Rapid Rail Performance Update

Updated Weekly

Transparency and accountability are core values that we uphold in our operations. We believe that providing timely and accurate information to our passengers and other stakeholders is essential in continuously improving our services and identifying areas for improvements. We hope that this, in turn, will help build trust and confidence in our services.

The following are the latest performance numbers, which will serve as a roadmap for improving our services and achieving even greater success in the future.

For Rapid Bus performance, click here.

Ridership
Load Factor
Service Reliability
Service Availability
Facilities Update

2024 Rail Ridership Overview

TOTAL

12300455

AMPANG

2.5 M+

KELANA JAYA

2 M+

MONORAIL

0.4 M+

KAJANG

0.45 M+

PUTRAJAYA

0.3 M+

Monthly Ridership

	Ampang Line	Kelana Jaya Line	Monorail Line	Kajang Line	Putrajaya Line	Total Ridership
January	4,505,943	6,591,331	1,680,097	6,506,378	3,651,371	22,935,120
February	4,430,513	6,236,607	1,602,411	6,167,840	3,364,322	21,801,693
March	5,196,908	6,937,237	1,607,756	6,650,215	3,746,093	31,627,450

Year	Ampang Line	Kelana Jaya Line	Monorail Line	Kajang Line	Putrajaya Line	Total
2019	65,147,222	94,657,974	12,535,738	63,952,805	N/A	236,293,739
2020	34,715,565	45,307,182	7,143,534	33,168,335	N/A	120,334,616
2021	21,938,973	25,123,614	4,226,329	19,573,010	N/A	70,861,926
2022	44,151,332	55,015,765	10,668,069	45,348,209	4,147,577	159,330,952
2023	50,590,579	73,763,592	18,107,573	66,501,508	29,555,851	238,519,103

Remarks:

Ridership between any two Rapid Rail stations

Page 1: Daily 2023
Page 2: Monthly 2023

Dashboard by data.gov.my

Ridership between any two Rapid Rail stations

Page 1: Daily 2023
Page 2: Monthly 2023

Dashboard by data.gov.my

Average Daily Ridership

(Weekday, excluding public holidays)

856,093

Rapid Rail

YTD-Actual

Year	Average Daily Ridership
2019	768,251
2020	392,711
2021	222,601
2022	501,909
2023	741,259

Lines	Year To Date (Up to 19 April)	Weekly Variance Year to Date (19 April) vs. Year to Date (12 April)
Ampang Line	175,019	▲ 0.34%
Kelana Jaya Line	253,357	▼ 0.09%
Monorail Line	56,631	▼ 0.61%
Kajang Line	234,661	▼ 0.16%
Putrajaya Line	136,425	▲ 0.22%

Average Load Factor

Ratio of average passenger load versus passenger capacity during peak hours. Used to assess efficiency and measures the actual utilisation of passenger carrying capacity.

Year To Date (1 January - 19 April 2024)

67%

Month To Date (19 April 2024)

65%

Last Month (1 - 31 March 2024)

70%

2019

59%

Weekly Variance

Year to Date (19 April) vs. Year to Date (12 April)

This Week
50%
Last Week
33%

17%

This Week
97%
Last Week
75%

22%

This Week
63%
Last Week
49%

14%

This Week
75%
Last Week
55%

20%

This Week
56%
Last Week
34%

22%

Remarks:

Load Factor for all lines (Kelana Jaya, Ampang, Monorail, Kajang and Putrajaya Line) increased compared to last week.
Headways are expected to improve by 3 minutes with 56 trains for Kelana Jaya Line in September 2024, 4 minutes with 39 trains for Kajang Line in September 2024 and 5 minutes for Monorail Line in June 2026.

Mean Kilometres Between Failures

Mean Kilometres Between Failures (MKBF) is a service performance to measure the reliability of a railway system, derived from the distance trains travel before a failure (resulting in a delay of more than 5 minutes) occurs in a period of 12-months moving window. It is a Service Performance Reliability measured in adherence to EN 50126, an international railway standard.

