Rapid Rail Performance Update

Updated Weekly

Transparency and accountability are core values that we uphold in our operations. We believe that providing timely and accurate information to our passengers and other stakeholders is essential in continuously improving our services and identifying areas for improvements. We hope that this, in turn, will help build trust and confidence in our services.

The following are the latest performance numbers, which will serve as a roadmap for improving our services and achieving even greater success in the future.

For Rapid Bus performance, click here.

Ridership
Load Factor
Service Reliability
Service Availability
Facilities Update

2023 Ridership Overview

28 M+

TOTAL

8 M+

AMPANG

4 M+

KELANA JAYA

0.8 M+

MONORAIL

3 M+

KAJANG

3 M+

PUTRAJAYA

Monthly Ridership

	Ampang Line	Kelana Jaya Line	Monorail Line	Kajang Line	Putrajaya Line	Total Ridership
January	4,319,239	5,465,184	1,207,697	4,557,793	640,429	16,190,342
February	3,616,881	5,350,230	1,311,483	4,392,381	541,466	15,212,441
March	4,308,679	6,489,551	1,580,507	5,525,715	2,036,718	19,941,170
April	3,338,686	5,399,898	1,377,627	4,908,411	2,137,546	17,162,168
May	4,094,851	6,067,411	1,439,986	5,444,245	2,543,049	19,589,542
June	4,143,689	5,940,788	1,453,674	5,405,343	2,542,969	19,486,463
August	4,482,065	6,583,736	1,601,305	5,906,244	3,099,685	21,673,035

Year	Ampang Line	Kelana Jaya Line	Monorail Line	Kajang Line	Putrajaya Line	Total
2019	65,147,222	94,657,974	12,535,738	63,952,805	N/A	236,293,739
2020	34,715,565	45,307,182	7,143,534	33,168,335	N/A	120,334,616
2021	21,938,973	25,123,614	4,226,329	19,573,010	N/A	70,861,926
2022	44,151,332	55,015,765	10,668,069	45,348,209	4,147,577	159,330,952

Remarks:

In overall, ridership in August 2023 was higher compared to July 2023 due to major events along the rail networks.

Average Daily Ridership

(Weekday, excluding public holidays)

711,385

Rapid Rail

YTD-Actual

Year	Average Daily Ridership
2019	768,251
2020	392,711
2021	222,601
2022	501,909

Lines	Year To Date (Up 22 September)	Weekly Variance Year to Date (22 September) vs. Year to Date (15 September)
Ampang Line	151,399	▲ 0.2%
Kelana Jaya Line	231,948	▲ 0.2%
Monorail Line	50,980	▲ 0.1%
Kajang Line	196,198	▲ 0.3%
Putrajaya Line	80,860	▲ 1.4%

Average Load Factor

Ratio of average passenger load versus passenger capacity during peak hours. Used to assess efficiency and measures the actual utilisation of passenger carrying capacity.

Year To Date (1 Jan 2023 - 22 September 2023)

66%

Month To Date (1 - 22 September 2023)

70%

Last Month (1 - 31 August 2023)

72%

2019

59%

Weekly Variance

Year to Date (22 September) vs. Year to Date (15 September)

This Week
44%
Last Week
44%

0%

This Week
123%
Last Week
117%

6%

This Week
64%
Last Week
65%

1%

This Week
79%
Last Week
79%

0%

This Week
48%
Last Week
47%

1%

Remarks:

Load Factor for Kelana Jaya Line and Putrajaya Lines show an increase while Monorail Line’s Load Factor decreases compared to last week. As for Ampang Line and Kajang Line Load Factor remain unchanged.
Headways are expected to improve by 3 minutes for Kelana Jaya Line in October 2023, 3 minutes (CBD) & 6 minutes (Non-CBD) for Ampang Line in February 2024, 4 minutes for Kajang Line in January 2024, and 5 minutes for Monorail Line in March 2025.

Mean Kilometres Between Failures

Mean Kilometres Between Failures (MKBF) is a service performance to measure the reliability of a railway system, derived from the distance trains travel before a failure (resulting in a delay of more than 5 minutes) occurs in a period of 12-months moving window. It is a Service Performance Reliability measured in adherence to EN 50126, an international railway standard.

