Rapid Bus Performance Update

Updated Weekly

Transparency and accountability are core values that we uphold in our operations. We believe that providing timely and accurate information to our passengers and other stakeholders is essential in continuously improving our services and identifying areas for improvements. We hope that this, in turn, will help build trust and confidence in our services.

The following are the latest performance numbers, which will serve as a roadmap for improving our services and achieving even greater success in the future.

For Rapid Rail performance, click here.

Ridership
Load Factor
Service Reliability
Service Availability
Facilities Update

2024 Bus Ridership Overview

TOTAL

7470712

RAPID KL

4 M+

MRT FEEDER

1 M+

BRT SUNWAY

0.1 M+

RAPID PENANG

1 M+

RAPID KUANTAN

0.01 M+

Monthly Ridership

	Rapid KL	MRT Feeder	BRT Sunway	Rapid Penang	Rapid Kuantan	Monthly Ridership
January	4,425,381	1,250,477	408,289	1,305,557	81,008	7,470,712
February	4,036,938	1,101,497	420,340	1,292,809	76,809	6,927,673
March	4,253,111	1,335,630	516,021	1,302,072	82,407	7,489,241
April	4,009,352	1,253,954	446,169	1,283,820	85,920	7,079,215
May	4,309,707	1,451,356	521,166	1,350,321	88,794	7,721,344
June	4,012,126	1,346,727	426,972	1,353,180	84,328	7,223,333
July	4,547,888	1,513,947	501,174	1,431,116	85,063	8,079,188
August	4,623,810	1,529,231	509,375	1,418,782	91,994	8,173,192
September	4,459,420	1,437,070	495,224	1,311,581	82,395	7,785,690
October	4,580,040	1,652,497	592,939	1,396,412	77,464	8,299,352
November	4,524,722	1,617,478	538,496	1,355,805	64,348	8,100,849
December	4,435,883	1,524,850	459,293	1,468,776	75,867	7,964,669

Year	Rapid KL	MRT Feeder	BRT Sunway	Rapid Penang	Rapid Kuantan	Total
2019	109,329,555	16,606,586	4,461,096	26,844,368	2,750,943	159,992,548
2020	53,524,942	8,889,275	2,182,299	13,026,263	1,148,559	78,771,338
2021	29,684,174	4,704,524	1,293,943	7,608,494	515,130	43,806,265
2022	35,072,170	8,060,708	3,615,899	11,464,196	806,671	59,019,644
2023	47,792,001	11,702,041	5,087,921	14,296,579	825,190	79,703,732
2024	52,218,378	17,014,714	5,835,458	16,270,231	975,677	92,314,458

Average Daily Ridership

(Weekday, excluding public holidays)

248,907

Rapid Bus

YTD-Actual

Year	Average Daily Ridership
2019	472,782
2020	235,425
2021	132,357
2022	178,458
2023	240,461
2024	251,372

	Year To Date (Up to 31 Jan)	Weekly Variance Year to Date (31 Jan) vs. Year to Date (24 Jan)
Rapid KL*	125,075	▼ 2.43%
MRT Feeder Bus	57,625	▼ 4.49%
BRT Sunway	16,286	▼ 7.15%
Rapid Penang	47,695	▼ 0.31%
Rapid Kuantan	2,226	▼ 0.98%

Remarks:

*Average ridership excluding shuttle services for KLIA Charter
This Week Ridership showed downtrend due to school holiday, Chinese New Year and University’s study week

Average Load Factor

Ratio of average passenger load versus passenger capacity (weekdays excluding Public Holidays: 7am – 9am and 5pm – 7pm). Used to assess efficiency and measures the actual utilisation of passenger carrying capacity.

Year To Date Actual (1 January - 31 January 2025)

42%

Month To Date Actual (1 - 31 January 2025)

42%

Last Month (1 - 31 December 2024)

43%

2019

47%

Weekly Variance

Year to Date (31 Jan) vs. Year to Date (24 Jan)

This Week
41%
Last Week
54%

13%

This Week
24%
Last Week
39%

15%

This Week
24%
Last Week
49%

25%

This Week
46%
Last Week
46%

0%

This Week
13%
Last Week
10%

1%

Remarks:

Average load factor for Weekdays AM & PM peak hours, excluding public holiday.
To increase load factor and improve reach and agility, plans are in place to replace the Rapid Bus fleet with smaller (mini) buses. The objective is to improve passenger capacity utilization and commuter experience.
Load factor for Rapid KL, MRT and BRT was slightly decreased due to low ridership during the school holiday, Chinese New Year and University’s Study Week.

