession Card Counter (located at Pasar Seni Bus Hub)
You may contact Rapid KL Helpline at 03-7885 2585 for assistance.
Details as below: Monday to Sunday: 6am to 12am
In case you missed us during this time, you may reach us on social media channels or email to suggest@rapidkl.com.my
We take every step to ensure the bus reader is in good working condition before the bus is allow to operate. However, if the reader is faulty, our Bus Captain will return the bus to the depot to minimize inconvenience to our commuters.
You may contact Rapid KL Helpline at 03-7885 2585 for refund process.
Details as below: Monday to Sunday 6am to 12am
In case you missed us during this time, you may reach us on social media channels or email to suggest@rapidkl.com.my
You won’t be able to ride the bus without a cashless card. Therefore, you must purchase the card at Rapid KL customer service office located at all LRT, MRT and Monorail stations or from Touch ‘n Go Hubs and selected petrol stations.
Yes. You need to Tap In again when you board the replacement bus and there will not be any double-charged.
By using cashless fare payment to pay for your fare, there is no fumbling for cash, holding up the line of commuters wanting to get on the bus. Commuters can get on board the bus faster and depart on time.
Only concession card holder will be given a grace period til 28th February 2019 to convert cashless payment system.
Customers can contact Rapid KL Helpline at 03-7885 2585 for assistance.
Details as below: Monday to Sunday: 6am to 12am.
In case you missed us during this time, you may reach us on social media channels or email to suggest@rapidkl.com.my .
FAQ: 100% Cashless for Rapid KL Bus
Updated as at 21 March 2024, 12:00 P.M.
GENERAL INFO:
The cashless payment mode will be by stages and by corridor: –
1) Ampang – 15 April 2019
2) Cheras, Sungai Besi, Jalan Klang Lama – 29 April 2019
3) Damansara, Jalan Ipoh, Jalan Pahang – 13 May 2019
4) Lebuhraya Persekutuan – 27 May 2019
1) Ampang – 300, 302, 303, BET7, T300, T301, T302, T303, T304, T350, T351
2) Cheras – 400, 402, 420, 421, 450, T406, T450
3) Sungai Besi – 506, 540, 541, 580, 581, 590, T571, T580, T581, T582, T583
4) Jalan Klang Lama – 600, 602, 640, 641, 650, 651, 652, 690, T600, T601, T602, T603, T604, T605, T640
5) Damansara – 801, 802, 821, 822, 851, 852, T850
6) Jalan Ipoh – 170, 171, 172, 173, 180, 190, 191, T120, T180, T190
7) Jalan Pahang – 200, 201, 202, 220, 221, 222, 250, 251, 253, 254, BET16, BET17, T200, T201, T202, T203, T204, T221, T222, T223, T224, T250, T251
8) Lebuhraya Persekutuan – 708, 750, 751, 752, 753, 754, 770, 771, 772, 780, 781, 782, 783, BET3, BET4, T715, T750, T751, T752, T753, T754, T755, T756, T757, T758, T759, T773, T774, T776, T778, T780, T781, T782, T783, T784, T785, T786, T787, T788, T789, T790, T791
Cashless payment system is an electronic payment method that does not use any physical money. The transaction/payment takes place via a Touch ‘n Go card that you need to pre-load before using.
Cashless fare payment system is a faster, secure and convenient way of paying the bus fare by simply tapping your cashless card on the reader when boarding and alighting from the bus. It speeds up your time while boarding and exiting the bus.
Touch ‘n Go card holders /user will enjoy 20% discount from the normal fare when they use their card for payment onboard bus.
You can also purchase Rapid KL Unlimited Pass (My100 & My50) at any LRT/MRT/ Monorail and BRT stations to enjoy more savings on Rapid KL buses. My100 and My50 are passes that offer commuters unlimited rides on Rapid KL rail and bus network for 30 consecutive days. For more info on unlimited pass, please visit:-
https://www.myrapid.com.my/fares-and-payments/all-tickets/unlimited-pass-my100my50
You can purchase the Touch ‘n Go card at all LRT, MRT, Monorail and BRT customer service counters. The Touch ‘n Go card price is RM 15.00 (RM5.00 card price and RM10.00 purse value).
