KUALA LUMPUR, 30 July – Rapid KL has dismissed claims that several of its token vending machines (TVMs) at Sungai Buloh MRT station are not working; and that all the machines are in good working order.

“The long queue of commuters lining up at the TVMs is, instead resulted by a surge of commuters and due to the overwhelming response for the MRT service. The rakyat has come out from out of Klang Valley to enjoy the special experience riding on the MRT.

“We are indeed humbled and honoured by their overwhelming support. On behalf of Rapid Rail, which is the operator of the MRT Sungai Buloh – Kajang Line, we would like to record our highest appreciation and thanks for the support,” Rapid KL said in a statement.

In the statement, Rapid KL explained that tokens at the machines will need to be replenished; and that would need some time to do it.

“All the TVMs are in good working order. It is just a case of the need to replenish the tokens that had been purchased out by earlier customers. We have a very high turnout at Sungai Buloh station, and we believed that the additional commuters are coming from areas connected by KTM Komuter. They have come all the way to experience the MRT ride on this Sunday,” the statement added.

While acknowledging its appreciation, Rapid KL had advised commuters to use the cashless mode of travelling using the MyRapid Touch n Go (TnG) cards, which can also all Rapid KL travel networks.

“It is not just more convenient, it will also allow commuters to save as well. More importantly, you do not need to queue at the TVMs and save more time. So, use the cashless system,” the statement added.