Since Prasarana introduced MKBF as key performance indicator for operation supported by implementation of multiple strategic initiatives, the overall MKBF performance (KJL, AGL, KGL excluding MRL) has significantly improved by 75% in Year 2023 (140,000 km) compared with performance in Year 2022 (80,000 km).

Based on the current performance trend as demonstrated above, the analysis shows that the overall target of 1 million MKBF (KJL, AGL, KGL excluding MRL) and 150,000 km for MRL by the Third Quarter of 2026 is achievable which ultimately delivering high service reliability to our passengers.

MKBF

As of March 2024 (update will be on monthly basis)

MKBF – Relevant Failure

As of March 2024 (update will be on monthly basis)

Failures which cause delays of more than 5 minutes and have impact on MKBF are recognised as relevant failures. An example of relevant failure is when a train stops moving for more than 5 minutes due to system failure as a result from faulty train component or signalling system failure.

The newly established Failure Review Panel (FRP) consisting of all key technical personnel is tasked to review, verify and analyse all of the recorded failures in a systematic order to ensure adequate measures are taken for improvement.

Lines	MKBF
Ampang Line	102,918 KM
Kelana Jaya Line	161,392 KM
Monorail Line	105,760 KM
Kajang Line	136,363 KM
Putrajaya Line	339,034 KM

[ninja_charts id="42"]

Note: The maximum allowable failure for 2024 is the threshold to achieve the 2024 MKBF target.

MKBF overview as of 30 June 2023

Lines
Kelana Jaya Line Ampang Line Monorail Line	As of 30 June 2023, LRT Kelana Jaya Line, LRT Ampang Line and Monorail are still within its MKBF targets for the year. Initiatives carried out by Rapid Rail for the respective lines, focusing mainly on key areas such as signalling & communications, rolling stock and track network, as well as deployment of Transit Officers (TO) for LRT Kelana Jaya Line are currently ongoing.
Kajang Line	For MRT Kajang Line, the line has recorded a total of 22 relevant failures as of 30 June 2023, against the 16 maximum allowable number of relevant failures for the year 2023. As previously reported, these failures are attributed to the unexpected degradation of parts caused by excessive vibrations and noise due to abnormal wheel wear of the train units. The wheel replacement programme to mitigate the failures is currently ongoing and on schedule. Deployment of Transit Officers (TO) onboard all trains throughout operating hours to aid service recovery, is also in progress.

On-going Initiatives to Improve Service Reliability

Lines	Initiatives	Remarks
Ampang Line	Intermediate Overhaul of 50 sets Ampang 6-Car Trains – carry out overhaul works for all train sub-systems	Involve all 50 trains Project Duration : April 2022 - February 2028 Status : 3 train already completed on February 2024. 4th train in progress.
Kelana Jaya Line	Carry out special programme to rectify systems with frequent failures 818 Trains’ VOBC Halted Troubleshooting Special Task (Tachometer, Cabling and Antenna) – carry out inspection and replacement of faulty tachometer, cable and antenna 818 Trains’ Track Inspection & Rectification Program – carry out inspection and rectification programme on track for 818 trains to reduce train vibration	Status : Completed
	Mid-Life Refurbishment of 818 Trains – carry out refurbishment, overhaul and upgrading of 818 train’s sub-systems	Involve 34 trains (818 trains) Programme Duration: June 2024 – June 2029 Status : Procurement Stage
Monorail Line	Rectification Works for Train 24 and Completion Works for Train 31 and Train 32 – To complete the remaining works for Train 24, Train 31 and Train 32	Involve 3 trains Project Duration: June 2024 – June 2026 Status : Procurement Stage
Kajang Line	Wheel replacement for all trains – carry out wheel replacement due to wheel had reached its minimum diameter earlier than expected.	Involve all 58 trains Programme Duration: October 2021 – January 2025 Status : 38 of 58 trains completed
	Level 4 and Level 5 train maintenance programme for all train sub-systems – overhaul and upgrade train sub-systems including replacing obsolete sub-systems as specified in the maintenance manual.	Involved all 58 trains Programme Duration: October 2024 – June 2027 Status : Procurement Stage