In 2022, the MKBF recorded was between 151,000 km to 178,000 km for Ampang Line (AGL), Kelana Jaya Line (KJL), and Kajang Line (KGL), and 84,000 km for Monorail Line (MRL). Putrajaya Line (PYL) MKBF is currently under monitoring and the result will be shared once the 12-month moving window cycle is completed (in Third Quarter of 2023).

To ensure continuous improvement in delivering high service reliability to our passengers, Prasarana has set a target to achieve an MKBF of 1 million km for KJL, AGL and KGL respectively, and an MKBF of 150,000 km for MRL by the Third Quarter of 2026.

MKBF

As of August 2023 (update will be on monthly basis)

MKBF – Relevant Failure

As of August 2023 (update will be on monthly basis)

Failures which cause delays of more than 5 minutes and have impact on MKBF are recognised as relevant failures. An example of relevant failure is when a train stops moving for more than 5 minutes due to system failure as a result from faulty train component or signalling system failure.

The newly established Failure Review Panel (FRP) consisting of all key technical personnel is tasked to review, verify and analyse all of the recorded failures in a systematic order to ensure adequate measures are taken for improvement.

Lines	MKBF
Ampang Line	314,547 KM
Kelana Jaya Line	123,285 KM
Monorail Line	71,494 KM
Kajang Line	130,894 KM
Putrajaya Line	306,368 KM

Click image to enlarge

Note: The maximum allowable failure for 2023 is the threshold to achieve the 2023 MKBF target.

MKBF overview as of 30 June 2023

Lines
Kelana Jaya Line Ampang Line Monorail Line	As of 30 June 2023, LRT Kelana Jaya Line, LRT Ampang Line and Monorail are still within its MKBF targets for the year. Initiatives carried out by Rapid Rail for the respective lines, focusing mainly on key areas such as signalling & communications, rolling stock and track network, as well as deployment of Transit Officers (TO) for LRT Kelana Jaya Line are currently ongoing.
Kajang Line	For MRT Kajang Line, the line has recorded a total of 22 relevant failures as of 30 June 2023, against the 16 maximum allowable number of relevant failures for the year 2023. As previously reported, these failures are attributed to the unexpected degradation of parts caused by excessive vibrations and noise due to abnormal wheel wear of the train units. The wheel replacement programme to mitigate the failures is currently ongoing and on schedule. Deployment of Transit Officers (TO) onboard all trains throughout operating hours to aid service recovery, is also in progress.

On-going Initiatives to Improve Service Reliability

Lines	Initiatives	Remarks
Ampang Line	Intermediate Overhaul of 50 sets Ampang 6-Car Trains – carry out overhaul works for all train sub-systems	Involve all 50 trains Project Duration : 15 April 2022 - 14 December 2027 Status : Works for the 1st train (Pilot Train) is on-going.
Kelana Jaya Line	Carry out special programme to rectify systems with frequent failures 818 Trains’ VOBC Halted Troubleshooting Special Task (Tachometer, Cabling and Antenna) – carry out inspection and replacement of faulty tachometer, cable and antenna 818 Trains’ Track Inspection & Rectification Program – carry out inspection and rectification programme on track for 818 trains to reduce train vibration	Involve 27 trains (818 trains) Programme Duration : 7 May 2022 - 24 September 2023 Status : 25 of 27 trains completed on VOBC 7 of 27 trains completed on track
	Mid-Life Refurbishment of 818 Trains – carry out refurbishment, overhaul and upgrading of 818 train’s sub-systems	Involve 34 trains (818 trains) Programme Duration: January 2024 – January 2029 Status : Tendering Stage
	Overhaul of Track Assembly of 818 Trains – carry out overhaul of track sub-system	Involved 34 trains (818 trains) Programme Duration: June 2023 – October 2026 Status : Evaluation & Pre-Award Stage
Monorail Line	Rectification Works for Train 24 and Completion Works for Train 31 and Train 32 – To complete the remaining works for Train 24, Train 31 and Train 32	Involve 3 trains Project Duration: March 2024 – March 2025 Status : Pre-tender Stage
Kajang Line	Wheel replacement for all trains – carry out wheel replacement due to wheel had reached its minimum diameter earlier than expected.	Involve all 58 trains Programme Duration: October 2021 – January 2025 Status : 26 of 58 trains completed
	Level 4 and Level 5 train maintenance programme for all train sub-systems – overhaul and upgrade train sub-systems including replacing obsolete sub-systems as specified in the maintenance manual.	Involved all 58 trains Programme Duration: July 2024 – June 2027 Status : Procurement Stage