Punctuality (First Stop)

	This Week (31 Jan)	Last Week (24 Jan)	Variance
Rapid KL	88%	84%	▲ 4%
MRT Feeder Bus	97%	97%	-
BRT Sunway	92%	91%	▲ 1%
Rapid Penang	86%	86%	-
Rapid Kuantan	86%	88%	▼ 2%

Remarks:

Stage bus punctuality refers to the degree of which buses adhere to scheduled arrival & departure times.
Initiatives conducted in collaboration with DBKL & the Selangor state to enforce and to improve Bus Lanes is crucial in improving travel time of Stage Buses.

Actual BoTR

Last Week (24 Jan)

Planned BoTR

Actual BoTR

[ninja_charts id=”31″]

Remarks:

Rapid KL excluding shuttle services for KLIA Charter

Station Facilities Update

	Total Facilities	In Service Year To Date (Up to 31 Jan)	In Service Year To Date (Up to 24 Jan)
BRT	13	13 (100%)	13 (100%)

Remarks:

No issue.

	Total Facilities	In Service Year To Date (Up to 31 Jan)	In Service Year To Date (Up to 24 Jan)
BRT	25	25 (100%)	23 (92%)

Remarks:

No issue.

	Total Facilities	In Service Year To Date (Up to 31 Jan)	In Service Year To Date (Up to 24 Jan)
BRT	5316	5316 (100%)	5316 (100%)

Remarks:

No issue

	Faulty Year To Date (Up to 31 Jan)	Faulty Year To Date (Up to 24 Jan)
BRT	0	0

Remarks:

No Issue

Ridership
Load Factor
Service Reliability
Service Availability
Facilities Update

2024 Bus Ridership Overview

TOTAL

7470712

RAPID KL

4 M+

MRT FEEDER

1 M+

BRT SUNWAY

0.1 M+

RAPID PENANG

1 M+

RAPID KUANTAN

0.01 M+

Monthly Ridership

	Rapid KL	MRT Feeder	BRT Sunway	Rapid Penang	Rapid Kuantan	Monthly Ridership
January	4,425,381	1,250,477	408,289	1,305,557	81,008	7,470,712
February	4,036,938	1,101,497	420,340	1,292,809	76,809	6,927,673
March	4,253,111	1,335,630	516,021	1,302,072	82,407	7,489,241
April	4,009,352	1,253,954	446,169	1,283,820	85,920	7,079,215
May	4,309,707	1,451,356	521,166	1,350,321	88,794	7,721,344
June	4,012,126	1,346,727	426,972	1,353,180	84,328	7,223,333
July	4,547,888	1,513,947	501,174	1,431,116	85,063	8,079,188
August	4,623,810	1,529,231	509,375	1,418,782	91,994	8,173,192
September	4,459,420	1,437,070	495,224	1,311,581	82,395	7,785,690
October	4,580,040	1,652,497	592,939	1,396,412	77,464	8,299,352
November	4,524,722	1,617,478	538,496	1,355,805	64,348	8,100,849
December	4,435,883	1,524,850	459,293	1,468,776	75,867	7,964,669

Year	Rapid KL	MRT Feeder	BRT Sunway	Rapid Penang	Rapid Kuantan	Total
2019	109,329,555	16,606,586	4,461,096	26,844,368	2,750,943	159,992,548
2020	53,524,942	8,889,275	2,182,299	13,026,263	1,148,559	78,771,338
2021	29,684,174	4,704,524	1,293,943	7,608,494	515,130	43,806,265
2022	35,072,170	8,060,708	3,615,899	11,464,196	806,671	59,019,644
2023	47,792,001	11,702,041	5,087,921	14,296,579	825,190	79,703,732
2024	52,218,378	17,014,714	5,835,458	16,270,231	975,677	92,314,458

Average Daily Ridership

(Weekday, excluding public holidays)

248,907

Rapid Bus

YTD-Actual

Year	Average Daily Ridership
2019	472,782
2020	235,425
2021	132,357
2022	178,458
2023	240,461
2024	251,372

	Year To Date (Up to 31 Jan)	Weekly Variance Year to Date (31 Jan) vs. Year to Date (24 Jan)
Rapid KL*	125,075	▼ 2.43%
MRT Feeder Bus	57,625	▼ 4.49%
BRT Sunway	16,286	▼ 7.15%
Rapid Penang	47,695	▼ 0.31%
Rapid Kuantan	2,226	▼ 0.98%

Remarks:

*Average ridership excluding shuttle services for KLIA Charter
This Week Ridership showed downtrend due to school holiday, Chinese New Year and University’s study week

