Rapid Rail Performance Update
Updated Weekly
Transparency and accountability are core values that we uphold in our operations. We believe that providing timely and accurate information to our passengers and other stakeholders is essential in continuously improving our services and identifying areas for improvements. We hope that this, in turn, will help build trust and confidence in our services.
The following are the latest performance numbers, which will serve as a roadmap for improving our services and achieving even greater success in the future.
For Rapid Bus performance, click here.
2025 Rail Ridership Overview
Monthly Ridership
Remarks:
- N/A
Ridership between any two Rapid Rail stations
Page 1: Daily 2023
Page 2: Monthly 2023
Dashboard by data.gov.my
Ridership between any two Rapid Rail stations
Page 1: Daily
Page 2: Monthly
Dashboard by data.gov.my
Average Daily Ridership
(Weekday, excluding public holidays)
2025
-
Rapid Rail
Year | Average Daily Ridership |
|---|---|
2019 | 768,251 |
2020 | 392,711 |
2021 | 222,601 |
2022 | 501,909 |
2023 | 741,259 |
2024 | 928,172 |
Lines | Year To Date (Up to 28 Mar) | Weekly Variance Year to Date (28 Mar) vs. Year to Date (21 Mar) |
|---|---|---|
Ampang Line | 212,832 | ▲ 0.25% |
Kelana Jaya Line | 285,048 | ▼ 0.15% |
Monorail Line | 59,421 | ▼ 0.49% |
Kajang Line | 273,774 | ▼ 0.21% |
Putrajaya Line | 168,765 | ▼ 0.05% |
Average Load Factor
Ratio of average passenger load versus passenger capacity during peak hours. Used to assess efficiency and measures the actual utilisation of passenger carrying capacity.
Weekly Variance
Year to Date (28 Mar) vs. Year to Date (21 Mar)
Ampang Line
1%
Kelana Jaya Line
3%
Monorail Line
1%
Kajang Line
2%
Putrajaya Line
1%
Remarks:
- Load Factor for all line decreased compared to last week.
Mean Kilometres Between Failures
Mean Kilometres Between Failures (MKBF) is a service performance to measure the reliability of a railway system, derived from the distance trains travel before a failure (resulting in a delay of more than 5 minutes) occurs in a period of 12-months moving window. It is a Service Performance Reliability measured in adherence to EN 50126, an international railway standard.
Since Prasarana introduced MKBF as key performance indicator for operation supported by implementation of multiple strategic initiatives, the overall MKBF performance (KJL, AGL, KGL excluding MRL) has significantly improved by 75% in Year 2023 (140,000 km) compared with performance in Year 2022 (80,000 km).
Based on the current performance trend as demonstrated above, the analysis shows that the overall target of 1 million MKBF (KJL, AGL, KGL excluding MRL) and 150,000 km for MRL by the Third Quarter of 2026 is achievable which ultimately delivering high service reliability to our passengers.
MKBF
As of February 2025 (update will be on monthly basis)
MKBF – Relevant Failure
As of February 2025 (update will be on monthly basis)
Failures which cause delays of more than 5 minutes and have impact on MKBF are recognised as relevant failures. An example of relevant failure is when a train stops moving for more than 5 minutes due to system failure as a result from faulty train component or signalling system failure.
The newly established Failure Review Panel (FRP) consisting of all key technical personnel is tasked to review, verify and analyse all of the recorded failures in a systematic order to ensure adequate measures are taken for improvement.
Lines | MKBF |
|---|---|
Ampang Line | 464,505 KM |
Kelana Jaya Line | 244,621 KM |
Monorail Line | 106,576 KM |
Kajang Line | 272,337 KM |
Putrajaya Line | 1,348,587 KM |
Note: The maximum allowable failure for 2025 is the threshold to achieve the 2025 MKBF target.