You can also purchase Touch ‘n Go card at: –
- TNG Customer Experience Centre, (CEC)
- TNG Hubs
- TNG Spots
- Petrol Kiosks
- Convenience stores
- Pharmacies
Yes. You can use a Touch ‘n Go card or MyKad to pay for your fare.
Reload facilities are available at all LRT, MRT, Monorail and BRT customer service counters.
However, there is additional service fee of RM0.50 charged for each reload transaction over the counter. To avoid the additional service fee, customers can reload their card at Touch ‘n Go self-service reload kiosk at selected LRT stations or reload your card at:
- TNG Customer Experience Centre, (CEC)
- TNG Hubs
- TNG Spots
- Petrol Kiosks
- Convenience stores
- ATMs
- Pharmacies
- Self-service Kiosks
- Customer Service Counters at selected Toll Plazas
- Reload lanes at toll plazas on selected highways
List of Touch ‘n Go reload points:- https://www.touchngo.com.my/CMS/Personal/TNG-Reload/No-Reload-Fee/
You can check the card balance at any LRT, Monorail, MRT and BRT customer service offices.
You can track your card transactions from Touch ‘n Go e-statement. Customer will be able to obtain their e-statement via Touch ‘n Go Portal at https://tngportal.touchngo.com.my or download Touch ’n Go mobile application for a quick balance check.
Yes, please make sure you have a minimum balance of RM3.00 purse value before you board the bus and RM5.00 before you ride train.
Simply tap your card on the bus reader as you board the bus and the maximum fare of the route travelled will be deducted first from your card.
When you tap out your card before disembarking the bus, the system will automatically calculate your exact fare. This fare is displayed on the reader, and the balance is refunded into the card.
Yes, you can use one Touch ‘n Go card for multiple boarding payments (maximum 10 passengers per card). However, please inform the Bus Captain in advance when boarding the bus before you tap the card at the reader.
Multiple passengers must exit the bus at the same destination and please make sure you have sufficient balance of purse value for multiple payments before you board the bus.
The bus card reader will alert ‘error’ if you have insufficient balance in your card. Therefore, you won’t be able to ride the bus until you reload your card.
Make sure you have a minimum of RM3.00 purse value before you Tap your card onboard bus.
For lost card, customers can
- contact Touch ‘n Go Careline at 03-2714 8888
- connect via Facebook and Twitter @MyTouchnGo
- log on to Touch ‘n Go e-Customer Service at www.touchngo.com.my
We strongly encourage customer to register their card with Touch ‘n Go when they receive it to protect the card balance.
When the card is lost, customers can contact Touch ‘n Go Careline at 03-2714 8888, connect via Facebook and Twitter @MyTouchnGo, logon to Touch n Go e-Customer Service at www.touchngo.com.my for refund on the card balance.
Yes, you are eligible to enjoy the 50% discount fare. You will need to apply for MyRapid Touch n’ Go Concession Card.
Online application is available at https://www.myrapid.com.my/fares-and-payments/all-tickets/concession-cards
During concession card online application, you can select your preferred collection point. There are 4 collection points:
1. Hang Tuah LRT Station
2. Bandar Tun Hussien Onn MRT Station
3. SunU- Monash BRT Station
4. Pasar Seni Concession Card Counter (located at Pasar Seni Bus Hub)
You may contact Rapid KL Helpline at 03-7885 2585 for assistance. Details as below:
Monday to Friday: 7.00am to 8.30pm
Saturday, Sunday & Public Holiday: 8.30am – 5.30pm
In case you missed us during this time, you may reach us on social media channels or email to suggest@rapidkl.com.my
We take every step to ensure the bus reader is in good working condition before the bus can operate. However, if the reader is faulty, our Bus Captain will return the bus to the depot to minimize inconvenience to our commuters.
