Frequently Asked Questions

Find your answers here

List Of FAQs

Below are the list of FAQs (Frequently Asked Questions) for your reference.

Please send us an enquiry through social media channels such as Facebook, Twitter, or email us at suggest@rapidkl.com.my if your answer isn’t listed here.

How to Travel With Us?

Our rail and bus services operate 7 days a week from 6am to 12am. Rush hour on weekdays range from 7am to 9am and 5pm to 7pm. Depending on where you are heading, keep a lookout for our Rapid signage. When it comes to traveling on the LRT, Monorail, BRT and MRT, be sure to remember the station name, line name or colour.

DOWNLOAD KLANG VALLEY INTEGRATED TRANSIT MAP

Timely Frequencies

Make your daily travels more manageable knowing when the next train is arriving.

Rail Lines	Peak-Hour Headway
Ampang Line	6 minutes
Sri Petaling Line	6 minutes
Kelana Jaya Line	3 minutes
KL Monorail Line	7 minutes
MRT Kajang Line	5 minutes
MRT Putrajaya Line	5 minutes

Road traffic can be challenging in particular during peak hours. Our skillful bus captains do their best to maintain a consistent frequency with your safety in mind at all times.

Buses	Peak-Hour Frequency
In-Town	15-20 minutes
Bus Rapid Transit (BRT) - Sunway	6 minutes

Covered Connections and Exit Ways

Most of our train stations have underground connections to major shopping malls like Suria KLCC, Avenue K, MyTown, IKEA Cheras and covered walkways to Berjaya Times Square, Nu Sentral, EkoCheras Mall and KL Sentral.

Colour Coded Services

Identify which Rapid services you wish to travel on by familiarizing yourself with the coloured icons.

Services	Line	Operating Hours
LRT	Kelana Jaya	Train services begin at 6.00am daily and end before 12.00am. On special days, we may even extend our services up till 1.00am. Find out more about LRT services.
LRT	Sri Petaling	Train services begin at 6.00am daily and end before 12.00am. On special days, we may even extend our services up till 1.00am. Find out more about LRT services.
LRT	Ampang	Train services begin at 6.00am daily and end before 12.00am. On special days, we may even extend our services up till 1.00am. Find out more about LRT services.
Monorail	KL Monorail	Train services begin at 6.00am daily and end before 12.00am. On special days, we may even extend our services up till 1.00am. Find out more about Monorail services.
MRT	Kajang	MRT services begin from 6.00am to 10:55pm (depending on the respective stations). Find out more about MRT services.
MRT	Putrajaya	MRT services begin from 6.00am to 10:55pm (depending on the respective stations). Find out more about MRT services.
Bus	In-Town	A cost effective option to travel on from 6.00am to 12.00pm. Fares for in-town buses are charged based on zones. Feeder buses only cost RM1.00. Find out more about Bus services.
BRT	Sunway	Connect via LRT station USJ 7 or Setia Jaya Komuter station and explore Sunway township on a dedicated elevated bus track. Service begins from 6.00am to 12.00am. Find out more about BRT services.

When Taking the Train

Ticket Vending Machine (TVM)

If you don’t have a travel card, you can purchase your travel tokens at our touchscreen TVMs. You may select your rail lines and destination. Fares are also stated on the screen.

Selecting Your Gates

If you are traveling with large luggage or using a red token, go to the special lane gate to enter and exit stations.

Enter only at gates with a green ‘tick’ and not a red ‘cross’.

Entering Gates

Tap your travel card or token on the reader until you hear the beep sound. You can also view your balance on the screen. Enter through the gates once the gate flaps open.

To exit, drop the token into the slot until the gate flaps open. Tap at the reader if you are using a travel card until you hear the beep sound.

Heading to the Platform

Refer to the sign before the escalators to know where you are going. The sign will also indicate the end station. Be sure you are on the correct platform before boarding the train.

Boarding the Train

Always stand behind the yellow line at platforms. To board train, queue up as per arrow indicators and allow passengers to alight the train before getting on. There is no need to rush or push.

A beeping sound will indicate doors are closing. Ensure you stand clear of closing doors at all times.

Onboard the Train

Listen to the announcement and refer to the information display above the doors. You can also peek through the windows to see which station you are at.

When Taking the Bus

Knowing Your Destination

End stop of bus routes is displayed at the top front of buses. At most bus hubs, a public information display is available to check on bus number, route and estimated time of arrival and departure.

Rapid KL Bus Routes

Rapid Penang Bus Routes

Rapid Kuantan Bus Routes

Waiting for the Bus

Remember to always queue at bus stops and wait for the bus to come to a halt before trying to come onboard. There is no need to push and put your life at risk.

Boarding the Bus

Use the front doors to enter onto the bus. If you are paying your fare by cash, do ensure you have exact change and make sure you get a ticket. There can be inspectors onboard performing routine checks.

Onboard the Bus

Seats for those with special needs are clearly indicated with stickers on walls and windows of the bus. Give them priority. Hold on to hand rails if you are standing.

Getting off

Before getting off, remember to tap your travel card at the card reader near to the back door of the bus until you hear the beep sound. If you forget, it may be troublesome when you ride the bus again.

FAQ: My50 Unlimited Travel Pass

Updated as at 27 December 2021, 7:00pm

The My50 unlimited travel pass (My50) offers unlimited rides on all services operated by Prasarana in Klang Valley for 30 consecutive days.

For Pulau Pinang, the My50 will be the My50 Mutiara Pass and is valid on all Rapid Penang bus services.

GENERAL INFO:

1. What is My50 and what are its benefits?

My50 is an unlimited travel pass that offers 30 days unlimited rides on Rapid KL LRT, MRT, Monorail, BRT, Rapid KL bus and MRT feeder bus services in Klang Valley. For Pulau Pinang, My50 Mutiara Pass offers 30 days unlimited rides for all Malaysians on Rapid Penang bus services. For Kuantan, My50 is not available for Rapid Kuantan services.