Average Load Factor

Year To Date Actual (1 January - 31 January 2025)

42%

Month To Date Actual (1 - 31 January 2025)

42%

Last Month (1 - 31 December 2024)

43%

2019

47%

Weekly Variance

Year to Date (31 Jan) vs. Year to Date (24 Jan)

This Week
41%
Last Week
54%

13%

This Week
24%
Last Week
39%

15%

This Week
24%
Last Week
49%

25%

This Week
46%
Last Week
46%

0%

This Week
13%
Last Week
10%

1%

Remarks:

Average load factor for Weekdays AM & PM peak hours, excluding public holiday.
To increase load factor and improve reach and agility, plans are in place to replace the Rapid Bus fleet with smaller (mini) buses. The objective is to improve passenger capacity utilization and commuter experience.
Load factor for Rapid KL, MRT and BRT was slightly decreased due to low ridership during the school holiday, Chinese New Year and University’s Study Week.

Punctuality (First Stop)

	This Week (31 Jan)	Last Week (24 Jan)	Variance
Rapid KL	88%	84%	▲ 4%
MRT Feeder Bus	97%	97%	-
BRT Sunway	92%	91%	▲ 1%
Rapid Penang	86%	86%	-
Rapid Kuantan	86%	88%	▼ 2%

Remarks:

Stage bus punctuality refers to the degree of which buses adhere to scheduled arrival & departure times.
Initiatives conducted in collaboration with DBKL & the Selangor state to enforce and to improve Bus Lanes is crucial in improving travel time of Stage Buses.

Actual BoTR

Last Week (24 Jan)

Planned BoTR

Actual BoTR

[ninja_charts id=”31″]

Remarks:

Rapid KL excluding shuttle services for KLIA Charter

Station Facilities Update

	Total Facilities	In Service Year To Date (Up to 31 Jan)	In Service Year To Date (Up to 24 Jan)
BRT	13	13 (100%)	13 (100%)

Remarks:

No issue.

	Total Facilities	In Service Year To Date (Up to 31 Jan)	In Service Year To Date (Up to 24 Jan)
BRT	25	25 (100%)	23 (92%)

Remarks:

No issue.

	Total Facilities	In Service Year To Date (Up to 31 Jan)	In Service Year To Date (Up to 24 Jan)
BRT	5316	5316 (100%)	5316 (100%)

Remarks:

No issue

	Faulty Year To Date (Up to 31 Jan)	Faulty Year To Date (Up to 24 Jan)
BRT	0	0

Remarks:

No Issue

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Rapid Bus Performance Update

2024 Bus Ridership Overview

Monthly Ridership

Average Daily Ridership

2025

Average Load Factor

Weekly Variance

This Week 41%Last Week54%

13%

This Week 24%Last Week39%

15%

This Week 24%Last Week49%

25%

This Week 46%Last Week46%

0%

This Week 13%Last Week10%

1%

Punctuality (First Stop)

Average Planned & Actual Bus-on-the-Road (BoTR)

This Week (31 Jan)

Last Week (24 Jan)

This Week (31 Jan)

Last Week (24 Jan)

This Week (31 Jan)

Last Week (24 Jan)

This Week (31 Jan)

Last Week (24 Jan)

This Week (31 Jan)

Last Week (24 Jan)

Station Facilities Update

Lifts

Escalators

Lightings

Leaking

2024 Bus Ridership Overview

Monthly Ridership

Average Daily Ridership

2025

Average Load Factor

Weekly Variance

This Week 41%Last Week54%

13%

This Week 24%Last Week39%

15%

This Week 24%Last Week49%

25%

This Week 46%Last Week46%

0%

This Week 13%Last Week10%

1%

Punctuality (First Stop)

Average Planned & Actual Bus-on-the-Road (BoTR)

This Week (31 Jan)

Last Week (24 Jan)

This Week (31 Jan)

Last Week (24 Jan)

This Week (31 Jan)

Last Week (24 Jan)

This Week (31 Jan)

Last Week (24 Jan)

This Week (31 Jan)

Last Week (24 Jan)

Station Facilities Update

Lifts

Escalators

Lightings

Leaking

About Us

Bus & Train

Resources

Social Media

Rate Our Services

Rate Our Retail Offerings

This Week
41%
Last Week
54%

This Week
24%
Last Week
39%

This Week
24%
Last Week
49%

This Week
46%
Last Week
46%

This Week
13%
Last Week
10%

This Week
41%
Last Week
54%

This Week
24%
Last Week
39%

This Week
24%
Last Week
49%

This Week
46%
Last Week
46%

This Week
13%
Last Week
10%