On-going Initiatives to Improve Service Reliability
Lines | Initiatives | Remarks |
|---|---|---|
Ampang Line | Intermediate Overhaul of 50 sets Ampang 6-Car Trains – carry out overhaul works for all train sub-systems |
|
Kelana Jaya Line | Carry out special programme to rectify systems with frequent failures
| Status : Completed |
Mid-Life Refurbishment of 818 Trains – carry out refurbishment, overhaul and upgrading of 818 train’s sub-systems |
| |
Monorail Line | Rectification Works for Train 24 and Completion Works for Train 31 and Train 32 – To complete the remaining works for Train 24, Train 31 and Train 32 |
|
Kajang Line | Wheel replacement for all trains – carry out wheel replacement due to wheel had reached its minimum diameter earlier than expected. |
|
Level 4 and Level 5 train maintenance programme for all train sub-systems – overhaul and upgrade train sub-systems including replacing obsolete sub-systems as specified in the maintenance manual. |
|
Service Disruption
This week (Between 24 Mar – 30 Mar)
Lines | Disruption More Than 5 Minutes | Disruption More Than 15 Minutes |
|---|---|---|
Ampang Line | 0 | 0 |
Kelana Jaya Line | 1 | 0 |
Monorail Line | 0 | 0 |
Kajang Line | 0 | 0 |
Putrajaya Line | 0 | 0 |
Incident Summary
KELANA JAYA LINE
- Train 72 tachometer arm broken causing Platform Intrusion Emergency Stop (PIES) system at Abdullah Hukum Station activated.
Date & Time: 24 March 2025 | 1840H (> 5 minutes)
Location: Abdullah Hukum Station (Southbound)
Trains Availability
Ampang Line
This Week (28 Mar)
Last Week (21 Mar)
Kelana Jaya Line
This Week (28 Mar)
Last Week (21 Mar)
Monorail Line
This Week (28 Mar)
Last Week (21 Mar)
Kajang Line
This Week (28 Mar)
Last Week (21 Mar)
Putrajaya Line
This Week (28 Mar)
Last Week (21 Mar)
Average Peak-Hour Headway & Minimum Number of Trains
As of 28 March 2025
Lines | Actual Headway | Target Headway |
|---|---|---|
Ampang Line | 3 Minutes (CBD) 6 Minutes (Non-CBD) (37 trains) | 3 Minutes (CBD) 6 Minutes (Non-CBD) (37 Trains) |
Kelana Jaya Line | 3 Minutes (59 Trains) | 3 Minutes (59 Trains) |
Monorail Line | 6 Minutes (8 Trains) | 5 Minutes - by June 2026 (10 Trains) |
Kajang Line | 4 Minutes (39 Trains) | 3 Minutes - by April 2025 (42 Trains) |
Putrajaya Line | 5 Minutes (37 Trains) | 5 Minutes (37 Trains) |
Station Facilities Update
Lifts
Total Facilities | In Service Year To Date (Up to 28 Mar) | In Service Year To Date (Up to 23 Mar) | |
|---|---|---|---|
Ampang Line | 116 | 113 (97.4%) | 116 (100%) |
Kelana Jaya Line | 90 | 88 (97.8%) | 89 (98.9%) |
Monorail Line | 3 | 3 (100%) | 3 (100%) |
18 | Under infrastructure upgrading project | Under infrastructure upgrading project | |
Kajang Line | 110 | 110 (100%) | 109 (99.1%) |
Putrajaya Line | 129 | 129 (100%) | 129 (100%) |
Remarks:
- Ampang Line: 3 faulty (3 new faulty). Rectification by OEM target to complete by early Apr 2025 (2 No.) and end Apr 2025 (1 No.)
- Kelana Jaya Line: 2 faulty (1 new faulty. 1 ongoing). Rectification by OEM target to complete by early Apr 2025 (2 Nos)
- Monorail Line: No issue.
- Kajang Line: No issue. (1 repaired)
- Putrajaya Line: No issue.