2. What is the eligibility criteria to purchase My50?

You must be a Malaysian citizen with a valid MyKad or MyTentera, to be eligible to purchase the My50 in Klang Valley and Pulau Pinang for Mutiara Pass.

3. What is the price of My50?

The price for a My50 pass is RM50.

4. When will My50 be made available for purchase?

My50 will be available for purchase from 1 January 2022 to 31 December 2025.

5. Where can I purchase My50?

You can purchase My50 from Rapid KL Customer Service Counters located at:

(i) All LRT stations

(ii) All MRT stations

(iii) All Monorail stations

(iv) All BRT stations

(v) Selected Rapid KL Bus Hubs as listed below:

a. Pasar Seni

b. Chow Kit

c. KLCC

d. Sri Nilam

e. Puchong Utama

f. Pearl Point

g. Sunway Pyramid

h. Greenwood

i. Seksyen 2 Shah Alam

(vi) Rapid Penang Kioks as listed below:

a. Komtar

b. Weld Quay (Terminal B)

c. Penang Sentral

d. Bukit Jambul

e. Ibu Pejabat Rapid Penang (Lorong Kulit)

f. Kompleks Dato’ Kailan (Kepala Batas)

g. Balik Pulau

h. Bukit Mertajam

6. How do I purchase My50 at Klang Valley?

(i) Please make sure your MyKad or MyTentera has Touch ‘n Go function.

(ii) Bring your MyKad or MyTentera to any Rapid KL Rail Customer Service Counters or selected bus hubs above and ensure a minimum of RM55 purse value in your MyKad/MyTentera. If your purse value is insufficient, you have to reload a minimum amount of RM60 onto your MyKad or MyTentera first. After deduction of RM0.50 reload fee, the RM9.50 will be stored in your Touch ‘n Go purse value. The balance will not be deducted once your pass has been activated, unless you use it for other transactions (toll, retails outlets, parking, etc);

(iii) Do consider or decide ahead of time the date you wish to “activate” or start using the pass. My50 will be activated once it touches the gate and it will be considered as Day 1. You may also request for auto renewal at any Rapid KL Rail Customer Service Counters or selected bus hubs above. When you opt for auto-renewal of your My50, you may reload your MyKad or MyTentera Touch ‘n Go at any premises or retail outlets with Touch ‘n Go reload facilities in subsequent months. Kindly ensure the amount in your purse value is maintained at minimum RM55 for the pass to be auto renewed.

7. How do I purchase My50 Mutiara Pass at Pulau Pinang?

(i) Bring your MyKad or MyTentera to any Rapid Penang Kiosks in Pulau Pinang mentioned above to purchase the My50 Mutiara Pass.

(ii) Do consider or decide ahead of time the date you wish to “activate” or start using the pass. My50 Mutiara Pass will be activated once it touches the bus card reader when you are using Rapid Penang bus services. Auto-renewal service for Rapid Penang is still unavailable.

8. When can I start using My50?

You can start using My50 from 1 January 2022.

9. Is there a subscription fee to My50?

There is no subscription fee for My50. You only need to pay the price of the pass, which is RM50. However, you still need to maintain the minimum* purse value of RM5 in your MyKad or MyTentera Touch ‘n Go.

*The minimum purse value need not be topped-up monthly unless you have used the value for other payment.

10. Will I be issued a new Touch ‘n Go card when I purchase My50?

No. For Rapid KL users, My50 will be activated in their MyKad or MyTentera only. For Rapid Penang, My50 pass will be activated through the My50 Mutiara Pass.

11. Can I purchase My50 on my normal Touch ‘n Go card?

No, My50 pass is only available on MyKad and MyTentera that has Touch ‘n Go function. For Rapid Penang, My50 can only be purchased through My50 Mutiara Pass.

12. I am a student, below 12 years of age. My identity card, MyKid, is not equipped with Touch ‘n Go function. How do I apply for My50?

Students below 12 years of age may first apply via online for the MyRapid Student Concession Card. Upon collecting your concession card at any of the preferred station, you may purchase My50 at Rapid KL Customer Service Counters. The activation of the pass will be in your concession card. For Rapid Penang, students below 12 years of age can purchase their My50 Mutiara Pass at any Rapid Penang kiosks in Pulau Pinang.

13. What about other concession card holders i.e., Senior Citizens, OKU, Students above 12 years of age, can we purchase/ activate My50 using the current concession cards?

Other concession card holders must purchase My50 using MyKad/MyTentera for Rapid KL users whilst for Rapid Penang users, you have to purchase My50 Mutiara Pass.

14. What is the validity period of My50?

The validity period is 30 consecutive days (including weekends). You can choose to set the first date of your pass during purchase, or you can leave it open, and the first tap at the rail fare gate or card reader of Rapid KL or Rapid Penang bus will be the first date of your pass.

15. How far in advance can I purchase My50?

You can purchase it 30 days in advance. You must activate your pass within 30 days after purchase. Failure to activate your My50 pass within the 30-day period will see the pass automatically expire and no refund will be given.

16. Can I transfer my My50 to others?

No, My50 is activated in your MyKad or MyTentera for Rapid KL and Mutiara Pass for Rapid Penang, which is non-transferable.

17. Do I still need to maintain the minimum purse value for my Touch ‘n Go on my MyKad or MyTentera for Rapid KL and MyRapid on My50 Mutiara Pass for Rapid Penang?

Yes, you still need to maintain the minimum purse value for your Touch ‘n Go and MyRapid which is RM5.

18. I only use Rapid KL rail network. Is there an unlimited monthly travel pass for rail only?

No, we do not have an unlimited monthly travel pass which is solely for rail services.