Service Disruption

This week (as of 24 September)

Lines	Disruption More Than 5 Minutes	Disruption More Than 15 Minutes
Ampang Line	0	0
Kelana Jaya Line	0	1
Monorail Line	0	0
Kajang Line	0	2
Putrajaya Line	0	1

Incident Summary

KELANA JAYA LINE

Train 52 encountered faulty during operation departing from Taman Melati Southbound.
Date & Time: 21 September 2023, 11128H ( > 15 minutes)
Location: Near Taman Melati Station (Southbound)

PUTRAJAYA LINE

Switch machine lost status.
Date & Time: 24 September 2023, 1300H ( > 15 minutes)
Location: Taman Equine Station (Northbound)

KAJANG LINE

Train stopped due to main air pressure below 6 bars.

a) Train: Train 19
Date & Time: 21 September 2023, 1257H ( > 15 minutes)
Location: Mutiara Damansara (Northbound)

b) Train: Train 11
Date & Time: 21 September 2023, 1830H ( > 15 minutes)
Location: Taman Midah Station (Southbound)

Trains Availability

Level of Service (LOS) indicates the number of fit trains in service to meet the headway requirement (interval time between trains) during peak hours

This Week (24 September)

Planned LOS

Actual LOS

Last Week (17 September)

Planned LOS

Planned LOS

Actual LOS

Average Peak-Hour Headway & Minimum Number of Trains

As of 24 September

Lines	Actual Headway	Target Headway
Ampang Line	5 Minutes (CBD) 10 Minutes (Non-CBD) 6 Minutes (Bandaraya - Sentul Timur) (24 trains)	3 Minutes (CBD) - by mid-November 2023 6 Minutes (Non-CBD) - by mid-November 2023 (37 Trains)
Kelana Jaya Line	4 Minutes (39 Trains)	3 Minutes - by end of October 2023 (48 Trains)
Monorail Line	7 Minutes (7 Trains)	5 Minutes - by Quarter 1 2025 (10 Trains)
Kajang Line	6 Minutes (30 Trains)	5 Minutes - by end of September 2023 (32 Trains) 4 Minutes - by end of January 2024 (36 Trains)
Putrajaya Line	5 Minutes (37 Trains)	5 Minutes (37 Trains)

Station Facilities Update

	Total Facilities	In Service Year To Date (Up to 24 September)	In Service Year To Date (Up to 17 September)
Ampang Line	116	115 (99.1%)	115 (99.1%)
Kelana Jaya Line	90	90 (100%)	90 (100%)
Monorail Line	3	3 (100%)	3 (100%)
	18	Under infrastructure upgrading project	Under infrastructure upgrading project
Kajang Line	110	110 (100%)	110 (100%)
Putrajaya Line	129	129 (100%)	129 (100%)

Remarks:

Ampang Line: 1 faulty (1 repaired, 1 new faulty). Rectification by OEM target to be completed by end October 2023 (1 nos)
Kelana Jaya Line: No issue
Monorail Line: No issue
Kajang Line: No issue
Putrajaya Line: No issue (Currently under Defects Liability Period (DLP) and monitored by Contractor)

	Total Facilities	In Service Year To Date (Up to 24 September)	In Service Year To Date (Up to 17 September)
Ampang Line	176	175 (99.4%)	173 (98.3%)
Kelana Jaya Line	157	156 (99.4%)	156 (99.4%)
Monorail Line	20	20 (100%)	20 (100%)
	1	Under infrastructure upgrading project	Under infrastructure upgrading project
Kajang Line	302	297 (98.3%)	298 (98.7%)
Putrajaya Line	251	251 (100%)	251 (100%)