Escalators
Total Facilities | In Service Year To Date (Up to 28 Mar) | In Service Year To Date (Up to 23 Mar) | |
|---|---|---|---|
Ampang Line | 176 | 175 (99.4%) | 175 (99.4%) |
Kelana Jaya Line | 157 | 155 (99.7%) | 153 (97.5%) |
Monorail Line | 20 | 20 (100%) | 19 (95.0%) |
1 | Under infrastructure upgrading project | Under infrastructure upgrading project | |
Kajang Line | 302 | 302 (100%) | 302 (100%) |
Putrajaya Line | 251 | 251 (100%) | 251 (100%) |
Remarks:
- Ampang Line: 1 faulty ( 1 repaired. 1 new faulty). Rectification by OEM target to complete by end Apr 2025 (1 No.)
- Kelana Jaya Line: 2 faulty (3 repaired. 1 new faulty. 1 ongoing). Rectification by OEM target to complete by early Apr (2 Nos)
- Monorail Line: No issue. (1 repaired)
- Kajang Line: No issue.
- Putrajaya Line: No issue.
Lightings
Total Facilities | In Service Year To Date (Up to 28 Mar) | In Service Year To Date (Up to 23 Mar) | |
|---|---|---|---|
Ampang Line | 18,259 | 18,219 (99.8%) | 18,221 (99.8%) |
Kelana Jaya Line | 25,604 | 25,590 (99.9%) | 25,588 (99.9%) |
Monorail Line | 1,719 | 1,719 (100%) | 1,700 (98.9%) |
Kajang Line | 41,099 | 41,073 (99.9%) | 41,072 (99.9%) |
Putrajaya Line | 30,094 | 30,004 (99.7%) | 30,028 (99.8%) |
Remarks:
- Ampang Line: 40 faulty (73 bulb replaced, 75 new faulty)
- Kelana Jaya: 14 faulty (78 bulb replaced, 76 new faulty
- Monorail KL: 0 faulty (45 bulbs replaced)
- Kajang Line: 26 faulty (43 bulbs replaced, 42 new faulty)
- Putrajaya Line: 90 faulty (194 bulbs replaced, 218 new faulty). Currently under Defects Liability Period (DLP) and monitored by Contractor
Leaking
Faulty Year To Date (Up to 28 Mar) | Faulty Year To Date (Up to 23 Mar) | |
|---|---|---|
Ampang Line | 12 | 12 |
Kelana Jaya Line | 0 | 0 |
Monorail Line | 0 | 0 |
Kajang Line | 65 | 65 |
Putrajaya Line | 12 (Under DLP) | 12 (Under DLP) |
Remarks:
- Ampang Line: Under infrastructure upgrading project. Target by Q2 2025
- Kelana Jaya Line: Under infrastructure upgrading project. Target by Q2 2025
- Monorail Line: Under infrastructure upgrading project. Target by Q2 2025
- Kajang Line: On-going rectification by MRTC
- Putrajaya Line: Currently under Defects Liability Period (DLP) and monitored by Contractor
Toilets (Cubicles and urinals)
Total Facilities | In Service Year To Date (Up to 28 Mar) | In Service Year To Date (Up to 23 Mar) | |
|---|---|---|---|
Ampang Line | 379 | 376 (99.2%) | 379 (100%) |
Kelana Jaya Line | 348 | 348 (100%) | 347 (99.7%) |
Monorail Line | 34 | 28 (82.42%) | 31 (91.2%) |
Kajang Line | 378 | 355 (93.9%) | 355 (93.9%) |
Putrajaya Line | 246 | 244 (99.2%) | 241 (98.0%) |
Remarks:
- Ampang Line: 3 cubicles faulty (3 cubicles new faulty)
- Kelana Jaya Line: No issue. (1 cubicle repaired)
- Monorail Line: 4 cubicles and 2 urinals faulty. (2 cubicles and 1 urinal new faulty. 2 cubicles and 1 urinals under ongoing rectification)
- Kajang Line: 14 cubicles and 9 urinals faulty (14 cubicles and 9 urinals under ongoing rectification)
- Putrajaya Line: 1 cubicle and 1 urinal faulty. (1 cubicle and 2 urinals repaired. 1 cubicle and 1 urinal under ongoing rectification. Currently under DLP and monitored by Contractor)