19. Can I use My50 at Rapid Penang or Rapid Kuantan?

Currently, if you purchase My50 in Klang Valley, it is only valid for unlimited rides on Rapid KL rail and bus network in Klang Valley only. The same goes to My50 Mutiara Pass. The pass is only valid for unlimited rides on bus network in Pulau Pinang only. My50 is not applicable for Rapid Kuantan.

20. Can I use My50 at KTM Komuter or ERL?

My50 is only valid for Rapid KL network of rail and bus in Klang Valley and Pulau Pinang.

21. I am a subscriber (Smart 7/ Smart 30 / My30). Can I purchase My50?

You may purchase My50 only if your Smart package is activated on a generic Touch ‘n Go card. If your Smart package is activated on your MyKad or MyTentera, you can only purchase My50 after your Smart 7 / Smart 30 / My30 package has expired.

22. I still have remaining days on my Smart 7/ Smart 30/ My30. Can I migrate the remaining days into the new My50?

No, you cannot migrate the remaining days of your Smart 7/ Smart 30/ My30 into your My50. You can continue using your existing pass until expired.

23. Can I still enjoy the flat rate at Rapid KL Park n Ride facilities at LRT or MRT, after I activate My50?

Yes, you can still enjoy the flat rate at the LRT and MRT Park n Ride facilities when you take the LRT/MRT/Monorail/BRT services, but you must tap your MyKad or MyTentera that has been activated with My50 at the Park n Ride entry/exit and use the same MyKad or MyTentera when you ride the train or bus.

WHAT TO DO BEFORE I PURCHASE My50?

1. How will I know if my MyKad or MyTentera Touch ‘n Go chip is functional?

You can verify its chip functionality prior to purchasing the pass by:

(i) Reloading it with any amount, at any Touch ‘n Go reload points (petrol stations, convenient stores, Rapid KL Customer Service Counters, etc). If the reload is successful, the Touch ‘n Go chip in your MyKad or MyTentera is functional; or

(ii) Checking it at any Touch ‘n Go or Rapid KL Customer Service Counters.

2. What if the Touch ‘n Go chip in my MyKad/ MyTentera* is not functional?

You will need to get your MyKad replaced at any National Registration Department counter (Jabatan Pendaftaran Negara) before purchasing My50.

*The replacement process for MyTentera is subject to the terms and conditions set by the Ministry of Defence, Malaysia.

3. To purchase My50, do I need to have some value in my MyKad or MyTentera for Rapid KL and My50 Mutiara Pass for Rapid Penang?

Yes, you will need to have a minimum of RM55 in your MyKad/MyTentera for Rapid KL and My50 Mutiara Pass for Rapid Penang (RM50 for My50 and RM5 for minimum purse value).

4. Will I be charged Sales & Service Tax (SST) when I purchase My50?

Sales and Service Tax (SST) will not be charged when you purchase My50 at any Rapid KL Customer Service Counters, selected bus hubs and Rapid Penang kiosks.

5. I have purchased the pass using my MyKad that only has one photo on the front. Should I upgrade it to the new MyKad, the one with two photos, before I start using the pass?

All MyKad with Touch ‘N Go function is able to accept My50. If you have successfully purchased your My50 in your MyKad with one photo in the front, you are strongly advised to utilize the pass in the existing MyKad first, before upgrading it to the new MyKad with two photos.

WHAT TO DO AFTER I HAVE PURCHASED My50?

1. What if my MyKad / MyTentera* is FAULTY AND UNREADABLE after I have purchased My50?

You need to get your MyKad replaced at any National Registration Department (Jabatan Pendaftaran Negara’s (JPN) counter.

*The replacement process for MyTentera is subject to the terms and conditions set by the Ministry of Defence, Malaysia.

You can request for refund for the balance of days of your My50 by submitting your documents to My50 refund portal at www.myrapid.com.my. The balance of days will be converted into cash value. Refund request must be submitted within 3 months from date of purchase or renewal of My50. The information/ documents required for refund are:

(i) MyKad MFG number (can be obtained from the Slip Pengembalian Nilai TNG from JPN or the purchase/ renewal receipt issued by Rapid KL)

(ii) Bank name

(iii) Bank account number

(iv) Purchase or Renewal receipt

(v) Slip Pengembalian Nilai TNG from JPN (applicable for MyKad)

2. What if my MyKad/MyTentera, My50 Mutiara Pass is FAULTY BUT READABLE after I have purchased My50?

If your MyKad/ MyTentera is faulty but readable, the balance of days of your My50 which you have purchased in the previous MyKad/MyTentera will need to be transferred into your generic Touch ‘N Go card. Once that pass has expired, you will need to purchase/ renew in the new MyKad/MyTentera that you have received from JPN. Whilst for My50 Mutiara Pass, you can use the same card if it is still readable.

3. What about the refund for my Touch ‘n Go purse value?

You can contact Touch ‘n Go Careline at 03 – 2714 8888 or visit any Touch ‘n Go HUB to request for refund.

4. What if I lose my MyKad/ MyTentera* after I have purchased My50?

You will need to make a police report and apply for a new MyKad at any Jabatan Pendaftaran Negara’s (JPN) counter. However, we do not accept refund request for My50 for loss of MyKad or MyTentera.

*The replacement process for MyTentera is subject to the terms and conditions set by the Ministry of Defence, Malaysia.

5. Where can I get my refund for My50 from? How long will the refund process take?

The refund will be credited into your bank account based on the details given when you submit your refund request, within 30 days.

6. Can I get an immediate refund for My50?

No, you cannot get an immediate refund. This is due to the internal validation processes that will be involved in all refund requests.

7. When should I renew my My50?

You must renew your My50 seven (7) days before or seven (7) days after its expiry.