Remarks:

Ampang Line: 1 faulty (2 repaired, 1 on-going rectification by OEM). Target to be completed by early October 2023 (1 nos)
Kelana Jaya Line: 1 faulty (1 repaired, 1 new faulty). Rectification by OEM target to be completed by end September 2023 (1 nos)
Monorail Line: No issue
Kajang Line: 5 faulty (1 repaired, 2 new faulty, 3 on-going rectification by OEM). Target to be completed by end September 2023 (5 nos)
Putrajaya Line: No Issue (Currently under Defects Liability Period (DLP) and monitored by Contractor)

	Total Facilities	In Service Year To Date (Up to 24 September)	In Service Year To Date (Up to 17 September)
Ampang Line	18,259	18,219 (99.8%)	18,219 (99.8%)
Kelana Jaya Line	25,604	25,526 (99.7%)	25,554 (99.8%)
Monorail Line	1,719	1,696 (98.7%)	1,702 (99.0%)
Kajang Line	41,099	40,997 (99.8%)	40,985 (99.7%)
Putrajaya Line	30,094	29,971 (99.7%)	29,961 (99.6%)

Remarks:

Ampang Line: 40 faulty (35 bulbs replaced, 35 new faulty, 5 on-going replacement)
Kelana Jaya Line: 78 faulty (31 bulbs replaced, 59 new faulty, 19 on-going replacement)
Monorail Line: 23 faulty (22 bulbs replaced, 28 new faulty)
Kajang Line: 102 faulty (87 bulbs replaced, 75 new faulty, 27 on-going replacement)
Putrajaya Line: 123 faulty (671 bulbs replaced, 661 new faulty). Currently under Defects Liability Period (DLP) and monitored by Contractor.

	Faulty Year To Date (Up to 24 September)	Faulty Year To Date (Up to 17 September)
Ampang Line	8	8
Kelana Jaya Line	5	14
Monorail Line	8	8
Kajang Line	24	24
Putrajaya Line	Under Monitoring	Under Monitoring

Remarks:

Ampang Line: Under infrastructure upgrading project. Target to be completed by July 2024.
Kelana Jaya Line: Under infrastructure upgrading project. Target to be completed by July 2024.
Monorail Line: Under infrastructure upgrading project. Target to be completed by July 2024.
Kajang Line: On-going rectification by MRTC
Putrajaya Line: Currently under Defects Liability Period (DLP) and monitored by Contractor

	Total Facilities	In Service Year To Date (Up to 24 September)	In Service Year To Date (Up to 17 September)
Ampang Line	379	368 (97.1%)	364 (96.0%)
Kelana Jaya Line	348	316 (90.8%)	338 (97.1%)
Monorail Line	34	32 (94.1%)	32 (94.1%)
Kajang Line	378	329 (87.0%)	331 (87.6%)
Putrajaya Line	246	242 (98.4%)	238 (97.2%)

Remarks:

Ampang Line: 9 cubicles and 2 urinals faulty (7 cubicles repaired. 2 cubicles and 1 urinal new faulty. 7 cubicles and 1 urinal under on-going rectification)
Kelana Jaya Line: 28 cubicles and 4 urinals faulty (6 cubicles and 1 urinal repaired. 25 cubicles and 4 urinals new faulty)
Monorail Line: 2 cubicles faulty (2 cubicles under on-going rectification)
Kajang Line: 28 cubicles and 21 urinals faulty (2 cubicles and 3 urinals repaired. 2 cubicles and 5 urinals new faulty. 26 cubicles and 16 urinals under on-going rectification)
Putrajaya Line: 3 cubicles and 1 urinal faulty (3 cubicles and 2 urinals repaired, 1 cubicle and 1 urinal new faulty. 2 cubicles under on-going rectification) Currently under Defects Liability Period (DLP) and monitored by Contractor.