2025 Rail Ridership Overview
Monthly Ridership
Remarks:
- N/A
Ridership between any two Rapid Rail stations
Page 1: Daily 2023
Page 2: Monthly 2023
Dashboard by data.gov.my
Ridership between any two Rapid Rail stations
Page 1: Daily
Page 2: Monthly
Dashboard by data.gov.my
Average Daily Ridership
(Weekday, excluding public holidays)
2025
-
Rapid Rail
Year | Average Daily Ridership |
|---|---|
2019 | 768,251 |
2020 | 392,711 |
2021 | 222,601 |
2022 | 501,909 |
2023 | 741,259 |
2024 | 928,172 |
Lines | Year To Date (Up to 28 Mar) | Weekly Variance Year to Date (28 Mar) vs. Year to Date (21 Mar) |
|---|---|---|
Ampang Line | 212,832 | ▲ 0.25% |
Kelana Jaya Line | 285,048 | ▼ 0.15% |
Monorail Line | 59,421 | ▼ 0.49% |
Kajang Line | 273,774 | ▼ 0.21% |
Putrajaya Line | 168,765 | ▼ 0.05% |
Average Load Factor
Ratio of average passenger load versus passenger capacity during peak hours. Used to assess efficiency and measures the actual utilisation of passenger carrying capacity.
Weekly Variance
Year to Date (28 Mar) vs. Year to Date (21 Mar)
Ampang Line
1%
Kelana Jaya Line
3%
Monorail Line
1%
Kajang Line
2%
Putrajaya Line
1%
Remarks:
- Load Factor for all line decreased compared to last week.
Mean Kilometres Between Failures
Mean Kilometres Between Failures (MKBF) is a service performance to measure the reliability of a railway system, derived from the distance trains travel before a failure (resulting in a delay of more than 5 minutes) occurs in a period of 12-months moving window. It is a Service Performance Reliability measured in adherence to EN 50126, an international railway standard.
Since Prasarana introduced MKBF as key performance indicator for operation supported by implementation of multiple strategic initiatives, the overall MKBF performance (KJL, AGL, KGL excluding MRL) has significantly improved by 75% in Year 2023 (140,000 km) compared with performance in Year 2022 (80,000 km).
Based on the current performance trend as demonstrated above, the analysis shows that the overall target of 1 million MKBF (KJL, AGL, KGL excluding MRL) and 150,000 km for MRL by the Third Quarter of 2026 is achievable which ultimately delivering high service reliability to our passengers.
MKBF
As of February 2025 (update will be on monthly basis)
MKBF – Relevant Failure
As of February 2025 (update will be on monthly basis)
Failures which cause delays of more than 5 minutes and have impact on MKBF are recognised as relevant failures. An example of relevant failure is when a train stops moving for more than 5 minutes due to system failure as a result from faulty train component or signalling system failure.
The newly established Failure Review Panel (FRP) consisting of all key technical personnel is tasked to review, verify and analyse all of the recorded failures in a systematic order to ensure adequate measures are taken for improvement.
Lines | MKBF |
|---|---|
Ampang Line | 464,505 KM |
Kelana Jaya Line | 244,621 KM |
Monorail Line | 106,576 KM |
Kajang Line | 272,337 KM |
Putrajaya Line | 1,348,587 KM |
Note: The maximum allowable failure for 2025 is the threshold to achieve the 2025 MKBF target.