8. How do I renew my My50?

You have 2 options:

(i) You can personally go to any Rapid KL rail Customer Service Counters, selected Bus Hubs and Rapid Penang Kiosks; or

(ii) Rapid KL users can activate for auto-renewal and only need to make sure the card has adequate value in the subsequent months.

9. How does the auto-renewal function work?

Auto-renewal feature is activated upon request. Once the auto-renewal feature is activated, your My50 will be automatically renewed seven (7) days before or seven (7) days after the expiry, as long as you have sufficient amount as per the renewal price in your Touch ‘n Go purse value. For My50, the amount in the purse value must not be less than RM55. The minimum balance of RM5 for usage at Rapid KL rail and bus services must always be maintained. You can only select for auto-renewal only when you have an activation date set for your My50 during your first purchase.

10. Can I de-activate the auto-renewal function? How?

Yes, you can de-activate the auto-renewal function at any Rapid KL Customer Service Counters or bus hubs. Our Rapid KL personnel will be happy to assist you.

11. How do I check the balance of days of my My50?

The balance of days of your My50 will be displayed on the screen at the fare gates when you tap out from any LRT, Monorail and BRT stations, or on the card reader when you tap out from Rapid KL bus or MRT feeder bus. For MRT, the expiry date of your pass will be displayed on the screen at the fare gates. Alternatively, you can go to any Rapid KL Customer Service Counters and selected Bus Hubs and Rapid Penang kiosks to check your balance of days.

12. Can I terminate my My50 before it expires?

No, you cannot terminate your My50 before it expires.

13. Can I renew my My50 at any Touch ‘n Go Self-Service Kiosk (SSK)?

No. You can only renew your My50 only at Rapid KL Customer Service Counters and selected Bus Hubs. However, you can reload your Touch ‘n Go on your MyKad at any Touch ‘n Go reload points.

14. How quickly will my MyKad be replaced?

Applicants who choose to collect their MyKad at the Jabatan Pendaftaran Negara (JPN) Putrajaya Headquarters, State JPN, UTC and selected branches may do so within 45 minutes. Those who choose to collect it at any JPN branch offices in Peninsular Malaysia will be able to do so within five (5) working days. Any JPN branch offices in Sabah, Sarawak or Labuan will have the card ready for collection within seven (7) working days.

This charter on issue of the MyKad applies only to applications by Malaysian citizens and applications that have no complications. (Source: Jabatan Pendaftaran Negara)

15. Is there a fee to replace my MyKad if its physical condition is bad?

If the chip is damaged within the first year not deliberately or through misuse, a replacement card will be issued at no charge, but if the card is more than a year old, then a replacement fee of RM10 will be imposed. (Source: Jabatan Pendaftaran Negara)

For more information and enquiries, please email us at suggest@rapidkl.com.my or Contact Us at 03-7885 2585 on Mondays to Sunday, from 6.00am to 12.00am.

FAQ: Bus Services In Putrajaya By Rapid KL

Updated as at 30 December 2022, 5:00 pm

GENERAL INFO:

1. What is the Nadiputra bus service?

The Nadiputra bus service is a stage bus services that operates in Putrajaya, operated by Rapid Bus Sdn Bhd.

2. When will this bus service start?

This bus service will operate from 1 January 2023.

3. What are the operating hours for this bus service?

Monday – Friday:
6.30 am – 8.00 pm

Saturday, Sunday & public holiday:
7.00 am – 8.00 pm

4. What are the peak hours and non-peak hours for this bus service?

Peak Hours:
6.30 am – 9.00 am
4.30 pm – 6.00 pm

Non-peak Hours:
9.00 am – 4.30 pm
6.00 pm – 8.00 pm

5. What is the frequency of this service?

Peak Hours:

10 minutes (for route P101)
20 minutes (for route P102 – P108)

Non-peak Hours:

30 minutes (for route P101)
40 minutes (for route P102 – P108)

Saturday, Sunday and public holiday: 45 minutes for all routes.

This frequency is subject to the current traffic conditions.

6. How many routes are there for this bus service?

There are seven (7) routes for this bus service.

7. What are the bus routes for this service?

The bus routes are as follows:

8. How much is the fare for this bus service?

Free for route P101.

RM1.00 for route P102 – P108.

9. What is the mode of payment?

Cashless payment mode using Touch ‘n Go or MyRapid Concession card (for senior citizen, people with disability or students) only.

10. Are there any discounts for senior citizens, disabled persons, or students?

Yes, a 50% discount is given to MyRapid Concession Card holders (senior citizens, people with disability or students) only.

11. How to apply for this MyRapid Concession Card?

For more information or application of MyRapid Concession Card, please visit www.myrapid.com.my/our-products/concession-cards/

12. Can I use the Unlimited Travel Pass (My50) for this service?

No, it cannot be used at this time

13. Where can I reload my Touch 'n Go card?

You can reload your Touch ‘n Go card at over 14,000 reload touchpoints across Peninsular Malaysia.

For list of reload locations, please refer at https://www.touchngo.com.my/consumer/toll/card/reload-your-card/

14. Is there a bus route to the nearest MRT station?

There is no bus route to the nearest MRT station currently.

15. Is there any specific general line that I can contact should I have any enquiries with regards to this bus service operation?

Rapid KL Helpline: 03-7885 2585

Operating hours are as follows:

Monday – Sunday: 6:00 am to 12:00 am.

Email: suggest@rapidkl.com.my

Download the dual-language FAQ PDF from this LINK.

FAQ: Rapid Mobility

Updated as at 12 July 2024, 5:00pm

GENERAL INFO:

1. What is Rapid Mobility?

Rapid Mobility is an additional service by Rapid Bus aim to provide valuable experiences to customers with disabilities, especially to those with mobility aids, such as wheelchairs.

The vehicles are fitted with hydraulic lift enabling passengers in wheelchairs to be waded directly into the van and transported to their destination.