Ridership
Load Factor
Service Reliability
Service Availability
Facilities Update

2023 Ridership Overview

28 M+

TOTAL

8 M+

AMPANG

4 M+

KELANA JAYA

0.8 M+

MONORAIL

3 M+

KAJANG

3 M+

PUTRAJAYA

Monthly Ridership

	Ampang Line	Kelana Jaya Line	Monorail Line	Kajang Line	Putrajaya Line	Total Ridership
January	4,319,239	5,465,184	1,207,697	4,557,793	640,429	16,190,342
February	3,616,881	5,350,230	1,311,483	4,392,381	541,466	15,212,441
March	4,308,679	6,489,551	1,580,507	5,525,715	2,036,718	19,941,170
April	3,338,686	5,399,898	1,377,627	4,908,411	2,137,546	17,162,168
May	4,094,851	6,067,411	1,439,986	5,444,245	2,543,049	19,589,542
June	4,143,689	5,940,788	1,453,674	5,405,343	2,542,969	19,486,463
August	4,482,065	6,583,736	1,601,305	5,906,244	3,099,685	21,673,035

Year	Ampang Line	Kelana Jaya Line	Monorail Line	Kajang Line	Putrajaya Line	Total
2019	65,147,222	94,657,974	12,535,738	63,952,805	N/A	236,293,739
2020	34,715,565	45,307,182	7,143,534	33,168,335	N/A	120,334,616
2021	21,938,973	25,123,614	4,226,329	19,573,010	N/A	70,861,926
2022	44,151,332	55,015,765	10,668,069	45,348,209	4,147,577	159,330,952

Remarks:

In overall, ridership in August 2023 was higher compared to July 2023 due to major events along the rail networks.

Average Daily Ridership

(Weekday, excluding public holidays)

711,385

Rapid Rail

YTD-Actual

Year	Average Daily Ridership
2019	768,251
2020	392,711
2021	222,601
2022	501,909

Lines	Year To Date (Up 22 September)	Weekly Variance Year to Date (22 September) vs. Year to Date (15 September)
Ampang Line	151,399	▲ 0.2%
Kelana Jaya Line	231,948	▲ 0.2%
Monorail Line	50,980	▲ 0.1%
Kajang Line	196,198	▲ 0.3%
Putrajaya Line	80,860	▲ 1.4%

Average Load Factor

Ratio of average passenger load versus passenger capacity during peak hours. Used to assess efficiency and measures the actual utilisation of passenger carrying capacity.

Year To Date (1 Jan 2023 - 22 September 2023)

66%

Month To Date (1 - 22 September 2023)

70%

Last Month (1 - 31 August 2023)

72%

2019

59%

Weekly Variance

Year to Date (22 September) vs. Year to Date (15 September)

This Week
44%
Last Week
44%

0%

This Week
123%
Last Week
117%

6%

This Week
64%
Last Week
65%

1%

This Week
79%
Last Week
79%

0%

This Week
48%
Last Week
47%

1%

Remarks:

Load Factor for Kelana Jaya Line and Putrajaya Lines show an increase while Monorail Line’s Load Factor decreases compared to last week. As for Ampang Line and Kajang Line Load Factor remain unchanged.
Headways are expected to improve by 3 minutes for Kelana Jaya Line in October 2023, 3 minutes (CBD) & 6 minutes (Non-CBD) for Ampang Line in February 2024, 4 minutes for Kajang Line in January 2024, and 5 minutes for Monorail Line in March 2025.

Mean Kilometres Between Failures

MKBF

As of August 2023 (update will be on monthly basis)

MKBF – Relevant Failure

As of August 2023 (update will be on monthly basis)

Lines	MKBF
Ampang Line	314,547 KM
Kelana Jaya Line	123,285 KM
Monorail Line	71,494 KM
Kajang Line	130,894 KM
Putrajaya Line	306,368 KM

Click image to enlarge

Note: The maximum allowable failure for 2023 is the threshold to achieve the 2023 MKBF target.