On-going Initiatives to Improve Service Reliability
Lines | Initiatives | Remarks |
|---|---|---|
Ampang Line | Intermediate Overhaul of 50 sets Ampang 6-Car Trains – carry out overhaul works for all train sub-systems |
|
Kelana Jaya Line | Carry out special programme to rectify systems with frequent failures
| Status : Completed |
Mid-Life Refurbishment of 818 Trains – carry out refurbishment, overhaul and upgrading of 818 train’s sub-systems |
| |
Monorail Line | Rectification Works for Train 24 and Completion Works for Train 31 and Train 32 – To complete the remaining works for Train 24, Train 31 and Train 32 |
|
Kajang Line | Wheel replacement for all trains – carry out wheel replacement due to wheel had reached its minimum diameter earlier than expected. |
|
Level 4 and Level 5 train maintenance programme for all train sub-systems – overhaul and upgrade train sub-systems including replacing obsolete sub-systems as specified in the maintenance manual. |
|
Service Disruption
This week (Between 24 Mar – 30 Mar)
Lines | Disruption More Than 5 Minutes | Disruption More Than 15 Minutes |
|---|---|---|
Ampang Line | 0 | 0 |
Kelana Jaya Line | 1 | 0 |
Monorail Line | 0 | 0 |
Kajang Line | 0 | 0 |
Putrajaya Line | 0 | 0 |
Incident Summary
KELANA JAYA LINE
- Train 72 tachometer arm broken causing Platform Intrusion Emergency Stop (PIES) system at Abdullah Hukum Station activated.
Date & Time: 24 March 2025 | 1840H (> 5 minutes)
Location: Abdullah Hukum Station (Southbound)
Trains Availability
Ampang Line
This Week (28 Mar)
Last Week (21 Mar)
Kelana Jaya Line
This Week (28 Mar)
Last Week (21 Mar)
Monorail Line
This Week (28 Mar)
Last Week (21 Mar)
Kajang Line
This Week (28 Mar)
Last Week (21 Mar)
Putrajaya Line
This Week (28 Mar)
Last Week (21 Mar)
Average Peak-Hour Headway & Minimum Number of Trains
As of 28 March 2025
Lines | Actual Headway | Target Headway |
|---|---|---|
Ampang Line | 3 Minutes (CBD) 6 Minutes (Non-CBD) (37 trains) | 3 Minutes (CBD) 6 Minutes (Non-CBD) (37 Trains) |
Kelana Jaya Line | 3 Minutes (59 Trains) | 3 Minutes (59 Trains) |
Monorail Line | 6 Minutes (8 Trains) | 5 Minutes - by June 2026 (10 Trains) |
Kajang Line | 4 Minutes (39 Trains) | 3 Minutes - by April 2025 (42 Trains) |
Putrajaya Line | 5 Minutes (37 Trains) | 5 Minutes (37 Trains) |
Station Facilities Update
Lifts
Total Facilities | In Service Year To Date (Up to 28 Mar) | In Service Year To Date (Up to 23 Mar) | |
|---|---|---|---|
Ampang Line | 116 | 113 (97.4%) | 116 (100%) |
Kelana Jaya Line | 90 | 88 (97.8%) | 89 (98.9%) |
Monorail Line | 3 | 3 (100%) | 3 (100%) |
18 | Under infrastructure upgrading project | Under infrastructure upgrading project | |
Kajang Line | 110 | 110 (100%) | 109 (99.1%) |
Putrajaya Line | 129 | 129 (100%) | 129 (100%) |
Remarks:
- Ampang Line: 3 faulty (3 new faulty). Rectification by OEM target to complete by early Apr 2025 (2 No.) and end Apr 2025 (1 No.)
- Kelana Jaya Line: 2 faulty (1 new faulty. 1 ongoing). Rectification by OEM target to complete by early Apr 2025 (2 Nos)
- Monorail Line: No issue.
- Kajang Line: No issue. (1 repaired)
- Putrajaya Line: No issue.