This van is designed for a ‘door to door’ exclusive service within the Klang Valley.

We offer our customers the best quality of service and comfortable journey.

2. What is the service coverage area?

Shah Alam, Kajang, Seri Kembangan, Cheras, Subang Jaya, Petaling Jaya, Ampang, Selayang, Kuala Lumpur.

3. What is the rate?

RM7.00 per trip for 2 passengers (1 disabled passenger + 1 assistant)

4. What other charges do passengers have to pay?

Toll & parking payment will be borne by the passenger.

5. What is the mode of payment for this service?

Payment is to be made via DuitNow QR or CASH only.

6. Can I use My50 Monthly Pass or the Concession Card for this service?

No.

7. Do I need to make any early reservations?

Yes, at least 3 working days before the usage date, and subject to availability base on first come first serve basis.

8. What is the service operating hours?

Monday to Friday only, 7:00 am until 4:00 pm.

(This service is not available on Saturday, Sunday, and Public Holidays)

9. How many wheelchairs can fit in the van?

Can fit up to three (3) normal wheelchairs. For more comfort only two (2) wheelchairs are suitable. (Wheelchair not provided)

10. How many caretakers can accompany?

Maximum of three (3) caretakers (1 caretaker per 1 disable passenger)

11. How many vehicles does Rapid Mobility Van provide?

Two (2) vans.

12. How do I book Rapid Mobility services?

Contact 03 – 8732 3000 ext. 103,

Monday until Friday only, 8:30 am until 5:00 pm

(Except Saturday, Sunday and Public Holiday)

13. Is bed allowed to board the van for patient to receive treatment in hospital?

No.

FAQ: Rapid Mobility Service In Penang

Updated as at 12 July 2024, 5:00pm

GENERAL INFO:

1. What is Rapid Mobility?

Rapid Mobility is an additional service by Rapid Bus aim to provide valuable experiences to customers with disabilities, especially to those with mobility aids, such as wheelchairs.

The vehicles are fitted with hydraulic lift enabling passengers in wheelchairs to be waded directly into the van and transported to their destination.

This van is designed for a ‘door to door’ exclusive service within the Penang Island.

We offer our customers the best quality of service and comfortable journey.

2. What is the service coverage area?

Penang Island only.

3. What is the rate?

RM7.00 per trip for 2 passengers (1 disabled passenger + 1 assistant)

4. What other charges do passengers have to pay?

No additional charges will be imposed as there is no toll on the island, and drivers will pick up and drop off customers without parking. However, any parking charges will be borne by the passenger

5. What is the mode of payment for this service?

Payment is to be made via DuitNow QR or CASH only.

6. Can I use My50 Monthly Pass or the Concession Card for this service?

No.

7. Do I need to make any early reservations?

Yes, at least 3 working days before the usage date, and subject to availability base on first come first serve basis.

8. What is the service operating hours?

Monday to Sunday, 8:00 am until 9.30 pm. (Including Public Holiday)

9. How many wheelchairs can fit in the van?

Four (4) wheelchairs depending on the size. (Wheelchair not provided)

10. How many caretakers can accompany?

Maximum of three (3) caretakers are allowed.

11. How many vehicles does Rapid Mobility Van provide?

Four (4) vans

12. How do I book Rapid Mobility services?

Contact 04 – 2381 214,

Daily from 8:30 am to 11.30 pm

13. Is bed allowed to board the van for patient to receive treatment in hospital?

Beds are not allowed to board the van.

FAQ: Cashless for MRT Feeder Bus

Updated as at 21 March 2024, 1:00 pm

GENERAL INFO:

1. What is cashless payment?

Cashless payment system is an electronic payment method that does not use any physical money. The transaction/payment takes place via a cashless card that you need to preload before using.

2. Why should l convert to cashless payment mode instead of just paying by cash? What are the benefits?

Cashless fare payment system is a faster, secure and convenient way of paying the bus fare by simply tapping your cashless card on the reader when boarding and alighting from the bus. It speeds up your time while boarding and exiting the bus.

Don’t forget to tap in your cashless card when you board the bus and tap out the when you’re exiting the bus.

3. Where can l get the cashless card?

We are using cashless card operated by Touch ‘n Go system. You can purchase at Rapid KL customer service office located at all LRT, MRT and Monorail stations or from Touch ‘n Go Hubs and selected petrol stations.

4. Can l use MyRapid Touch ‘n Go card or MyKad to pay for my bus fare?

Yes. You can use a MyRapid Touch ‘n Go card or MyKad to pay for your fare.

5. Where can I purchase a Touch ‘n Go card?

Touch ‘n Go cards can be purchased at Rapid KL customer service offices located at all LRT, MRT and Monorail stations. You can also purchase at Touch ‘n Go Hubs and Touch ‘n Go SPOTs at selected petrol stations.

Do note that when you purchase MyRapid Touch ‘n Go card at Rapid KL customer service office, the cost is RM 15.00 (RM5.20 is card price and RM9.80 is purse value).

6. Where can l reload my card?

Reload facilities are available at all LRT, MRT, and Monorail customer service offices.

However, there is additional service fee of RM0.50 charged for each reload transaction over the counter. To avoid the additional service fee, customers can reload their card at Touch ‘n Go reload kiosk at selected LRT stations, reload machines at all MRT stations, Touch ‘n Go hubs, Touch ‘n Go sales counter operated by Touch ‘n Go.

7. How do l check the balance of my card?

You can check the card balance at all LRT, Monorail and MRT customer service offices. You can track your card transactions from Touch ‘n Go e-statement.

Customer will be able to obtain their e-statement via Touch ‘n Go Portal at https://tngportal.touchngo.com.my or download Touch ’n Go mobile application for a quick balance check.