MKBF overview as of 30 June 2023

Lines
Kelana Jaya Line Ampang Line Monorail Line	As of 30 June 2023, LRT Kelana Jaya Line, LRT Ampang Line and Monorail are still within its MKBF targets for the year. Initiatives carried out by Rapid Rail for the respective lines, focusing mainly on key areas such as signalling & communications, rolling stock and track network, as well as deployment of Transit Officers (TO) for LRT Kelana Jaya Line are currently ongoing.
Kajang Line	For MRT Kajang Line, the line has recorded a total of 22 relevant failures as of 30 June 2023, against the 16 maximum allowable number of relevant failures for the year 2023. As previously reported, these failures are attributed to the unexpected degradation of parts caused by excessive vibrations and noise due to abnormal wheel wear of the train units. The wheel replacement programme to mitigate the failures is currently ongoing and on schedule. Deployment of Transit Officers (TO) onboard all trains throughout operating hours to aid service recovery, is also in progress.

On-going Initiatives to Improve Service Reliability

Lines	Initiatives	Remarks
Ampang Line	Intermediate Overhaul of 50 sets Ampang 6-Car Trains – carry out overhaul works for all train sub-systems	Involve all 50 trains Project Duration : 15 April 2022 - 14 December 2027 Status : Works for the 1st train (Pilot Train) is on-going.
Kelana Jaya Line	Carry out special programme to rectify systems with frequent failures 818 Trains’ VOBC Halted Troubleshooting Special Task (Tachometer, Cabling and Antenna) – carry out inspection and replacement of faulty tachometer, cable and antenna 818 Trains’ Track Inspection & Rectification Program – carry out inspection and rectification programme on track for 818 trains to reduce train vibration	Involve 27 trains (818 trains) Programme Duration : 7 May 2022 - 24 September 2023 Status : 25 of 27 trains completed on VOBC 7 of 27 trains completed on track
	Mid-Life Refurbishment of 818 Trains – carry out refurbishment, overhaul and upgrading of 818 train’s sub-systems	Involve 34 trains (818 trains) Programme Duration: January 2024 – January 2029 Status : Tendering Stage
	Overhaul of Track Assembly of 818 Trains – carry out overhaul of track sub-system	Involved 34 trains (818 trains) Programme Duration: June 2023 – October 2026 Status : Evaluation & Pre-Award Stage
Monorail Line	Rectification Works for Train 24 and Completion Works for Train 31 and Train 32 – To complete the remaining works for Train 24, Train 31 and Train 32	Involve 3 trains Project Duration: March 2024 – March 2025 Status : Pre-tender Stage
Kajang Line	Wheel replacement for all trains – carry out wheel replacement due to wheel had reached its minimum diameter earlier than expected.	Involve all 58 trains Programme Duration: October 2021 – January 2025 Status : 26 of 58 trains completed
	Level 4 and Level 5 train maintenance programme for all train sub-systems – overhaul and upgrade train sub-systems including replacing obsolete sub-systems as specified in the maintenance manual.	Involved all 58 trains Programme Duration: July 2024 – June 2027 Status : Procurement Stage

Service Disruption

This week (as of 24 September)

Lines	Disruption More Than 5 Minutes	Disruption More Than 15 Minutes
Ampang Line	0	0
Kelana Jaya Line	0	1
Monorail Line	0	0
Kajang Line	0	2
Putrajaya Line	0	1

Incident Summary

KELANA JAYA LINE

Train 52 encountered faulty during operation departing from Taman Melati Southbound.
Date & Time: 21 September 2023, 11128H ( > 15 minutes)
Location: Near Taman Melati Station (Southbound)

PUTRAJAYA LINE

Switch machine lost status.
Date & Time: 24 September 2023, 1300H ( > 15 minutes)
Location: Taman Equine Station (Northbound)

KAJANG LINE

Train stopped due to main air pressure below 6 bars.

a) Train: Train 19
Date & Time: 21 September 2023, 1257H ( > 15 minutes)
Location: Mutiara Damansara (Northbound)

b) Train: Train 11
Date & Time: 21 September 2023, 1830H ( > 15 minutes)
Location: Taman Midah Station (Southbound)