Service Disruption

This week (Between 15 April – 21 April)

Lines	Disruption More Than 5 Minutes	Disruption More Than 15 Minutes
Ampang Line	0	0
Kelana Jaya Line	2	0
Monorail Line	0	1
Kajang Line	0	0
Putrajaya Line	0	1

Incident Summary

PUTRAJAYA LINE

Train 25 unable to move due to Train System Failure alarm caused by brake system faulty.
Date & Time: 16 April 2024 | 1244H (> 15 minutes)
Location: Putra Permai Station (Southbound)

KL MONORAIL LINE

Train 23’s component caught fire caused by cable sparking due to torn high voltage cable touching train carbody.
Date & Time: 17 April 2024 | 1725H (> 15 minutes)
Location: Between Medan Tuanku Station and Titiwangsa Station (Northbound)

KELANA JAYA LINE

1. Trains unable to move due to power outage caused by 33kV Cable faulty.
  Date & Time: 16 April 2024 | 2008H (> 5 minutes)
  Location: Kelana Jaya Station, Taman Bahagia Station, Taman Jaya Station and Lembah Subang Station (Northbound & Southbound)

Trains Availability

Level of Service (LOS) indicates the number of fit trains in service to meet the headway requirement (interval time between trains) during peak hours

This Week (21 April)

Planned LOS

Actual LOS

Last Week (14 April)

Planned LOS

Planned LOS

Actual LOS

Average Peak-Hour Headway & Minimum Number of Trains

As of 21 April

Lines	Actual Headway	Target Headway
Ampang Line	3 Minutes (CBD) 6 Minutes (Non-CBD) (37 trains)	3 Minutes (CBD) 6 Minutes (Non-CBD) (37 Trains)
Kelana Jaya Line	3 Minutes (52 Trains)	3 Minutes - by September 2024 (56 Trains)
Monorail Line	6 Minutes (8 Trains)	5 Minutes - by June 2026 (10 Trains)
Kajang Line	4 Minutes (34 Trains)	4 Minutes - by end of September 2024 (39 Trains)
Putrajaya Line	5 Minutes (37 Trains)	5 Minutes (37 Trains)

Station Facilities Update

	Total Facilities	In Service Year To Date (Up to 21 April)	In Service Year To Date (Up to 14 April)
Ampang Line	116	115 (100%)	116 (100%)
Kelana Jaya Line	90	90 (100%)	90 (100%)
Monorail Line	3	3 (100%)	3 (100%)
	18	Under infrastructure upgrading project	Under infrastructure upgrading project
Kajang Line	110	108 (98.2%)	107 (97.3%)
Putrajaya Line	129	128 (99.2%)	128 (99.2%)

Remarks:

Ampang Line: 1 faulty (1 new faulty)
Kelana Jaya Line: No issue
Monorail Line: No issue
Kajang Line: 2 faulty (1 repaired. 2 ongoing). Rectification by OEM target to complete by end Apr 2024 (2 nos)
Putrajaya Line:
1 faulty (1 ongoing). Rectification by OEM target to complete by end Apr 2024 (1no.)(Currently under Defects Liability Period (DLP) and monitored by Contractor)

	Total Facilities	In Service Year To Date (Up to 21 April)	In Service Year To Date (Up to 14 April)
Ampang Line	176	173 (98.3%)	173 (98.3%)
Kelana Jaya Line	157	155 (98.7%)	157 (100%)
Monorail Line	20	19 (95.0%)	19 (95.0%)
	1	Under infrastructure upgrading project	Under infrastructure upgrading project
Kajang Line	302	300 (99.3%)	301 (99.7%)
Putrajaya Line	251	251 (100%)	251 (100%)