8. Do I need to have a minimum balance in my card?

Yes, please make sure you have a minimum balance of RM3.00 purse value before board bus and RM5.00 before you ride train.

9. How do I use the card?

Simply tap your card on the Touch ‘n Go reader as you board the bus and the maximum fare of the route travelled will be deducted from your card.

When you tap out your card before disembark the bus, the system automatically calculates your exact fare. This fare is displayed on the reader, and the balance is refunded into the card.

10. Can I pay for multiple passengers with one card?

Yes, you can use one Touch ‘n Go card for multiple boarding payments (maximum 10 passengers per card). However, please inform the Bus Captain in advance when boarding the bus before you tap the card at the reader.

Multiple passengers must exit the bus at the same destination and please make sure you have sufficient balance of purse value for multiple payments before you board the bus.

11. What if I forgot to tap out my card?

Maximum fare will be charged if you do not tap out when disembarking the bus.

12. What if I have insufficient balance in my card when I Tap In onboard bus?

The bus card reader will alert ‘error’ if you have insufficient balance in your card. Therefore, you won’t be able to ride the bus until you reload your card.

Make sure you have a minimum of RM3.00 purse value before you Tap your card onboard bus.

13. What do I do if I lost the card or of the card is stolen?

For lost card, customers can contact Touch ‘n Go Careline at 03-2714 8888, connect via Facebook and Twitter @MyTouchnGo, log on to Touch ‘n Go e-Customer Service at www.touchngo.com.my .

14. What happened to my money if I lost the card?

We strongly encourage customer to register their card with Touch ‘n Go when they receive it to protect the card balance.

When the card is lost, customers can contact Touch ‘n Go Careline at 03-2714 8888, connect via Facebook and Twitter @MyTouchnGo, logon to Touch n Go e-Customer Service at www.touchngo.com.my for refund on the card balance.

15. I’m a senior citizen/ disabled (OKU) /student, do I enjoy the 50% discount fare?

Yes, you are eligible to enjoy the 50% discount fare. You will need to apply for MyRapid Touch n’ Go Concession Card. Online application is available at https://myrapid.com.my/our-products/concession-cards/

16. Where is the collection point for MyRapid Touch ‘n Go Concession Card?

During concession card online application, you can select your preferred collection point. There are 4 collection points: –

1. Hang Tuah LRT Station
2. Bandar Tun Hussien Onn MRT Station
3. SunU- Monash BRT Station
4. Pasar Seni Concession Card Counter (located at Pasar Seni Bus Hub)

17. What if I have a query with the bus transaction?

You may contact Rapid KL Helpline at 03-7885 2585 for assistance.

Details as below: Monday to Sunday: 6am to 12am

In case you missed us during this time, you may reach us on social media channels or email to suggest@rapidkl.com.my

18. What happen when the bus card reader is faulty?

We take every step to ensure the bus reader is in good working condition before the bus is allow to operate. However, if the reader is faulty, our Bus Captain will return the bus to the depot to minimize inconvenience to our commuters.

19. What should I do if the bus card reader is faulty when I want to Tap Out?

You may contact Rapid KL Helpline at 03-7885 2585 for refund process.

Details as below: Monday to Sunday 6am to 12am

In case you missed us during this time, you may reach us on social media channels or email to suggest@rapidkl.com.my

20. What happened if I do not have a cashless card when boarding the bus?

You won’t be able to ride the bus without a cashless card. Therefore, you must purchase the card at Rapid KL customer service office located at all LRT, MRT and Monorail stations or from Touch ‘n Go Hubs and selected petrol stations.

21. What if the bus I was on were to break down? Do I need to Tap In again when I board the replacement bus?

Yes. You need to Tap In again when you board the replacement bus and there will not be any double-charged.

22. How does cashless reduce queues and improve on delays?

By using cashless fare payment to pay for your fare, there is no fumbling for cash, holding up the line of commuters wanting to get on the bus. Commuters can get on board the bus faster and depart on time.

23. I need time to adapt to this new cashless payment mode, do you have a grace period for the customers?

Only concession card holder will be given a grace period til 28th February 2019 to convert cashless payment system.

24. Where can I channel my feedback if I have a question about the cashless?

Customers can contact Rapid KL Helpline at 03-7885 2585 for assistance.

Details as below: Monday to Sunday: 6am to 12am.

In case you missed us during this time, you may reach us on social media channels or email to suggest@rapidkl.com.my .

FAQ: 100% Cashless for Rapid KL Bus

Updated as at 21 March 2024, 12:00 P.M.

GENERAL INFO:

1. When is Rapid KL buses starting the cashless payment mode?

The cashless payment mode will be by stages and by corridor: –

1) Ampang – 15 April 2019
2) Cheras, Sungai Besi, Jalan Klang Lama – 29 April 2019
3) Damansara, Jalan Ipoh, Jalan Pahang – 13 May 2019
4) Lebuhraya Persekutuan – 27 May 2019

2. Which bus routes/ numbers are affected?

1) Ampang – 300, 302, 303, BET7, T300, T301, T302, T303, T304, T350, T351

2) Cheras – 400, 402, 420, 421, 450, T406, T450

3) Sungai Besi – 506, 540, 541, 580, 581, 590, T571, T580, T581, T582, T583

4) Jalan Klang Lama – 600, 602, 640, 641, 650, 651, 652, 690, T600, T601, T602, T603, T604, T605, T640

5) Damansara – 801, 802, 821, 822, 851, 852, T850

6) Jalan Ipoh – 170, 171, 172, 173, 180, 190, 191, T120, T180, T190

7) Jalan Pahang – 200, 201, 202, 220, 221, 222, 250, 251, 253, 254, BET16, BET17, T200, T201, T202, T203, T204, T221, T222, T223, T224, T250, T251

8) Lebuhraya Persekutuan – 708, 750, 751, 752, 753, 754, 770, 771, 772, 780, 781, 782, 783, BET3, BET4, T715, T750, T751, T752, T753, T754, T755, T756, T757, T758, T759, T773, T774, T776, T778, T780, T781, T782, T783, T784, T785, T786, T787, T788, T789, T790, T791

3. What is cashless payment?

Cashless payment system is an electronic payment method that does not use any physical money. The transaction/payment takes place via a Touch ‘n Go card that you need to pre-load before using.

