Kuala Lumpur, 20 March 2020: Following the Movement Control Order to mitigate the spread of the COVID-19, Prasarana Malaysia Berhad (Prasarana) will close the MyRapid Concession Card and Bus Customer Service counters at Pasar Seni from today, 20 March 2020.
NEW APPLICATION AND RENEWAL OF MYRAPID CONCESSION CARD
During this closure, students, senior citizens or disabled (OKU) who wish to apply for a new MyRapid Concession Card can still do so by submitting their applications online at Rapid KL official website: www.myrapid.com.my. Each application must be accompanied by relevant supporting documents as published on the website.
For those who would like to renew their existing concession cards, can also submit the request through the website. The processing time for new and renewal applications will be around 14 working days. Applicants can choose to collect their cards from any of the following stations:
LRT KELANA JAYA LINE:
• LRT Ara Damansara
• LRT Sri Rampai
LRT AMPANG/ SRI PETALING LINE:
• LRT Awan Besar
• LRT Hang Tuah
• LRT Maluri
KL MONORAIL LINE:
• Monorail Bukit Bintang (Exit 2)
MRT SUNGAI BULOH – KAJANG LINE:
• MRT Pusat Bandar Damansara
• MRT Merdeka
• MRT Bandar Tun Hussein Onn
BRT SUNWAY LINE:
• BRT Sun U Monash
TOUCH ‘N GO RELATED TRANSACTIONS
For all Touch ‘N Go related transactions or purchase/ renewal of My50 will need to be done at the LRT Pasar Seni Customer Service Counter, located above the bus hub.
BUS CUSTOMER SERVICE COUNTERS IN PENANG AND KUANTAN
Customer service counters in Penang (Komtar, Weld Quay, Penang Sentral & Bukit Jambul) and “Hab Bandar” in Kuantan will be also closed until further notice.
Rapid Penang customers with expired Mutiara Passes or with insufficient balance may still ride our buses by showing their pass to our Bus Captains when boarding.
Get updated with our latest service information from Rapid KL Facebook, Twitter or Instagram. Alternatively, you can also call our Rapid KL Helpline at 03-7885 2585, Rapid Penang at 04-255 8000 and Rapid Kuantan at 09-566 3686.