Remarks:

Ampang Line: 3 faulty (3 repaired. 3 new faulty). Rectification by OEM target to complete by mid May 2024 (1 nos), end May 2024 (1 nos) and end Jun 2024 (1 nos)
Kelana Jaya Line: No issue.
Monorail Line: 1 faulty (1 repaired).
Kajang Line: 2 faulty (1 new faulty. 1 ongoing). Rectification by OEM target to complete by end Apr 2024 (2 nos)
Putrajaya Line:
No issue (Currently under Defects Liability Period (DLP) and monitored by Contractor)

	Total Facilities	In Service Year To Date (Up to 21 April)	In Service Year To Date (Up to 14 April)
Ampang Line	18,259	18,194 (99.6%)	18,199 (99.7%)
Kelana Jaya Line	25,604	25,520 (99.7%)	25,482 (99.5%)
Monorail Line	1,719	1,704 (99.1%)	1,706 (99.2%)
Kajang Line	41,099	41,052 (99.9%)	41,059 (99.9%)
Putrajaya Line	30,094	30,032 (99.7%)	30,017 (99.7%)

Remarks:

Ampang Line: 65 faulty (50 bulb replaced, 55 new faulty, 10 ongoing
Kelana Jaya Line: 84 faulty (144 bulbs replaced, 106 new faulty)
Monorail KL: 84 faulty (144 bulbs replaced, 106 new faulty)
Kajang Line: 47 faulty (28 bulbs replaced, 35 new faulty, 12 ongoing)
Putrajaya Line: 62 faulty (386 bulbs replaced, 371 new faulty). Currently under Defects Liability Period (DLP) and monitored by Contractor

	Faulty Year To Date (Up to 21 April)	Faulty Year To Date (Up to 14 April)
Ampang Line	9	9
Kelana Jaya Line	0	0
Monorail Line	0	0
Kajang Line	83	73
Putrajaya Line	22 (Under DLP)	20 (Under DLP)

Remarks:

Ampang Line: Under infrastructure upgrading project. Target by Q2 2025
Kelana Jaya Line: Under infrastructure upgrading project. Target by Q2 2025
Monorail Line: Under infrastructure upgrading project. Target by Q2 2025
Kajang Line: On-going rectification by MRTC
Putrajaya Line: Currently under Defects Liability Period (DLP) and monitored by Contractor

	Total Facilities	In Service Year To Date (Up to 21 April)	In Service Year To Date (Up to 14 April)
Ampang Line	379	379 (100%)	379 (100%)
Kelana Jaya Line	348	342 (98.3%)	336 (96.6%)
Monorail Line	34	32 (94.1%)	30 (88.2%)
Kajang Line	378	326 (86.2%)	323 (85.4%)
Putrajaya Line	246	241 (98.0%)	246 (100%)

Remarks:

Ampang Line: No issue.
Kelana Jaya Line: 3 cubicles and 3 urinals faulty (3 cubicles and 4 urinals repaired. 1 cubicle new faulty. 2 cubicles and 3 urinals ongoing rectification
Monorail Line: 2 cubicles faulty (2 cubicles repaired. 2 cubicles under ongoing rectification
Kajang Line: 41 cubicles and 11 urinals faulty (5 cubicles repaired. 1 cubicle and 1 urinal new faulty. 40 cubicles and 10 urinals under ongoing rectification)
Putrajaya Line: 3 cubicles and 2 urinals faulty. (3 cubicles and 2 urinals new faulty) Currently under Defects Liability Period (DLP) and monitored by Contractor)