4. Why should I convert to cashless payment mode instead of just paying cash? What are the benefits?

5. How can I get more savings through the cashless payment?

Touch ‘n Go card holders /user will enjoy 20% discount from the normal fare when they use their card for payment onboard bus.

You can also purchase Rapid KL Unlimited Pass (My100 & My50) at any LRT/MRT/ Monorail and BRT stations to enjoy more savings on Rapid KL buses. My100 and My50 are passes that offer commuters unlimited rides on Rapid KL rail and bus network for 30 consecutive days. For more info on unlimited pass, please visit:-

https://www.myrapid.com.my/fares-and-payments/all-tickets/unlimited-pass-my100my50

6. Where can I purchase a Touch 'N Go Card?

You can purchase the Touch ‘n Go card at all LRT, MRT, Monorail and BRT customer service counters. The Touch ‘n Go card price is RM 15.00 (RM5.00 card price and RM10.00 purse value).

You can also purchase Touch ‘n Go card at: –

TNG Customer Experience Centre, (CEC)
TNG Hubs
TNG Spots
Petrol Kiosks
Convenience stores
Pharmacies

7. Can I use Touch 'N Go card or MyKad to pay for my bus fare?

Yes. You can use a Touch ‘n Go card or MyKad to pay for your fare.

8. Where can I reload my Touch 'N Go card?

Reload facilities are available at all LRT, MRT, Monorail and BRT customer service counters.

However, there is additional service fee of RM0.50 charged for each reload transaction over the counter. To avoid the additional service fee, customers can reload their card at Touch ‘n Go self-service reload kiosk at selected LRT stations or reload your card at:

TNG Customer Experience Centre, (CEC)
TNG Hubs
TNG Spots
Petrol Kiosks
Convenience stores
ATMs
Pharmacies
Self-service Kiosks
Customer Service Counters at selected Toll Plazas
Reload lanes at toll plazas on selected highways

List of Touch ‘n Go reload points:- https://www.touchngo.com.my/CMS/Personal/TNG-Reload/No-Reload-Fee/

9. How do I check my Touch 'N Go card balance?

You can check the card balance at any LRT, Monorail, MRT and BRT customer service offices.

You can track your card transactions from Touch ‘n Go e-statement. Customer will be able to obtain their e-statement via Touch ‘n Go Portal at https://tngportal.touchngo.com.my or download Touch ’n Go mobile application for a quick balance check.

10. Do I need to have minimum balance in my card?

Yes, please make sure you have a minimum balance of RM3.00 purse value before you board the bus and RM5.00 before you ride train.

11. How do I use the card?

Simply tap your card on the bus reader as you board the bus and the maximum fare of the route travelled will be deducted first from your card.

When you tap out your card before disembarking the bus, the system will automatically calculate your exact fare. This fare is displayed on the reader, and the balance is refunded into the card.

12. Can I pay for multiple passengers with one card?

Multiple passengers must exit the bus at the same destination and please make sure you have sufficient balance of purse value for multiple payments before you board the bus.

13. What if I forgot to tap out my card?

Maximum fare will be charged if you do not tap out when disembarking the bus.

14. What if I have insufficient balance in my card when I tap in onboard bus?

The bus card reader will alert ‘error’ if you have insufficient balance in your card. Therefore, you won’t be able to ride the bus until you reload your card.

Make sure you have a minimum of RM3.00 purse value before you Tap your card onboard bus.

15. What do I do if I lost the card or the card is stolen?

For lost card, customers can

contact Touch ‘n Go Careline at 03-2714 8888
connect via Facebook and Twitter @MyTouchnGo
log on to Touch ‘n Go e-Customer Service at www.touchngo.com.my

16. What happened to my money if I lost the card?

We strongly encourage customer to register their card with Touch ‘n Go when they receive it to protect the card balance.

When the card is lost, customers can contact Touch ‘n Go Careline at 03-2714 8888, connect via Facebook and Twitter @MyTouchnGo, logon to Touch n Go e-Customer Service at www.touchngo.com.my for refund on the card balance.

17. I am a Senior Citizen / Disabled Person (OKU) / Student, do I enjoy the 50% discount fare?

Yes, you are eligible to enjoy the 50% discount fare. You will need to apply for MyRapid Touch n’ Go Concession Card.

Online application is available at https://www.myrapid.com.my/fares-and-payments/all-tickets/concession-cards

18. Where is the collection point for MyRapid Touch 'n Go Concession Card?

During concession card online application, you can select your preferred collection point. There are 4 collection points:

1. Hang Tuah LRT Station
2. Bandar Tun Hussien Onn MRT Station
3. SunU- Monash BRT Station
4. Pasar Seni Concession Card Counter (located at Pasar Seni Bus Hub)

19. What if I have a query with the bus transaction?

You may contact Rapid KL Helpline at 03-7885 2585 for assistance. Details as below:

Monday to Friday: 7.00am to 8.30pm
Saturday, Sunday & Public Holiday: 8.30am – 5.30pm
In case you missed us during this time, you may reach us on social media channels or email to suggest@rapidkl.com.my

20. What happen when the bus card reader is faulty?

We take every step to ensure the bus reader is in good working condition before the bus can operate. However, if the reader is faulty, our Bus Captain will return the bus to the depot to minimize inconvenience to our commuters.