Planned LOS

Actual LOS

Average Peak-Hour Headway & Minimum Number of Trains

As of 24 September

Lines	Actual Headway	Target Headway
Ampang Line	5 Minutes (CBD) 10 Minutes (Non-CBD) 6 Minutes (Bandaraya - Sentul Timur) (24 trains)	3 Minutes (CBD) - by mid-November 2023 6 Minutes (Non-CBD) - by mid-November 2023 (37 Trains)
Kelana Jaya Line	4 Minutes (39 Trains)	3 Minutes - by end of October 2023 (48 Trains)
Monorail Line	7 Minutes (7 Trains)	5 Minutes - by Quarter 1 2025 (10 Trains)
Kajang Line	6 Minutes (30 Trains)	5 Minutes - by end of September 2023 (32 Trains) 4 Minutes - by end of January 2024 (36 Trains)
Putrajaya Line	5 Minutes (37 Trains)	5 Minutes (37 Trains)

Station Facilities Update

	Total Facilities	In Service Year To Date (Up to 24 September)	In Service Year To Date (Up to 17 September)
Ampang Line	116	115 (99.1%)	115 (99.1%)
Kelana Jaya Line	90	90 (100%)	90 (100%)
Monorail Line	3	3 (100%)	3 (100%)
	18	Under infrastructure upgrading project	Under infrastructure upgrading project
Kajang Line	110	110 (100%)	110 (100%)
Putrajaya Line	129	129 (100%)	129 (100%)

Remarks:

Ampang Line: 1 faulty (1 repaired, 1 new faulty). Rectification by OEM target to be completed by end October 2023 (1 nos)
Kelana Jaya Line: No issue
Monorail Line: No issue
Kajang Line: No issue
Putrajaya Line: No issue (Currently under Defects Liability Period (DLP) and monitored by Contractor)

	Total Facilities	In Service Year To Date (Up to 24 September)	In Service Year To Date (Up to 17 September)
Ampang Line	176	175 (99.4%)	173 (98.3%)
Kelana Jaya Line	157	156 (99.4%)	156 (99.4%)
Monorail Line	20	20 (100%)	20 (100%)
	1	Under infrastructure upgrading project	Under infrastructure upgrading project
Kajang Line	302	297 (98.3%)	298 (98.7%)
Putrajaya Line	251	251 (100%)	251 (100%)

Remarks:

Ampang Line: 1 faulty (2 repaired, 1 on-going rectification by OEM). Target to be completed by early October 2023 (1 nos)
Kelana Jaya Line: 1 faulty (1 repaired, 1 new faulty). Rectification by OEM target to be completed by end September 2023 (1 nos)
Monorail Line: No issue
Kajang Line: 5 faulty (1 repaired, 2 new faulty, 3 on-going rectification by OEM). Target to be completed by end September 2023 (5 nos)
Putrajaya Line: No Issue (Currently under Defects Liability Period (DLP) and monitored by Contractor)

	Total Facilities	In Service Year To Date (Up to 24 September)	In Service Year To Date (Up to 17 September)
Ampang Line	18,259	18,219 (99.8%)	18,219 (99.8%)
Kelana Jaya Line	25,604	25,526 (99.7%)	25,554 (99.8%)
Monorail Line	1,719	1,696 (98.7%)	1,702 (99.0%)
Kajang Line	41,099	40,997 (99.8%)	40,985 (99.7%)
Putrajaya Line	30,094	29,971 (99.7%)	29,961 (99.6%)

Remarks:

Ampang Line: 40 faulty (35 bulbs replaced, 35 new faulty, 5 on-going replacement)
Kelana Jaya Line: 78 faulty (31 bulbs replaced, 59 new faulty, 19 on-going replacement)
Monorail Line: 23 faulty (22 bulbs replaced, 28 new faulty)
Kajang Line: 102 faulty (87 bulbs replaced, 75 new faulty, 27 on-going replacement)
Putrajaya Line: 123 faulty (671 bulbs replaced, 661 new faulty). Currently under Defects Liability Period (DLP) and monitored by Contractor.