Ridership
Load Factor
Service Reliability
Service Availability
Facilities Update

2024 Rail Ridership Overview

TOTAL

12300455

AMPANG

2.5 M+

KELANA JAYA

2 M+

MONORAIL

0.4 M+

KAJANG

0.45 M+

PUTRAJAYA

0.3 M+

Monthly Ridership

	Ampang Line	Kelana Jaya Line	Monorail Line	Kajang Line	Putrajaya Line	Total Ridership
January	4,505,943	6,591,331	1,680,097	6,506,378	3,651,371	22,935,120
February	4,430,513	6,236,607	1,602,411	6,167,840	3,364,322	21,801,693
March	5,196,908	6,937,237	1,607,756	6,650,215	3,746,093	31,627,450

Year	Ampang Line	Kelana Jaya Line	Monorail Line	Kajang Line	Putrajaya Line	Total
2019	65,147,222	94,657,974	12,535,738	63,952,805	N/A	236,293,739
2020	34,715,565	45,307,182	7,143,534	33,168,335	N/A	120,334,616
2021	21,938,973	25,123,614	4,226,329	19,573,010	N/A	70,861,926
2022	44,151,332	55,015,765	10,668,069	45,348,209	4,147,577	159,330,952
2023	50,590,579	73,763,592	18,107,573	66,501,508	29,555,851	238,519,103

Remarks:

Ridership between any two Rapid Rail stations

Page 1: Daily 2023
Page 2: Monthly 2023

Dashboard by data.gov.my

Ridership between any two Rapid Rail stations

Page 1: Daily 2023
Page 2: Monthly 2023

Dashboard by data.gov.my

Average Daily Ridership

(Weekday, excluding public holidays)

856,093

Rapid Rail

YTD-Actual

Year	Average Daily Ridership
2019	768,251
2020	392,711
2021	222,601
2022	501,909
2023	741,259

Lines	Year To Date (Up to 19 April)	Weekly Variance Year to Date (19 April) vs. Year to Date (12 April)
Ampang Line	175,019	▲ 0.34%
Kelana Jaya Line	253,357	▼ 0.09%
Monorail Line	56,631	▼ 0.61%
Kajang Line	234,661	▼ 0.16%
Putrajaya Line	136,425	▲ 0.22%

Average Load Factor

Ratio of average passenger load versus passenger capacity during peak hours. Used to assess efficiency and measures the actual utilisation of passenger carrying capacity.

Year To Date (1 January - 19 April 2024)

67%

Month To Date (19 April 2024)

65%

Last Month (1 - 31 March 2024)

70%

2019

59%

Weekly Variance

Year to Date (19 April) vs. Year to Date (12 April)

This Week
50%
Last Week
33%

17%

This Week
97%
Last Week
75%

22%

This Week
63%
Last Week
49%

14%

This Week
75%
Last Week
55%

20%

This Week
56%
Last Week
34%

22%

Remarks:

Load Factor for all lines (Kelana Jaya, Ampang, Monorail, Kajang and Putrajaya Line) increased compared to last week.
Headways are expected to improve by 3 minutes with 56 trains for Kelana Jaya Line in September 2024, 4 minutes with 39 trains for Kajang Line in September 2024 and 5 minutes for Monorail Line in June 2026.

Mean Kilometres Between Failures

MKBF

As of March 2024 (update will be on monthly basis)

MKBF – Relevant Failure

As of March 2024 (update will be on monthly basis)

Lines	MKBF
Ampang Line	102,918 KM
Kelana Jaya Line	161,392 KM
Monorail Line	105,760 KM
Kajang Line	136,363 KM
Putrajaya Line	339,034 KM

[ninja_charts id="42"]

Note: The maximum allowable failure for 2024 is the threshold to achieve the 2024 MKBF target.