21. What should I do if the bus card reader is faulty when I want to Tap Out?

You may contact Rapid KL Helpline at 03-7885 2585 for refund process. Details as below:

Monday to Sunday: 6.00am to 12.00am
Saturday, Sunday & Public Holiday: 8.30am – 5.30pm
In case you missed us during this time, you may reach us on social media channels or email to suggest@rapidkl.com.my

22. What happened if I do not have a cashless card when boarding the bus?

You can purchase the Touch ‘n Go card onboard the bus.

Do note that when you purchase Touch ‘n Go card onboard the bus, the cost is RM 10.00 (RM5.20 is card price and RM4.80 is purse value).

23. What if the bus I was on were to break down? Do I need to Tap In again when I board the replacement bus?

Yes. You need to Tap In again when you board the replacement bus and there will not be any double-charged.

24. I need time to adapt to this new cashless payment mode, do you have a grace period for the customers?

Only concession card holder will be given a grace period for one (1) month from the start of the launch date for each corridor.

1) Ampang : 15 April 2019 – 14 May 2019
2) Cheras, Sungai Besi, Jalan Klang Lama : 29 April 2019 – 28 May 2019
3) Damansara, Jalan Ipoh, Jalan Pahang :13 May 2019 – 12 June 2019
4) Lebuhraya Persekutuan : 27 May 2019 – 26 June 2019

25. I don't live in Klang Valley area and I don't have a Touch N' Go card, how do I use Rapid KL services?

For Malaysian visitor, your MyKad (Malaysian identification card) has a Touch ‘n Go chip which can be used as a Touch ‘n Go card. You may reload your MyKad at: –

Reload facilities are available at all LRT, MRT, Monorail and BRT customer service counters.

However, there is additional service fee of RM0.50 charged for each reload transaction over the counter. To avoid the additional service fee, customers can reload their card at Touch ‘n Go self-service reload kiosk at selected LRT stations or at: –

TNG Customer Experience Centre, (CEC)
TNG Hubs
TNG Spots
Petrol Kiosks
Convenience stores
ATMs
Pharmacies
Self-service Kiosks
Customer Service Counters at selected Toll Plazas
Reload lanes at toll plazas on selected highways

For non-Malaysian visitors, you may purchase the Touch ‘n Go card at: –

LRT, MRT, Monorail and BRT Customer Service Counters
TNG Customer Experience Centre, (CEC)
TNG Hubs
TNG Spots
Petrol Kiosks
Convenience stores
Pharmacies

26. Where can I channel my feedback if I have a question about the cashless?

Customers can contact Rapid KL Helpline at 03-7885 2585 for assistance. Details as below:

Monday to Friday: 6.00am to 12.00am

In case you missed us during this time, you may reach us on social media channels or email to suggest@rapidkl.com.my

How to Travel With Us?

DOWNLOAD KLANG VALLEY INTEGRATED TRANSIT MAP

Timely Frequencies

Make your daily travels more manageable knowing when the next train is arriving.

Rail Lines	Peak-Hour Headway
Ampang Line	6 minutes
Sri Petaling Line	6 minutes
Kelana Jaya Line	3 minutes
KL Monorail Line	7 minutes
MRT Kajang Line	5 minutes
MRT Putrajaya Line	5 minutes

Road traffic can be challenging in particular during peak hours. Our skillful bus captains do their best to maintain a consistent frequency with your safety in mind at all times.

Buses	Peak-Hour Frequency
In-Town	15-20 minutes
Bus Rapid Transit (BRT) - Sunway	6 minutes

Covered Connections and Exit Ways

Colour Coded Services

Identify which Rapid services you wish to travel on by familiarizing yourself with the coloured icons.

Services	Line	Operating Hours
LRT	Kelana Jaya	Train services begin at 6.00am daily and end before 12.00am. On special days, we may even extend our services up till 1.00am. Find out more about LRT services.
LRT	Sri Petaling	Train services begin at 6.00am daily and end before 12.00am. On special days, we may even extend our services up till 1.00am. Find out more about LRT services.
LRT	Ampang	Train services begin at 6.00am daily and end before 12.00am. On special days, we may even extend our services up till 1.00am. Find out more about LRT services.
Monorail	KL Monorail	Train services begin at 6.00am daily and end before 12.00am. On special days, we may even extend our services up till 1.00am. Find out more about Monorail services.
MRT	Kajang	MRT services begin from 6.00am to 10:55pm (depending on the respective stations). Find out more about MRT services.
MRT	Putrajaya	MRT services begin from 6.00am to 10:55pm (depending on the respective stations). Find out more about MRT services.
Bus	In-Town	A cost effective option to travel on from 6.00am to 12.00pm. Fares for in-town buses are charged based on zones. Feeder buses only cost RM1.00. Find out more about Bus services.
BRT	Sunway	Connect via LRT station USJ 7 or Setia Jaya Komuter station and explore Sunway township on a dedicated elevated bus track. Service begins from 6.00am to 12.00am. Find out more about BRT services.

When Taking the Train

Ticket Vending Machine (TVM)

If you don’t have a travel card, you can purchase your travel tokens at our touchscreen TVMs. You may select your rail lines and destination. Fares are also stated on the screen.

Selecting Your Gates

If you are traveling with large luggage or using a red token, go to the special lane gate to enter and exit stations.

Enter only at gates with a green ‘tick’ and not a red ‘cross’.

Entering Gates

Tap your travel card or token on the reader until you hear the beep sound. You can also view your balance on the screen. Enter through the gates once the gate flaps open.

To exit, drop the token into the slot until the gate flaps open. Tap at the reader if you are using a travel card until you hear the beep sound.

Heading to the Platform

Refer to the sign before the escalators to know where you are going. The sign will also indicate the end station. Be sure you are on the correct platform before boarding the train.

Boarding the Train