	Faulty Year To Date (Up to 24 September)	Faulty Year To Date (Up to 17 September)
Ampang Line	8	8
Kelana Jaya Line	5	14
Monorail Line	8	8
Kajang Line	24	24
Putrajaya Line	Under Monitoring	Under Monitoring

Remarks:

Ampang Line: Under infrastructure upgrading project. Target to be completed by July 2024.
Kelana Jaya Line: Under infrastructure upgrading project. Target to be completed by July 2024.
Monorail Line: Under infrastructure upgrading project. Target to be completed by July 2024.
Kajang Line: On-going rectification by MRTC
Putrajaya Line: Currently under Defects Liability Period (DLP) and monitored by Contractor

	Total Facilities	In Service Year To Date (Up to 24 September)	In Service Year To Date (Up to 17 September)
Ampang Line	379	368 (97.1%)	364 (96.0%)
Kelana Jaya Line	348	316 (90.8%)	338 (97.1%)
Monorail Line	34	32 (94.1%)	32 (94.1%)
Kajang Line	378	329 (87.0%)	331 (87.6%)
Putrajaya Line	246	242 (98.4%)	238 (97.2%)

Remarks:

Ampang Line: 9 cubicles and 2 urinals faulty (7 cubicles repaired. 2 cubicles and 1 urinal new faulty. 7 cubicles and 1 urinal under on-going rectification)
Kelana Jaya Line: 28 cubicles and 4 urinals faulty (6 cubicles and 1 urinal repaired. 25 cubicles and 4 urinals new faulty)
Monorail Line: 2 cubicles faulty (2 cubicles under on-going rectification)
Kajang Line: 28 cubicles and 21 urinals faulty (2 cubicles and 3 urinals repaired. 2 cubicles and 5 urinals new faulty. 26 cubicles and 16 urinals under on-going rectification)
Putrajaya Line: 3 cubicles and 1 urinal faulty (3 cubicles and 2 urinals repaired, 1 cubicle and 1 urinal new faulty. 2 cubicles under on-going rectification) Currently under Defects Liability Period (DLP) and monitored by Contractor.

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Rapid Rail Performance Update

2023 Ridership Overview

Monthly Ridership

Average Daily Ridership

2023

Average Load Factor

Weekly Variance

Ampang Line

This Week 44%Last Week44%

0%

Kelana Jaya Line

This Week 123%Last Week117%

6%

Monorail Line

This Week 64%Last Week65%

1%

Kajang Line

This Week 79%Last Week79%

0%

Putrajaya Line

This Week 48%Last Week47%

1%

Mean Kilometres Between Failures

MKBF

MKBF – Relevant Failure

Click image to enlarge

MKBF overview as of 30 June 2023

On-going Initiatives to Improve Service Reliability

Service Disruption

Incident Summary

Trains Availability

Ampang Line

This Week (24 September)

Last Week (17 September)

Kelana Jaya Line

This Week (24 September)

Last Week (17 September)

Monorail Line

This Week (24 September)

Last Week (17 September)

Kajang Line

This Week (24 September)

Last Week (17 September)

Putrajaya Line

This Week (24 September)

Last Week (17 September)

Average Peak-Hour Headway & Minimum Number of Trains

Station Facilities Update

Lifts

Escalators

Lightings

Leaking

Toilets (Cubicles and urinals)

2023 Ridership Overview

Monthly Ridership

Average Daily Ridership

2023

Average Load Factor

Weekly Variance

Ampang Line

This Week 44%Last Week44%

0%

Kelana Jaya Line

This Week 123%Last Week117%

6%

Monorail Line

This Week 64%Last Week65%

1%

Kajang Line

This Week 79%Last Week79%

0%

Putrajaya Line

This Week 48%Last Week47%

1%

Mean Kilometres Between Failures

MKBF

MKBF – Relevant Failure

Click image to enlarge

MKBF overview as of 30 June 2023

On-going Initiatives to Improve Service Reliability

This Week
44%
Last Week
44%

This Week
123%
Last Week
117%

This Week
64%
Last Week
65%

This Week
79%
Last Week
79%

This Week
48%
Last Week
47%

This Week
44%
Last Week
44%

This Week
123%
Last Week
117%

This Week
64%
Last Week
65%

This Week
79%
Last Week
79%

This Week
48%
Last Week
47%