MKBF overview as of 30 June 2023

Lines
Kelana Jaya Line Ampang Line Monorail Line	As of 30 June 2023, LRT Kelana Jaya Line, LRT Ampang Line and Monorail are still within its MKBF targets for the year. Initiatives carried out by Rapid Rail for the respective lines, focusing mainly on key areas such as signalling & communications, rolling stock and track network, as well as deployment of Transit Officers (TO) for LRT Kelana Jaya Line are currently ongoing.
Kajang Line	For MRT Kajang Line, the line has recorded a total of 22 relevant failures as of 30 June 2023, against the 16 maximum allowable number of relevant failures for the year 2023. As previously reported, these failures are attributed to the unexpected degradation of parts caused by excessive vibrations and noise due to abnormal wheel wear of the train units. The wheel replacement programme to mitigate the failures is currently ongoing and on schedule. Deployment of Transit Officers (TO) onboard all trains throughout operating hours to aid service recovery, is also in progress.

On-going Initiatives to Improve Service Reliability

Lines	Initiatives	Remarks
Ampang Line	Intermediate Overhaul of 50 sets Ampang 6-Car Trains – carry out overhaul works for all train sub-systems	Involve all 50 trains Project Duration : April 2022 - February 2028 Status : 3 train already completed on February 2024. 4th train in progress.
Kelana Jaya Line	Carry out special programme to rectify systems with frequent failures 818 Trains’ VOBC Halted Troubleshooting Special Task (Tachometer, Cabling and Antenna) – carry out inspection and replacement of faulty tachometer, cable and antenna 818 Trains’ Track Inspection & Rectification Program – carry out inspection and rectification programme on track for 818 trains to reduce train vibration	Status : Completed
	Mid-Life Refurbishment of 818 Trains – carry out refurbishment, overhaul and upgrading of 818 train’s sub-systems	Involve 34 trains (818 trains) Programme Duration: June 2024 – June 2029 Status : Procurement Stage
Monorail Line	Rectification Works for Train 24 and Completion Works for Train 31 and Train 32 – To complete the remaining works for Train 24, Train 31 and Train 32	Involve 3 trains Project Duration: June 2024 – June 2026 Status : Procurement Stage
Kajang Line	Wheel replacement for all trains – carry out wheel replacement due to wheel had reached its minimum diameter earlier than expected.	Involve all 58 trains Programme Duration: October 2021 – January 2025 Status : 38 of 58 trains completed
	Level 4 and Level 5 train maintenance programme for all train sub-systems – overhaul and upgrade train sub-systems including replacing obsolete sub-systems as specified in the maintenance manual.	Involved all 58 trains Programme Duration: October 2024 – June 2027 Status : Procurement Stage

Service Disruption

This week (Between 15 April – 21 April)

Lines	Disruption More Than 5 Minutes	Disruption More Than 15 Minutes
Ampang Line	0	0
Kelana Jaya Line	2	0
Monorail Line	0	1
Kajang Line	0	0
Putrajaya Line	0	1

Incident Summary

PUTRAJAYA LINE

Train 25 unable to move due to Train System Failure alarm caused by brake system faulty.
Date & Time: 16 April 2024 | 1244H (> 15 minutes)
Location: Putra Permai Station (Southbound)

KL MONORAIL LINE

Train 23’s component caught fire caused by cable sparking due to torn high voltage cable touching train carbody.
Date & Time: 17 April 2024 | 1725H (> 15 minutes)
Location: Between Medan Tuanku Station and Titiwangsa Station (Northbound)

KELANA JAYA LINE

1. Trains unable to move due to power outage caused by 33kV Cable faulty.
  Date & Time: 16 April 2024 | 2008H (> 5 minutes)
  Location: Kelana Jaya Station, Taman Bahagia Station, Taman Jaya Station and Lembah Subang Station (Northbound & Southbound)

