KUALA LUMPUR, 30 SEPTEMBER – Rapid KL would like to apologise to all our passengers for the distress, anxiety and anger caused by a video that was circulating in social media yesterday.
In the video, our cleaning agents were seen performing cleaning duties when our train reached LRT Ampang station, which is the last station for the LRT Ampang/Sri Petaling Line. This is an additional measure that we put in place whenever our trains reach its last station for the day, on top of having all our trains and buses cleaned and sanitised nightly at the depots once operation hours end.
However, the video showed that the cleaning was done in a hasty and dissatisfactory manner. Such display of non-compliance to Rapid KL’s prescribed Covid-19 prevention measures is alarming and we have taken swift action to reprimand the vendor and discuss remedial and preventive actions to ensure this does not recur.
We assure you that we take this matter very seriously. We expect high quality service from all our business partners, contractors, vendors as well as our staff. While we encourage synergistic relationships where flexibility is given to our partners and our people to perform their duties, we will not hesitate to explore all options made available to us should the performance falls below quality standards. We also assure you that we will continue to enhance and improve our services to ensure Rapid KL trains and buses are safe and comfortable for all.
Once again, we thank you for your support and we hope we will be able to see you on our trains and buses soon.