You may contact Rapid KL Helpline at 03-7885 2585 for refund process. Details as below:
Monday to Sunday: 6.00am to 12.00am
Saturday, Sunday & Public Holiday: 8.30am – 5.30pm
In case you missed us during this time, you may reach us on social media channels or email to suggest@rapidkl.com.my
You can purchase the Touch ‘n Go card onboard the bus.
Do note that when you purchase Touch ‘n Go card onboard the bus, the cost is RM 10.00 (RM5.20 is card price and RM4.80 is purse value).
Yes. You need to Tap In again when you board the replacement bus and there will not be any double-charged.
Only concession card holder will be given a grace period for one (1) month from the start of the launch date for each corridor.
2) Cheras, Sungai Besi, Jalan Klang Lama : 29 April 2019 – 28 May 2019
3) Damansara, Jalan Ipoh, Jalan Pahang :13 May 2019 – 12 June 2019
4) Lebuhraya Persekutuan : 27 May 2019 – 26 June 2019
For Malaysian visitor, your MyKad (Malaysian identification card) has a Touch ‘n Go chip which can be used as a Touch ‘n Go card. You may reload your MyKad at: –
Reload facilities are available at all LRT, MRT, Monorail and BRT customer service counters.
However, there is additional service fee of RM0.50 charged for each reload transaction over the counter. To avoid the additional service fee, customers can reload their card at Touch ‘n Go self-service reload kiosk at selected LRT stations or at: –
- TNG Customer Experience Centre, (CEC)
- TNG Hubs
- TNG Spots
- Petrol Kiosks
- Convenience stores
- ATMs
- Pharmacies
- Self-service Kiosks
- Customer Service Counters at selected Toll Plazas
- Reload lanes at toll plazas on selected highways
- LRT, MRT, Monorail and BRT Customer Service Counters
- TNG Customer Experience Centre, (CEC)
- TNG Hubs
- TNG Spots
- Petrol Kiosks
- Convenience stores
- Pharmacies
Customers can contact Rapid KL Helpline at 03-7885 2585 for assistance. Details as below:
Monday to Friday: 6.00am to 12.00am
In case you missed us during this time, you may reach us on social media channels or email to suggest@rapidkl.com.my
How to Travel With Us?
Our rail and bus services operate 7 days a week from 6am to 12am. Rush hour on weekdays range from 7am to 9am and 5pm to 7pm. Depending on where you are heading, keep a lookout for our Rapid signage. When it comes to traveling on the LRT, Monorail, BRT and MRT, be sure to remember the station name, line name or colour.
Timely Frequencies
Make your daily travels more manageable knowing when the next train is arriving.
Covered Connections and Exit Ways
Colour Coded Services
Identify which Rapid services you wish to travel on by familiarizing yourself with the coloured icons.
When Taking the Train
If you don’t have a travel card, you can purchase your travel tokens at our touchscreen TVMs. You may select your rail lines and destination. Fares are also stated on the screen.
Enter only at gates with a green ‘tick’ and not a red ‘cross’.
When Taking the Bus
End stop of bus routes is displayed at the top front of buses. At most bus hubs, a public information display is available to check on bus number, route and estimated time of arrival and departure.
Remember to always queue at bus stops and wait for the bus to come to a halt before trying to come onboard. There is no need to push and put your life at risk.
Use the front doors to enter onto the bus. If you are paying your fare by cash, do ensure you have exact change and make sure you get a ticket. There can be inspectors onboard performing routine checks.
Before getting off, remember to tap your travel card at the card reader near to the back door of the bus until you hear the beep sound. If you forget, it may be troublesome when you ride the bus again.
FAQ: My50 Unlimited Travel Pass on Touch ' Go eWallet App
Updated as at 30 June 2025, 7:00pm
The My50 unlimited travel pass (My50) offers unlimited rides on all services operated by Prasarana in Klang Valley for 30 consecutive days.
For Pulau Pinang, the My50 will be the My50 Mutiara Pass and is valid on all Rapid Penang bus services.
For more information and enquiries, please email us at suggest@rapidkl.com.my or Contact Us at 03-7885 2585 on Mondays to Sunday, from 6.00am to 12.00am.