Planned LOS

Actual LOS

Average Peak-Hour Headway & Minimum Number of Trains

As of 21 April

Lines	Actual Headway	Target Headway
Ampang Line	3 Minutes (CBD) 6 Minutes (Non-CBD) (37 trains)	3 Minutes (CBD) 6 Minutes (Non-CBD) (37 Trains)
Kelana Jaya Line	3 Minutes (52 Trains)	3 Minutes - by September 2024 (56 Trains)
Monorail Line	6 Minutes (8 Trains)	5 Minutes - by June 2026 (10 Trains)
Kajang Line	4 Minutes (34 Trains)	4 Minutes - by end of September 2024 (39 Trains)
Putrajaya Line	5 Minutes (37 Trains)	5 Minutes (37 Trains)

Station Facilities Update

	Total Facilities	In Service Year To Date (Up to 21 April)	In Service Year To Date (Up to 14 April)
Ampang Line	116	115 (100%)	116 (100%)
Kelana Jaya Line	90	90 (100%)	90 (100%)
Monorail Line	3	3 (100%)	3 (100%)
	18	Under infrastructure upgrading project	Under infrastructure upgrading project
Kajang Line	110	108 (98.2%)	107 (97.3%)
Putrajaya Line	129	128 (99.2%)	128 (99.2%)

Remarks:

Ampang Line: 1 faulty (1 new faulty)
Kelana Jaya Line: No issue
Monorail Line: No issue
Kajang Line: 2 faulty (1 repaired. 2 ongoing). Rectification by OEM target to complete by end Apr 2024 (2 nos)
Putrajaya Line:
1 faulty (1 ongoing). Rectification by OEM target to complete by end Apr 2024 (1no.)(Currently under Defects Liability Period (DLP) and monitored by Contractor)

	Total Facilities	In Service Year To Date (Up to 21 April)	In Service Year To Date (Up to 14 April)
Ampang Line	176	173 (98.3%)	173 (98.3%)
Kelana Jaya Line	157	155 (98.7%)	157 (100%)
Monorail Line	20	19 (95.0%)	19 (95.0%)
	1	Under infrastructure upgrading project	Under infrastructure upgrading project
Kajang Line	302	300 (99.3%)	301 (99.7%)
Putrajaya Line	251	251 (100%)	251 (100%)

Remarks:

Ampang Line: 3 faulty (3 repaired. 3 new faulty). Rectification by OEM target to complete by mid May 2024 (1 nos), end May 2024 (1 nos) and end Jun 2024 (1 nos)
Kelana Jaya Line: No issue.
Monorail Line: 1 faulty (1 repaired).
Kajang Line: 2 faulty (1 new faulty. 1 ongoing). Rectification by OEM target to complete by end Apr 2024 (2 nos)
Putrajaya Line:
No issue (Currently under Defects Liability Period (DLP) and monitored by Contractor)

	Total Facilities	In Service Year To Date (Up to 21 April)	In Service Year To Date (Up to 14 April)
Ampang Line	18,259	18,194 (99.6%)	18,199 (99.7%)
Kelana Jaya Line	25,604	25,520 (99.7%)	25,482 (99.5%)
Monorail Line	1,719	1,704 (99.1%)	1,706 (99.2%)
Kajang Line	41,099	41,052 (99.9%)	41,059 (99.9%)
Putrajaya Line	30,094	30,032 (99.7%)	30,017 (99.7%)

Remarks:

Ampang Line: 65 faulty (50 bulb replaced, 55 new faulty, 10 ongoing
Kelana Jaya Line: 84 faulty (144 bulbs replaced, 106 new faulty)
Monorail KL: 84 faulty (144 bulbs replaced, 106 new faulty)
Kajang Line: 47 faulty (28 bulbs replaced, 35 new faulty, 12 ongoing)
Putrajaya Line: 62 faulty (386 bulbs replaced, 371 new faulty). Currently under Defects Liability Period (DLP) and monitored by Contractor

	Faulty Year To Date (Up to 21 April)	Faulty Year To Date (Up to 14 April)
Ampang Line	9	9
Kelana Jaya Line	0	0
Monorail Line	0	0
Kajang Line	83	73
Putrajaya Line	22 (Under DLP)	20 (Under DLP)