Escalators
Total Facilities | In Service Year To Date (Up to 28 Mar) | In Service Year To Date (Up to 23 Mar) | |
|---|---|---|---|
Ampang Line | 176 | 175 (99.4%) | 175 (99.4%) |
Kelana Jaya Line | 157 | 155 (99.7%) | 153 (97.5%) |
Monorail Line | 20 | 20 (100%) | 19 (95.0%) |
1 | Under infrastructure upgrading project | Under infrastructure upgrading project | |
Kajang Line | 302 | 302 (100%) | 302 (100%) |
Putrajaya Line | 251 | 251 (100%) | 251 (100%) |
Remarks:
- Ampang Line: 1 faulty ( 1 repaired. 1 new faulty). Rectification by OEM target to complete by end Apr 2025 (1 No.)
- Kelana Jaya Line: 2 faulty (3 repaired. 1 new faulty. 1 ongoing). Rectification by OEM target to complete by early Apr (2 Nos)
- Monorail Line: No issue. (1 repaired)
- Kajang Line: No issue.
- Putrajaya Line: No issue.
Lightings
Total Facilities | In Service Year To Date (Up to 28 Mar) | In Service Year To Date (Up to 23 Mar) | |
|---|---|---|---|
Ampang Line | 18,259 | 18,219 (99.8%) | 18,221 (99.8%) |
Kelana Jaya Line | 25,604 | 25,590 (99.9%) | 25,588 (99.9%) |
Monorail Line | 1,719 | 1,719 (100%) | 1,700 (98.9%) |
Kajang Line | 41,099 | 41,073 (99.9%) | 41,072 (99.9%) |
Putrajaya Line | 30,094 | 30,004 (99.7%) | 30,028 (99.8%) |
Remarks:
- Ampang Line: 40 faulty (73 bulb replaced, 75 new faulty)
- Kelana Jaya: 14 faulty (78 bulb replaced, 76 new faulty
- Monorail KL: 0 faulty (45 bulbs replaced)
- Kajang Line: 26 faulty (43 bulbs replaced, 42 new faulty)
- Putrajaya Line: 90 faulty (194 bulbs replaced, 218 new faulty). Currently under Defects Liability Period (DLP) and monitored by Contractor
Leaking
Faulty Year To Date (Up to 28 Mar) | Faulty Year To Date (Up to 23 Mar) | |
|---|---|---|
Ampang Line | 12 | 12 |
Kelana Jaya Line | 0 | 0 |
Monorail Line | 0 | 0 |
Kajang Line | 65 | 65 |
Putrajaya Line | 12 (Under DLP) | 12 (Under DLP) |
Remarks:
- Ampang Line: Under infrastructure upgrading project. Target by Q2 2025
- Kelana Jaya Line: Under infrastructure upgrading project. Target by Q2 2025
- Monorail Line: Under infrastructure upgrading project. Target by Q2 2025
- Kajang Line: On-going rectification by MRTC
- Putrajaya Line: Currently under Defects Liability Period (DLP) and monitored by Contractor
Toilets (Cubicles and urinals)
Total Facilities | In Service Year To Date (Up to 28 Mar) | In Service Year To Date (Up to 23 Mar) | |
|---|---|---|---|
Ampang Line | 379 | 376 (99.2%) | 379 (100%) |
Kelana Jaya Line | 348 | 348 (100%) | 347 (99.7%) |
Monorail Line | 34 | 28 (82.42%) | 31 (91.2%) |
Kajang Line | 378 | 355 (93.9%) | 355 (93.9%) |
Putrajaya Line | 246 | 244 (99.2%) | 241 (98.0%) |
Remarks:
- Ampang Line: 3 cubicles faulty (3 cubicles new faulty)
- Kelana Jaya Line: No issue. (1 cubicle repaired)
- Monorail Line: 4 cubicles and 2 urinals faulty. (2 cubicles and 1 urinal new faulty. 2 cubicles and 1 urinals under ongoing rectification)
- Kajang Line: 14 cubicles and 9 urinals faulty (14 cubicles and 9 urinals under ongoing rectification)
- Putrajaya Line: 1 cubicle and 1 urinal faulty. (1 cubicle and 2 urinals repaired. 1 cubicle and 1 urinal under ongoing rectification. Currently under DLP and monitored by Contractor)
