KUALA LUMPUR, 1 Aug – Rapid Rail Sdn Bhd – which manages the Rapid KL urban rail services, is banking on the power of the people in its efforts to curb vandalism and wrongdoings by commuters at its facilities.

A special mobile number +6010 766 4472 has been created for commuters to share images and feedback of their travel experience and encounters while taking the LRT, MRT, and monorail services. The images and feedback will be managed by the Rapid KL contact centre team members who would share the images and feedback with the relevant team members for further action, as well as with members of the public on need basis as part of the efforts to continually improve the service delivery and travel experience of its customers.

“We appreciate any kind of feedbacks from our customers in efforts to continually improve our services and in guarding the precious public assets, which have been entrusted to us. These feedbacks – good and not so good – will be shared with the relevant parties to act accordingly. Hence, the launch of this new campaign,” Rapid Rail CEO, Dato Ir. Zohari Sulaiman said in a statement here today.

Under the initiative, commuters are encouraged to share their feedback with Rapid KL by sending a whatsapp message to +6010 766 4472. They are encouraged to snap a picture and share the experience with Rapid KL.

Rapid Rail manages the LRT Kelana Jaya Line, LRT Ampang Line, LRT Sri Petaling Line, KL monorail Line, as well as the new MRT Sungai Buloh – Kajang Line.

Officially opened for full service on July 17, the MRT SBK has been one of the most highlighted public transport services in the Klang Valley in recent weeks. Reports of the MRT assets being vandalised and uncouth behaviours of some commuters have drawn strong censure from members of the public.

“While we have hundreds of security personnel on duty, and thousands of CCTVs installed at our facilities and on-board our trains, the immediate censure and feedback from members of the public are needed for us to keep unruly acts in check.

“Hence, we seek the support of our commuters. Help us to tell off people who you see committing acts of vandalism, indecency, and misbehaviour. If you do not feel comfortable to do that, snap a photo and share it with us. We will take the relevant actions accordingly,” Zohari said.

Meanwhile, Prasarana Malaysia Berhad head of group communications and strategic marketing, Lim Jin Aun, said the campaign would be extended to the Rapid KL bus services if the new channel is well received by members of the public.

“We certainly welcome our customers sharing their observations with us, including those of our front liners delivering exemplary services to our customers as we have an employee recognition programme to recognise excellence in customer service delivery.

“Nevertheless, do note that we could only acknowledge the information shared via the WhatsApp facility.

“Customers who need prompt feedback on the status of the Rapid KL urban rail and bus services are strongly encouraged to follow us on Twitter @AskRapidKL or private message us at Facebook @MyRapid,” said Lim.