Remarks:

Ampang Line: Under infrastructure upgrading project. Target by Q2 2025
Kelana Jaya Line: Under infrastructure upgrading project. Target by Q2 2025
Monorail Line: Under infrastructure upgrading project. Target by Q2 2025
Kajang Line: On-going rectification by MRTC
Putrajaya Line: Currently under Defects Liability Period (DLP) and monitored by Contractor

	Total Facilities	In Service Year To Date (Up to 21 April)	In Service Year To Date (Up to 14 April)
Ampang Line	379	379 (100%)	379 (100%)
Kelana Jaya Line	348	342 (98.3%)	336 (96.6%)
Monorail Line	34	32 (94.1%)	30 (88.2%)
Kajang Line	378	326 (86.2%)	323 (85.4%)
Putrajaya Line	246	241 (98.0%)	246 (100%)

Remarks:

Ampang Line: No issue.
Kelana Jaya Line: 3 cubicles and 3 urinals faulty (3 cubicles and 4 urinals repaired. 1 cubicle new faulty. 2 cubicles and 3 urinals ongoing rectification
Monorail Line: 2 cubicles faulty (2 cubicles repaired. 2 cubicles under ongoing rectification
Kajang Line: 41 cubicles and 11 urinals faulty (5 cubicles repaired. 1 cubicle and 1 urinal new faulty. 40 cubicles and 10 urinals under ongoing rectification)
Putrajaya Line: 3 cubicles and 2 urinals faulty. (3 cubicles and 2 urinals new faulty) Currently under Defects Liability Period (DLP) and monitored by Contractor)

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Rapid Rail Performance Update

2024 Rail Ridership Overview

Monthly Ridership

Ridership between any two Rapid Rail stations

Ridership between any two Rapid Rail stations

Average Daily Ridership

2024

Average Load Factor

Weekly Variance

Ampang Line

This Week 50%Last Week33%

17%

Kelana Jaya Line

This Week 97%Last Week75%

22%

Monorail Line

This Week 63%Last Week49%

14%

Kajang Line

This Week 75%Last Week55%

20%

Putrajaya Line

This Week 56%Last Week34%

22%

Mean Kilometres Between Failures

MKBF

MKBF – Relevant Failure

MKBF overview as of 30 June 2023

On-going Initiatives to Improve Service Reliability

Service Disruption

Incident Summary

Trains Availability

Ampang Line

This Week (21 April)

Last Week (14 April)

Kelana Jaya Line

This Week (21 April)

Last Week (14 April)

Monorail Line

This Week (21 April)

Last Week (14 April)

Kajang Line

This Week (21 April)

Last Week (14 April)

Putrajaya Line

This Week (21 April)

Last Week (14 April)

Average Peak-Hour Headway & Minimum Number of Trains

Station Facilities Update

Lifts

Escalators

Lightings

Leaking

Toilets (Cubicles and urinals)

2024 Rail Ridership Overview

Monthly Ridership

Ridership between any two Rapid Rail stations

Ridership between any two Rapid Rail stations

Average Daily Ridership

2024

Average Load Factor

Weekly Variance

Ampang Line

This Week 50%Last Week33%

17%

Kelana Jaya Line

This Week 97%Last Week75%

22%

Monorail Line

This Week 63%Last Week49%

14%

Kajang Line

This Week 75%Last Week55%

20%

Putrajaya Line

This Week 56%Last Week34%

22%

Mean Kilometres Between Failures

MKBF

MKBF – Relevant Failure

This Week
50%
Last Week
33%

This Week
97%
Last Week
75%

This Week
63%
Last Week
49%

This Week
75%
Last Week
55%

This Week
56%
Last Week
34%

This Week
50%
Last Week
33%

This Week
97%
Last Week
75%

This Week
63%
Last Week
49%

This Week
75%
Last Week
55%

This Week
56%
Last Week
34%